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    • budapest, budapest
    • permanent
    Cégleírás / Organisation/DepartmentOur partner is a fast-growing tech start-up searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. As a key member of our sales team, you will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, you should have relevant digital client experience and a demonstrated record of analyzing and optimizing campaigns.Pozíció leírása / Job descriptionObjectives of this RoleOwn overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, customer support and high levels of customer satisfactionEstablish a trusted and strategic advisor relationship to help drive continued value of our products and servicesMaintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative teamCommunicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learningsMaintain existing customer success metrics and data as directedDaily and Monthly ResponsibilitiesServe as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting themReview the customer journey, identifying how its supported, taking a consultative approach in helping clients overcome issues and achieve goalsUndertake customer support with clients, escalating to the development and management teams where necessaryFacilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on timeCollaborate, problem solve, and/or strategize upcoming client meetings with team membersPrepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvementWork with the sales and marketing team to drill customer references and develop case studiesElvárások / RequirementsRequired Skills and QualificationsAt least 3 years of experience in communications, marketing, sales, account management, AND customer successexperience in start up companyFluent spoken and written English and Hungarian language skillsStrong verbal and written communication, strategic planning, and project management skillsAnalytical and process-oriented mindsetComfortable working across multiple departments in a deadline-driven environmentActive team player, self-starter, and multitasker who can quickly adjust prioritiesPreferred QualificationsKnowledge of CRM systems and project management toolsProficiency in additional languages to Hungarian and English (min. fluent or native, in this position you must to speak with our foreign partners every day in English)Prior experience in the customer success rolePrior experience in the SaaS or aviation industriesAmit kínálunk / OfferFull remote work from Home (you could live anywhere, not just Budapest)Healthy work-life balance Work in a friendly small multinational, multicultural team Free access to all business courses Competitive salary with other benefits (laptop, monitor, mobile phone, etc. is provided) Professional challenges and possibility to grow.Long term position with clear carrier paths.Kapcsolattartó / Informationbeata.partai@randstad.hu
    Cégleírás / Organisation/DepartmentOur partner is a fast-growing tech start-up searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. As a key member of our sales team, you will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, you should have relevant digital client experience and a demonstrated record of analyzing and optimizing campaigns.Pozíció leírása / Job descriptionObjectives of this RoleOwn overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, customer support and high levels of customer satisfactionEstablish a trusted and strategic advisor relationship to help drive continued value of our products and servicesMaintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative teamCommunicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learningsMaintain existing customer success metrics and data as directedDaily and Monthly ResponsibilitiesServe as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting themReview the customer journey, identifying how its supported, taking a consultative approach in helping clients overcome issues and achieve goalsUndertake customer support with clients, escalating to the development and management teams where necessaryFacilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on timeCollaborate, problem solve, and/or strategize upcoming client meetings with team membersPrepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvementWork with the sales and marketing team to drill customer references and develop case studiesElvárások / RequirementsRequired Skills and QualificationsAt least 3 years of experience in communications, marketing, sales, account management, AND customer successexperience in start up companyFluent spoken and written English and Hungarian language skillsStrong verbal and written communication, strategic planning, and project management skillsAnalytical and process-oriented mindsetComfortable working across multiple departments in a deadline-driven environmentActive team player, self-starter, and multitasker who can quickly adjust prioritiesPreferred QualificationsKnowledge of CRM systems and project management toolsProficiency in additional languages to Hungarian and English (min. fluent or native, in this position you must to speak with our foreign partners every day in English)Prior experience in the customer success rolePrior experience in the SaaS or aviation industriesAmit kínálunk / OfferFull remote work from Home (you could live anywhere, not just Budapest)Healthy work-life balance Work in a friendly small multinational, multicultural team Free access to all business courses Competitive salary with other benefits (laptop, monitor, mobile phone, etc. is provided) Professional challenges and possibility to grow.Long term position with clear carrier paths.Kapcsolattartó / Informationbeata.partai@randstad.hu

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