44 jobs found for customer service call center

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    • sunderland, tyne and wear
    • temporary
    • £10.40 - £10.41 per hour
    • full-time
    Is your current contract coming to an end? Or are you looking for a Customer Service position to start ASAP? If you have extensive experience in customer service roles- we would love to hear from you! Location: Sunderland Position: Customer Service Advocate Contract type: Temp Start date: ASAP End date: Ongoing (3 months minimum)Salary/Rate: £10.34 p/h 30 hours per week - must be fully flexible Randstad CPE contact: The Trades team on 07703348214 The ClientWorking for a Local Authority client Job purpose To provide a comprehensive, efficient, effective and responsive service enquiry service to customers. To ensure that all customer contacts are handled in an appropriate way and demonstrate excellent customer service. To be a Service Champion for customer service, support specific service development and colleagues and take responsibility for the quality of service provision. Duties To communicate information verbally and/or in writing with the aim of satisfactorily resolving enquiries from Council customers. A range of communication channels will be used such as telephone, web, email and face to face. Specific knowledge of Council services is required to resolve the enquiry or ensure the satisfactory transfer of the query to the correct Service Area.Communicate information to different audiences derived from several sources (including the computerised system). Information communicated can be complicated and sensitive. Communication must be adapted to meet the needs of the customer to ensure their understanding.Provide information and/ or advice and guidance with the aim of satisfactorily resolving the enquiry. A range of written and verbal information, advice and guidance must be provided clearly meeting agreed service standards.Quickly develop excellent customer rapport, to enhance the customer's experience.Maintain a calm, positive and helpful attitude when dealing with challenging customers.Actively listen to the customer to assess and anticipate their individual needs and requirements to resolve their enquiry.Ensure customer contact is in accordance with the Customer Charter and appropriate service standards.Resolve enquiries satisfactorily, which may at times include persuading or influencing customers towards a particular course of action or alternative approach.Plan and organise own workload to ensure the delivery of the agreed service standards.Make decisions in accordance with service standards, and on a daily basis, when dealing with problems and queries.Ensure work is carried out in an organised and effective way, including any follow up actions, so customer enquiries are resolved fully at the first point of contact.Remaining composed, even in challenging or difficult circumstances to maintain positive customer relationships. You will needExperience in customer service based roles To be fully flexible What you will get in return: A competitive pay rate Opportunity for ongoing work.Access to Randstad's training department. Post holders will be provided with mobile phone and laptopWhat to do next:If you feel this role meets your expectations please click apply and upload your latest cv. If you are seeking a new role in the future please feel free to contact Randstad CPE's Newcastle branch for a confidential discussion where we can provide advice, assistance with training and update you on our latest vacancies. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Is your current contract coming to an end? Or are you looking for a Customer Service position to start ASAP? If you have extensive experience in customer service roles- we would love to hear from you! Location: Sunderland Position: Customer Service Advocate Contract type: Temp Start date: ASAP End date: Ongoing (3 months minimum)Salary/Rate: £10.34 p/h 30 hours per week - must be fully flexible Randstad CPE contact: The Trades team on 07703348214 The ClientWorking for a Local Authority client Job purpose To provide a comprehensive, efficient, effective and responsive service enquiry service to customers. To ensure that all customer contacts are handled in an appropriate way and demonstrate excellent customer service. To be a Service Champion for customer service, support specific service development and colleagues and take responsibility for the quality of service provision. Duties To communicate information verbally and/or in writing with the aim of satisfactorily resolving enquiries from Council customers. A range of communication channels will be used such as telephone, web, email and face to face. Specific knowledge of Council services is required to resolve the enquiry or ensure the satisfactory transfer of the query to the correct Service Area.Communicate information to different audiences derived from several sources (including the computerised system). Information communicated can be complicated and sensitive. Communication must be adapted to meet the needs of the customer to ensure their understanding.Provide information and/ or advice and guidance with the aim of satisfactorily resolving the enquiry. A range of written and verbal information, advice and guidance must be provided clearly meeting agreed service standards.Quickly develop excellent customer rapport, to enhance the customer's experience.Maintain a calm, positive and helpful attitude when dealing with challenging customers.Actively listen to the customer to assess and anticipate their individual needs and requirements to resolve their enquiry.Ensure customer contact is in accordance with the Customer Charter and appropriate service standards.Resolve enquiries satisfactorily, which may at times include persuading or influencing customers towards a particular course of action or alternative approach.Plan and organise own workload to ensure the delivery of the agreed service standards.Make decisions in accordance with service standards, and on a daily basis, when dealing with problems and queries.Ensure work is carried out in an organised and effective way, including any follow up actions, so customer enquiries are resolved fully at the first point of contact.Remaining composed, even in challenging or difficult circumstances to maintain positive customer relationships. You will needExperience in customer service based roles To be fully flexible What you will get in return: A competitive pay rate Opportunity for ongoing work.Access to Randstad's training department. Post holders will be provided with mobile phone and laptopWhat to do next:If you feel this role meets your expectations please click apply and upload your latest cv. If you are seeking a new role in the future please feel free to contact Randstad CPE's Newcastle branch for a confidential discussion where we can provide advice, assistance with training and update you on our latest vacancies. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • birmingham, west midlands
