customer service representative in bucharest

posted
job type
permanent
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job details

posted
location
bucharest, bucuresti
job category
Administrativ
job type
permanent
reference number
61
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job description



Job description

 Manage large amounts of incoming calls
 Good expertise in managing SAP
 Identify and assess customers’ needs to achieve satisfaction
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 Provide accurate, valid and complete information by using the right methods/tools
 Meet personal/customer service team sales targets and call handling quotas
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 Keep records of customer interactions, process customer accounts and file documents
 Follow communication procedures, guidelines and policies
 Take the extra mile to engage customers


Requirements

 Proven customer support experience or experience as a client service representative
 Track record of over-achieving quota
 Strong phone contact handling skills and active listening
 Familiarity with SAP
 Customer orientation and ability to adapt/respond to different types of characters
 Excellent communication and presentation skills
 Ability to multi-task, prioritize, and manage time effectively
 High school degree