it 1st line support with german in poznań

job type
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job details

poznań, wielkopolskie
job category
IT - administracja
job type
reference number
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job description

For our client, Europe’s leading independent provider of IT infrastructure services, we are currently looking for experienced, innovative and passionate people, interested in the position of request fulfilment analyst.

Come and help us create new brand in Poznan! Apply!  

what we offer

We offer work in an international environment under highest standards in open and friendly organizational culture, career development opportunities and comprehensive salary. 

The new Poznan office, will focus on German and Eastern European languages, opening up opportunities for local talents. You will have the ability to implement the most appropriate technology from a wide range of leading vendors, manage their technology infrastructure on their behalf and a chance to build up new IT service center with us.

your tasks

  • remote completion of software installation
  • creation of changes in order to execute request in following units
  • creation of SAP assignments as part of IMAC commissioning
  • processing of case-reassignments and email demands
  • monitoring the status of ongoing tasks/cases. Information to the users after completion


  • technical understanding and analytical thinking
  • service desk or customer-care experience 
  • high willingness, flexibility, team spirit and quality awareness 
  • an experience in incident-management or working in service desk environment
  • communicative German and English
  • ability to work shifts

Employment Agency - registry number 47