claims management specialist - german or french in linda a velha

posted
job type
permanentes
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job details

posted
location
linda a velha, lisboa
job category
Finanças e Economia
job type
permanentes
reference number
RO-2018-66767

job description

Are you customer oriented and looking for a job opportunity in Lisbon?
Randstad was challenged by the world’s largest food and beverages company to search for a claims management specialist to work in their shared services center.

skills

what you need to apply:

- Good level of English - (intermediate);
- Good level of German or French- (intermediate or advanced);
- Preferential master degree in Accounting/ Finance/Economics, but not mandatory;
- Customer Satisfaction behaviour;
- Previous experience in Claims and Deductions is an advantage;
- Team spirit and available to work in an open space environment;
- Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
- Able to propose and implement improvements in procedures;
- Strong problem solving and analytical skills;
- Will to work in a multicultural environment.

responsibilities

You'll be challenged to do your best in the following functions:

- Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
- Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
- Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

benefits

This job offers:

- Immediate entry into an attractive project;
- You will integrate a multicultural team;
- Good benefits package;
- Initial and continuous training;
- Conditions of remuneration to be agreed by the experience and knowledge demonstrated.