This position is the primary customer contact for all questions, concerns and issues. By working with all the functional areas of the corporation, they ensure the customers’ requirements are met or exceeded while meeting the corporate goals and objectives. This includes being responsible to ensure that customer orders are processed timely and accurately while monitoring customer order patterns and service levels taking action as necessary to implement improvement as needed. This position is key to collaborate with sales and other functional areas to grow relationships with the accounts. ResponsibilitiesProcess customer orders received via email, fax, web based Customer Portal, EDI or other methods according to established department policies and procedures. Orders are followed through from receipt to invoicing while screening information for accuracy and completeness.Builds and maintains professional relationships with internal and external departments to track orders through completion and on time shipments.Process complaints upon receipt forwarding through appropriate channels for investigation, resolution and credit if applicable.Knowledgeable of product line, delivery / lead times and procedures.Manage short pay process; resolve issues in efficient and timely manner.Respond to customers inquiries (internal and external) in a timely and accurate manner.Adhere to all Safety, Company Policy and General Work rules.Perform other related duties as assigned.SkillsCustomer ServiceData EntryVerbal CommunicationBasic Computer SkillsWritten CommunicationAnalytical ThinkingERPTelephone EtiquetteActive ListeningFollow-upTyping SkillsEducationAssociates (required)QualificationsYears of experience: 2 yearsExperience level:ExperiencedShift: FirstWorking hours: 8 AM - 5 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.