A manufacturing company in the field of outdoor power equipment is looking for a Customer Service Representative to join their team. This position in question is a remote role (work from home). The offered salary is between $60, 000 and $65, 000 a year depending on experience and a possibility of 5% bonus annually, Monday through Friday 8:00 am to 5:00 pm (hours can be flexible), 2 weeks vacation + 1 week during Christmas Holidays, and benefits after 3 months.Advantages- Remote positions- Reputable Company - Competitive Salary - Possibility of 5% bonus annually- Benefits after 3 months- 2 weeks vacation + 1 week during Christmas HolidaysResponsibilities• Responsible for providing customers, service dealers, distributors, and retailers with in- depth technical advice and post-sales support relating to installation, assembly, operation, and servicing of Outdoor Power Equipment via Calls, Emails, Chat, and other means. • Direct customer to the nearest servicing dealer where they can purchase Products. • Perform vendor recovery for service dealers. • Determine make, year and type or part required to facilitate repair. • Inspect worn, damaged or defective part/unit to determine replacement required. • Investigate if part/unit is under warranty and process warranty claim. • Troubleshoot the problems either dealers, retailers or consumers are having, and identifies different products and parts required. • Organize and distribute technical service information binders and service bulletins to the dealer network. Qualifications- Bilingual (English & French, written and oral ) MUST- 1-3 years’ experience in Customer service of College Diploma in a related field; or equivalent combination of education and experience• Call Centre Experience • Certification in small engine course and/or proven experience working with outdoor power equipment in a technical manner an asset• Strong Microsoft Office skills • Prior exposure to Mapics and Salesforce considered an asset- Strong Microsoft Office skills- Strong sens of organization- Detail orientedSummaryLooking for a Customer Service Representative role?Looking to work from home?Click on "Apply Now" or send us your resume to:email@example.comRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.