it trainee end user support in poznań

job type
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job details

poznań, wielkopolskie
job category
Information Technology
job type
working hours
część etatu
0-6 miesięcy
reference number
+48 661 600 007
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job description

Do you believe that innovation and science can help people achieve more, feel better and live longer? Is it important for you that your work is meaningful? Join GSK, the world's leading healthcare company.

what we offer

- a fantastic team and great work atmosphere 

- learning practical use of SAP

- flexible working hours (35 hours a week)

- soft skills and technical trainings e.g. problem-solving, communication, ITIL

- working with experienced IT Subject Matter Experts 

- career development within the growing team

- diversity of daily tasks 

- familiarizing with processes in GSK Vaccines

- taking part in service improvements initiatives and learning world-class standards e.g. Lean Sigma

- learning agile and waterfall project management methodologies 

- using English on a daily basis (using French for volunteers) 

- co-operating very closely with Vaccines IT staff (mostly located in Belgium) and with other IT teams spread around the globe

- working in matrix organisation where line reporting will be in Poland, but the way processes are executed will be driven and overseen by Vaccines IT in Belgium

- being part of a GSK Trainee community – sharing experience between different departments and supporting members

- RandstadPlus - benefit system (sport card, private health care, discounts on online shopping)

your tasks

- supporting users by resolving requests and incidents

- escalation and communication of issues to senior analysts and/or manager

- creating reports on service performance

- participating in service improvements activities

what we expect

Basic qualifications: 

- higher education (during studies) 

- good communication skills in English (both verbal and written)

- working across boundaries as a team player

- excellent interpersonal, communication, customer service and organizational skills

- problem-solving ability

- intermediate in MS Office tools, especially in MS Excel 

- general IT knowledge and interest in IT

Preferred qualifications: 

Please check Basic Qualifications

Employment Agency - registry number 47