business services operations analyst in wrocław

job type
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job details

wrocław, dolnośląskie
job category
transport / spedycja / logistyka
job type
reference number
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job description

For our client, a worldwide production company with stable position on the market, we are currently looking for a suitable candidates for the position of:

what we offer

  • attractive compensation
  • private medical care
  • life insurance
  • retirement scheme
  • multisport card
  • opportunity to work globally as part of an international organization
  • professional training and onboarding package
  • work in a dynamic, respectful, inclusive and friendly environment
  • unique organizational culture focused on collaboration and problem solving

your tasks

We are looking for candidates for a several positions related to BSO department:

BSO Analyst - PHIM

  • tracking and tracing of request status and communication to various international contacts
  • develop expertise on processes and on data governance
  • responsible for monitoring work queues for new requests
  • responsible for completing assigned tasks within SLA targets
  • coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements
  • train/consult internal customer in order to obtain proper inputs
  • maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays
  • provide reports to assigned business team to enable end-to-end process visibility
  • identify opportunities to improve data quality & reduce cycle time
  • may include coordination of various activities relevant for particular processes, including responding to general business and process related questions or issues
  • may include training and deployment support pre and/or post go-live
  • responsible for escalation of issues if needed
  • could take on or assist with more specialist activities
  • continuous improvement of processes and Lean Six Sigma project coordination.
  • positively contributes to and supports team efforts and objectives
  • act according to 3M regulation and policies
  • working hours depend on US support

BSO Analyst - Points of sales

  • monitor transmissions of data from channel partners and notify channel partners when data are late or incomplete.  Escalate delinquencies
  • compare total POS business reported by channel partners to direct sales from the Comapny to the channel partner.  Analyze differences to identify incomplete, insufficient, or inaccurate POS
  • use POS software to match customer names reported in POS to customers in Company's Customer Master.  Coordinate with Master Data when new customer are identified
  • use POS software to match products reported in POS to products in Company's Product Master
  • use software to harmonize prices and unit of measures
  • understand and enforce Point Of Sale data confidentiality and security rules

BSO Analyst - Pricing

  • day to day review of actual price (standard pricing and deviated) and updating pricing data in ERP system
  • changing prices in the ERP system according to the company's strategy
  • periodical pricing strategy implementation into ERP system upon business directions
  • creating price reports and other ad-hoc analysis related to price management in order to support business decisions
  • other tasks and challenges supporting business growth in terms of price and revenue management
  • daily cooperation in English with international contacts in order to track requests status
  • recommendations for ongoing process improvements to drive efficiency and maximize value realization


  • bachelor's degree or higher from an accredited university
  • 2-3 equivalent work experience in Supply Chain, Manufacturing, Operations and/or Master Data, Transportation, Logistics, Pricing, Production Planning or Materials Management
  • very good knowledge of English (min. B2 level)
  • previous experience working with SAP system
  • analytical skills
  • collaborative team player
  • detailed oriented and enjoys working with operational processes

Employment Agency - registry number 47