senior bpo specialist (m/f) in porto

posted
job type
permanentes
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job details

posted
location
porto
job category
Vendas, Comercial
job type
permanentes
reference number
RP-2018-44989
apply now

job description

Randstad Professionals is a specialized recruitment company for middle and top management positions. Our client is a reference company in the digital sales sector, intends to recruit a Senior BPO Specialist (m/f) for the Porto area.

Responsibility:
-Review current B&W end-to-end solution offering to identify requirements, constraints and risks as to provide;
-Define a strategic step-by-step model approach as to evolve from end-to-end solution to supply modular solutions;
-Work with current and new suppliers (internal and external);
-Identify needs in terms of internal and client self-service tools so that we can offer solid and reliable day-to-day operations;
-Define roles, responsibilities, processes and procedures;
-Build documents that explore the services that we can offer to support the Commercial team in the pre-sales stage.
-Define metrics and SLAs for the services;
-Provide insights of what operations services we can explore in the future.
-Provide insights to the business when it comes to trends in the BPO industry.




Offer:
-Contract direct with our client;
-Wage conditions according to the professional's experience;
-Integration in a stable project.

skills

-Degree educated. Masters or MBA a bonus;
- 4 years of experience in BPO (customer service, back-office operations) or Consultancy – solutions design, process building, process innovation and automation;
-Experience in the suppliers engagement processes (sourcing, contracting and onboarding)
-Strong communication skills (verbal and written);
-Excellent planning and scheduling skills; ability to manage and improve complex workflows and teams;
-Comfortable leading and managing cross-functional, often very complex, work streams.