Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the healthcare support industry. This is a temporary full-time position working as a Customer Care Associate. In-office, but remote for now due to covid. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $18.50/hour.Hours: 8-hour EVENING SHIFTS: 2:00 PM EST - 12:00 AM ESTScheduled 5 days a week (including weekends)Start Date: November 2021Advantages- Work with a leading global company- Permanent full-time employment- Impact lives and provide peace of mind to families- Great work culture- Employee benefit planResponsibilities- Communicating with customers in an inbound and outbound capacity with care and urgency- Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures- Troubleshooting equipment issues by conducting daily test calls with customers- Writing and updating incident reports and customer files with accuracy and procession - Providing exceptional customer service showing compassion and care- Meeting daily performance targets- Completing daily tasks and participate in ad-hoc activities assigned by Team Leads- Answering telephone inquiries/concerns about the service/product- Promoting and up-selling services directly to customers- Providing troubleshooting informationQualifications- High School Diploma or GED is required- Bilingual in English/French- Min 2 years of call center/customer service experience preferred- Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)- Knowledge of Windows applications and ability to learn new systems & software quickly- Demonstrated proficiency in oral and written communication with fast and accurate typing- Excellent problem-solving skills and attention to details- Ability to work independently in a fast-paced environmentSummaryIf you are interested, apply now!1) Apply online!2) Send a copy of your resume to email@example.com and mention "Customer Care Associate - French"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.