    • temporary
    • £14.00 - £14.03 per hour
    • full-time
    Hourly Rate £14.03 per hourLocation - Birmingham city centreJob Title - Admissions Officer/International Interviewer Job Type - Temporary On-going -3-6 months Purpose You will provide a systematic customer service as part of the International Admissions and Conversion team to ensure an effective and efficient service for both internal and external customers, and by so doing achieve the target for recruitment of international students in line with the University's internationalisation strategy. You will also support the conversion of international students by providing positive assistance through the entire enquiry and application process, delivering a seamless service for its customers.Responsibilities To be responsible for the successful and efficient operation of the admissions cycle for International applicants to meet the strategic aims of the International Office including meeting targets whilst ensuring regulations and policies are followed.To be responsible for the effective management of enquiries by e-mail, post and telephone and effectively respond to enquiries in a timely manner.To provide expert and friendly advice to enquirers, applicants and university staff on a range of issues including: Equivalence of overseas qualifications, Application Process, Course Selection and fees, Status for fee payment purposes, English Language requirements, Immigration and visa requirements. Operational processes, Other related issuesTo maintain accurate paper and computerised records relating to overseas applicants, to ensure that proper correspondence and documentation are received, acknowledged and are compliant with the UKVI rules.To be responsible for receiving application forms, following up enquiries, receiving general correspondence, i.e. references, exam results etc, and checking entry qualifications.To be responsible for making standard offers for specified courses in accordance with the minimum entry requirements specified by the admissions tutor. To liaise with designated faculty admissions tutors regarding non-standard decisions.Criteria A good level of education, to degree level or equivalent is expected. English andMathematics at GCSE level.Previous administrative experience in the higher education environment isdesirable. Experience of operating and developing efficient administrativesystems; particularly volume and accurate data processing in a customer -facingrole.Excellent communication, customer service skills and strong interpersonal skillsStrong customer focusAbility to deal with international recruitment agents and overseas institutional staff with care and sensitivityAbility to organise work efficientlyAttention to detail and accuracyAbility to work to tight deadlinesFlexible team worker with good interpersonal skills.Ability to work with a diverse student populationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Hourly Rate £14.03 per hourLocation - Birmingham city centreJob Title - Admissions Officer/International Interviewer Job Type - Temporary On-going -3-6 months Purpose You will provide a systematic customer service as part of the International Admissions and Conversion team to ensure an effective and efficient service for both internal and external customers, and by so doing achieve the target for recruitment of international students in line with the University's internationalisation strategy. You will also support the conversion of international students by providing positive assistance through the entire enquiry and application process, delivering a seamless service for its customers.Responsibilities To be responsible for the successful and efficient operation of the admissions cycle for International applicants to meet the strategic aims of the International Office including meeting targets whilst ensuring regulations and policies are followed.To be responsible for the effective management of enquiries by e-mail, post and telephone and effectively respond to enquiries in a timely manner.To provide expert and friendly advice to enquirers, applicants and university staff on a range of issues including: Equivalence of overseas qualifications, Application Process, Course Selection and fees, Status for fee payment purposes, English Language requirements, Immigration and visa requirements. Operational processes, Other related issuesTo maintain accurate paper and computerised records relating to overseas applicants, to ensure that proper correspondence and documentation are received, acknowledged and are compliant with the UKVI rules.To be responsible for receiving application forms, following up enquiries, receiving general correspondence, i.e. references, exam results etc, and checking entry qualifications.To be responsible for making standard offers for specified courses in accordance with the minimum entry requirements specified by the admissions tutor. To liaise with designated faculty admissions tutors regarding non-standard decisions.Criteria A good level of education, to degree level or equivalent is expected. English andMathematics at GCSE level.Previous administrative experience in the higher education environment isdesirable. Experience of operating and developing efficient administrativesystems; particularly volume and accurate data processing in a customer -facingrole.Excellent communication, customer service skills and strong interpersonal skillsStrong customer focusAbility to deal with international recruitment agents and overseas institutional staff with care and sensitivityAbility to organise work efficientlyAttention to detail and accuracyAbility to work to tight deadlinesFlexible team worker with good interpersonal skills.Ability to work with a diverse student populationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • bridgwater, somerset
    • permanent
    • £18,600 - £18,600, per year, Competitive plus bonus
