3 jobs found in columbia, maryland

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    • columbia, maryland
    • temp to perm
    • US$14.00 - US$15.00, per hour, $14 - 15 per hour + none
    • 8 am - 6 pm
    Do you have exceptional customer service and active listening skills? Do you thrive working in a fast-paced call center environment? Are you seeking an opportunity to get your foot in the door with a reputable company? Then I have the opportunity for you!I am partnering with a company in Columbia, MD who works closely with the pharmaceutical/medical industry and is in need of 2-3 full-time, temporary to hire, Customer Experience Reps. to work on-site in their in their call center in Columbia! They seek a high level of professionalism as there is the opportunity to convert as a permanent employee on their team if all goes well.The schedule is M-F and they seek candidates who have flexibility from 8 AM - 6 PM. You would work an 8 hour day (not including the 1 hour unpaid lunch) but do require the flexibility schedule-wise. Once hired, the training schedule will be M-F from 8 AM - 4:30 PM until your set work schedule is confirmed.**Background check and drug screen required**Responsibilities- Answer all incoming calls, chats and emails from customers in a call center environment to perform initial diagnosis of issue and take action to correct on the 1st call- Owns resolution of an issue through completion to the satisfaction of customers- Shows empathy and helpfulness with frustrated customers- Process and invoice orders for reorders and equipment parts- Basic troubleshooting of product and system (training provided)- Accurately record/document all customer interactions in CRM- Make outbound calls from 3rd party messages, follow ups and post calls- Cross reference customer’s data in internal systems- Collaborate/communicate cross-departmentally to resolve customer related questions with the highest degree of accuracy, effectiveness and promptness- Assist in ongoing maintenance of department job aids, training materials and workflows- Identify and make suggestions for new departmental tools/resources- Special projects in development of CSR skills- Other duties as assignedThe essential functions of this role include:working up to 3 hrs of overtime per weekworking weekendsSkillsActive ListeningCall Center (2 years of experience is required)Customer Service (2 years of experience is required)CRMAdministrative Duties (2 years of experience is required)Telephone EtiquetteCommunicationMicrosoft OfficeEducationHigh School (required)QualificationsYears of experience: 2 yearsExperience level:ExperiencedShift: FirstWorking hours: 8 AM - 6 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
    Do you have exceptional customer service and active listening skills? Do you thrive working in a fast-paced call center environment? Are you seeking an opportunity to get your foot in the door with a reputable company? Then I have the opportunity for you!I am partnering with a company in Columbia, MD who works closely with the pharmaceutical/medical industry and is in need of 2-3 full-time, temporary to hire, Customer Experience Reps. to work on-site in their in their call center in Columbia! They seek a high level of professionalism as there is the opportunity to convert as a permanent employee on their team if all goes well.The schedule is M-F and they seek candidates who have flexibility from 8 AM - 6 PM. You would work an 8 hour day (not including the 1 hour unpaid lunch) but do require the flexibility schedule-wise. Once hired, the training schedule will be M-F from 8 AM - 4:30 PM until your set work schedule is confirmed.**Background check and drug screen required**Responsibilities- Answer all incoming calls, chats and emails from customers in a call center environment to perform initial diagnosis of issue and take action to correct on the 1st call- Owns resolution of an issue through completion to the satisfaction of customers- Shows empathy and helpfulness with frustrated customers- Process and invoice orders for reorders and equipment parts- Basic troubleshooting of product and system (training provided)- Accurately record/document all customer interactions in CRM- Make outbound calls from 3rd party messages, follow ups and post calls- Cross reference customer’s data in internal systems- Collaborate/communicate cross-departmentally to resolve customer related questions with the highest degree of accuracy, effectiveness and promptness- Assist in ongoing maintenance of department job aids, training materials and workflows- Identify and make suggestions for new departmental tools/resources- Special projects in development of CSR skills- Other duties as assignedThe essential functions of this role include:working up to 3 hrs of overtime per weekworking weekendsSkillsActive ListeningCall Center (2 years of experience is required)Customer Service (2 years of experience is required)CRMAdministrative Duties (2 years of experience is required)Telephone EtiquetteCommunicationMicrosoft OfficeEducationHigh School (required)QualificationsYears of experience: 2 yearsExperience level:ExperiencedShift: FirstWorking hours: 8 AM - 6 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
    • columbia, maryland
