Would you say you have experience providing world class customer service? We have a local uttility company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. If this is you apply now.ResponsibilitiesHandle customer calls efficiently and effectively, while providing exceptional customer service. Accurately and promptly execute transactions, such as inquiries, complaints, etc. Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments based on the facts of each situation. Manage daily workflow within prescribed timeline and quality metrics. Interpersonal skills: professional, courteous, empathetic, level-headed, composed, adaptable and accountable. Solid Attendance During Training and Post Training (throughout duration of assignment). Proficient using CRM, computer, windows navigation and internet. ***Must live within 45 minutes of worksite (this is a client requirement)*** Spanish speaking candidates will receive compensation for use of their skill. bilingual preferred but not required.SkillsCall Center (2 years of experience is required)Active ListeningTelephone EtiquetteEmpathyAdapting to ChangeTyping SkillsCustomer ServiceMS Office (1 year of experience is required)Basic Computer SkillsCRMEducationHigh School (required)QualificationsYears of experience: 2 yearsExperience level:ExperiencedShift: FirstWorking hours: 7 AM - 6 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.