    • full-time
    Calling all Customer Care Advisers in the Bridgwater and North Somerset Area !Are you looking for an immediate start ?Would you like to work for a well established company with job security ?Do you have experience in a customer service /focused role, ideally within Care, Health , Medical or Service based environments?If so read on !The Role To ensure all calls are dealt with promptly, efficiently and courteously, with the aim of having first time resolution for all calls To be flexible and adaptable to the Customer Care Centre needs To proficiently advise on accessory products when required Provide an efficient service when dealing with the registering of all new customer accountsTo ensure our customer support service is met Process all orders with high levels of accuracy and inline with the normal ordering patterns To monitor customer feedback and report back Effectively deal with and log any complaints received taking accountability to ensure resolution Ensure Data Protection and confidentiality is maintained at all times New customer Forms and daily dispatch notes are scanned to the electronic filing system Any other duties deemed reasonable and necessary when required.The Person Customer care advisor work history ideally within Care, Health , Medical or Service based environment. Honesty Empathy Confidence Initiative Attention to detail. The ability to communicate to all levels Ability handle complex situationsApply Now!For more information contact Ian Davies, Principal Consultant at Randstad 0117 3116493Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Calling all Customer Care Advisers in the Bridgwater and North Somerset Area !Are you looking for an immediate start ?Would you like to work for a well established company with job security ?Do you have experience in a customer service /focused role, ideally within Care, Health , Medical or Service based environments?If so read on !The Role To ensure all calls are dealt with promptly, efficiently and courteously, with the aim of having first time resolution for all calls To be flexible and adaptable to the Customer Care Centre needs To proficiently advise on accessory products when required Provide an efficient service when dealing with the registering of all new customer accountsTo ensure our customer support service is met Process all orders with high levels of accuracy and inline with the normal ordering patterns To monitor customer feedback and report back Effectively deal with and log any complaints received taking accountability to ensure resolution Ensure Data Protection and confidentiality is maintained at all times New customer Forms and daily dispatch notes are scanned to the electronic filing system Any other duties deemed reasonable and necessary when required.The Person Customer care advisor work history ideally within Care, Health , Medical or Service based environment. Honesty Empathy Confidence Initiative Attention to detail. The ability to communicate to all levels Ability handle complex situationsApply Now!For more information contact Ian Davies, Principal Consultant at Randstad 0117 3116493Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • hatfield, hertfordshire
    • permanent
    • £20,000 - £27,000 per year
    • full-time
    Randstad are working with a Hatfield based business with a national brand presence to recruit a Customer Services Advisor to join their team.Our client pride themselves on having a good team working ethic, a low staff turnover, and always providing the customer with knowledge and assistance.Duties: To take and process customer orders by either phone, email and/or fax using bespoke software providedAble to place high number of ordersTo learn all product codesObtain correct authorisation and/or order purchase numbers from customers when orders are placed for specific productsTo ensure that the call waiting equipment is continually reviewed and that customer calls are dealt with efficiently, effectively and in a timely mannerEnsure all calls are and customer contact are handled in a polite and efficient mannerBe able to direct internal and external customers to the correct department/personTake responsibility for H & S for your personal welfare and those that work around you, raising any concerns to the relevant managerTo answer all types of customer communications received and carry out the appropriate action, whether it be inputting of customer orders or dealing with customer queries.Ensure that all correct authorisations and/or information is obtained from customers placing orders via the department.Undertake project work as directed by the Customer Excellence Manager.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Randstad are working with a Hatfield based business with a national brand presence to recruit a Customer Services Advisor to join their team.Our client pride themselves on having a good team working ethic, a low staff turnover, and always providing the customer with knowledge and assistance.Duties: To take and process customer orders by either phone, email and/or fax using bespoke software providedAble to place high number of ordersTo learn all product codesObtain correct authorisation and/or order purchase numbers from customers when orders are placed for specific productsTo ensure that the call waiting equipment is continually reviewed and that customer calls are dealt with efficiently, effectively and in a timely mannerEnsure all calls are and customer contact are handled in a polite and efficient mannerBe able to direct internal and external customers to the correct department/personTake responsibility for H & S for your personal welfare and those that work around you, raising any concerns to the relevant managerTo answer all types of customer communications received and carry out the appropriate action, whether it be inputting of customer orders or dealing with customer queries.Ensure that all correct authorisations and/or information is obtained from customers placing orders via the department.Undertake project work as directed by the Customer Excellence Manager.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • belfast, belfast
    • temporary
    • competitive
    • full-time