    • temporary
    • US$16.00 - US$20.00, per hour, $16 - 20 per hour + none
    • 8 am - 4 pm
    Does the idea of an open, challenging and collaborative environment put a smile on your face? A major lending company is looking for collateral documents specialist to join their team. The collateral documents specialist will review, image, and ship trailing documents to our document custodians and more!  ResponsibilitiesEssential Duties and ResponsibilitiesWorks with internal teams to resolve collateral issues with document custodian. Reviews, images and ships trailing documents to the Companys document custodians.Contacts correspondent sellers regarding outstanding trailing documents (i.e. recorded mortgage and title policies).Works directly with document custodians on outstanding document issues and loan inquires.Monitors pool statuses and works directly with the Companys document custodians to ensure timely certification of pools.Releases collateral files to document custodians.Other duties as assigned.SkillsMortgage Post Closing LOS (1 year of experience is required)Final Docs (1 year of experience is required)Post Closing Docs (1 year of experience is required)EducationHigh School (required)QualificationsYears of experience: 1 yearExperience level:Entry LevelShift: FirstWorking hours: 8 AM - 4 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
    Does the idea of an open, challenging and collaborative environment put a smile on your face? A major lending company is looking for collateral documents specialist to join their team. The collateral documents specialist will review, image, and ship trailing documents to our document custodians and more!  ResponsibilitiesEssential Duties and ResponsibilitiesWorks with internal teams to resolve collateral issues with document custodian. Reviews, images and ships trailing documents to the Companys document custodians.Contacts correspondent sellers regarding outstanding trailing documents (i.e. recorded mortgage and title policies).Works directly with document custodians on outstanding document issues and loan inquires.Monitors pool statuses and works directly with the Companys document custodians to ensure timely certification of pools.Releases collateral files to document custodians.Other duties as assigned.SkillsMortgage Post Closing LOS (1 year of experience is required)Final Docs (1 year of experience is required)Post Closing Docs (1 year of experience is required)EducationHigh School (required)QualificationsYears of experience: 1 yearExperience level:Entry LevelShift: FirstWorking hours: 8 AM - 4 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
    • columbia, maryland
    • temporary
    • US$15.00 - US$17.00, per hour, $15 - 17 per hour + none
    • 9 am - 5:30 pm
    Are you an Admin. who has experience supporting a finance and accounting department? Do you have solid customer service and communication skills and are good with numbers? Then I have the opportunity for you!A company in Columbia, MD is seeking an A/R Admin. to assist indefinitely with communication, customer service and processing requests! The schedule is Monday - Friday, on-site in Columbia working 9 AM - 5:30 PM and is paying $16 - $17/hr. to start.**Background + credit check required and phone and/or video interview then a decision from there!**Responsibilities- Communication via email and phone- Provide a high level of customer service both internally and externally answering questions and addressing issues or concerns- Process A/R requests- Other duties as assignedSkillsCustomer Service (2 years of experience is required)Administrative Duties (2 years of experience is required)Accounts ReceivableCommunication (2 years of experience is required)Telephone EtiquetteMicrosoft Office (2 years of experience is required)EducationHigh School (required)QualificationsYears of experience: 1 yearExperience level:ExperiencedShift: FirstWorking hours: 9 AM - 5:30 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
    Are you an Admin. who has experience supporting a finance and accounting department? Do you have solid customer service and communication skills and are good with numbers? Then I have the opportunity for you!A company in Columbia, MD is seeking an A/R Admin. to assist indefinitely with communication, customer service and processing requests! The schedule is Monday - Friday, on-site in Columbia working 9 AM - 5:30 PM and is paying $16 - $17/hr. to start.**Background + credit check required and phone and/or video interview then a decision from there!**Responsibilities- Communication via email and phone- Provide a high level of customer service both internally and externally answering questions and addressing issues or concerns- Process A/R requests- Other duties as assignedSkillsCustomer Service (2 years of experience is required)Administrative Duties (2 years of experience is required)Accounts ReceivableCommunication (2 years of experience is required)Telephone EtiquetteMicrosoft Office (2 years of experience is required)EducationHigh School (required)QualificationsYears of experience: 1 yearExperience level:ExperiencedShift: FirstWorking hours: 9 AM - 5:30 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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