    35 hour week ( Mon-Fri 9am-5pm)6 Month contract (likely to be extended or progress to permanent)5 Week in house training period Location - Belfast Are you a people person with great communication skills wanting to support customers through their financial services journey? If you are looking for a role with purpose to fulfill your true potential, join one of the leading financial service investment banks care teams and deliver an exceptional customer experience. Job Description and responsibilities Data entry into standard company systems.Develop positive client relationships and experience through courteous interactions.Carry out standard customer service responsibilities and respond to a range of customer enquiries, following established procedures to come to resolutions.Opportunities for personal development through existing formal and informal training opportunities.Interacting with visitors and telephone callers and responding to a range of requests and information. Requirements Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Strong data handling skills. Excellent communication skills for customer interactions Ability to work to a coordinated schedule What you will gain from joining An inclusive and collaborative working environment A managerial team that supports and encourages your career development through knowledge sharing. Flexibility to explore opportunities and build your future in an exciting company that priorities equal opportunities.Assurance that individuals with disabilities are provided with reasonable accommodation. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    35 hour week ( Mon-Fri 9am-5pm)6 Month contract (likely to be extended or progress to permanent)5 Week in house training period Location - Belfast Are you a people person with great communication skills wanting to support customers through their financial services journey? If you are looking for a role with purpose to fulfill your true potential, join one of the leading financial service investment banks care teams and deliver an exceptional customer experience. Job Description and responsibilities Data entry into standard company systems.Develop positive client relationships and experience through courteous interactions.Carry out standard customer service responsibilities and respond to a range of customer enquiries, following established procedures to come to resolutions.Opportunities for personal development through existing formal and informal training opportunities.Interacting with visitors and telephone callers and responding to a range of requests and information. Requirements Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Strong data handling skills. Excellent communication skills for customer interactions Ability to work to a coordinated schedule What you will gain from joining An inclusive and collaborative working environment A managerial team that supports and encourages your career development through knowledge sharing. Flexibility to explore opportunities and build your future in an exciting company that priorities equal opportunities.Assurance that individuals with disabilities are provided with reasonable accommodation. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • sheffield, south yorkshire
    • temporary
    • competitive
    • full-time
    Are you interested in providing first class customer service for one of the largest insurance firms worldwide? Are you confident in a team environment and being able to deal with issues and queries without hesitation to assist clients and customers? We are looking for recruits holding these and many other important personality and performance traits/skills to join our customer service team at our Sheffield office. Successful candidates will have:Excellent telephone mannerAbility to communicate verbally and in written formatUnderstand when necessary to escalate issues in a timely mannerAbility to talk customers through issues to resolutionAbility to communicate effectively in writing, face to face and over the telephone with a wide range of clients and workersAbility to prioritise workload and multi taskFlexible approach to changing business needs As a customer Service Advisor your skills and qualifications will ideally include:ACII qualified or progressing towardGood working knowledge of MS Office, InternetSystems knowledge: Bridge, AMeII, Timetrak, Knowledge Exchange, Sector DatabasesDivisional Business Rules and ProcessesSpecific Client knowledge Key informationContract will be initial 6 months with option to extend relating to performancePay Rate is £11.11/hrInside IR35Location is North Yorkshire The role is an office based role, however, considering the recent changes in the Government's approach, We will be looking for colleagues to be flexible over the 5 working days - working a minimum of 3 days in the office and the remainder at home. The business has set opening hours for the service centre (8.30 to 5pm), so the only flexibility will be either a 8.30 to 4.45 shift, or a 8.45 to 5pm shift. And they require colleagues to work 5 days per week - which helps with continuity and scheduling in the team The office address is Building No 1 | Hallamshire Business Park | 100 Napier Street | Sheffield | S11 8HD.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Are you interested in providing first class customer service for one of the largest insurance firms worldwide? Are you confident in a team environment and being able to deal with issues and queries without hesitation to assist clients and customers? We are looking for recruits holding these and many other important personality and performance traits/skills to join our customer service team at our Sheffield office. Successful candidates will have:Excellent telephone mannerAbility to communicate verbally and in written formatUnderstand when necessary to escalate issues in a timely mannerAbility to talk customers through issues to resolutionAbility to communicate effectively in writing, face to face and over the telephone with a wide range of clients and workersAbility to prioritise workload and multi taskFlexible approach to changing business needs As a customer Service Advisor your skills and qualifications will ideally include:ACII qualified or progressing towardGood working knowledge of MS Office, InternetSystems knowledge: Bridge, AMeII, Timetrak, Knowledge Exchange, Sector DatabasesDivisional Business Rules and ProcessesSpecific Client knowledge Key informationContract will be initial 6 months with option to extend relating to performancePay Rate is £11.11/hrInside IR35Location is North Yorkshire The role is an office based role, however, considering the recent changes in the Government's approach, We will be looking for colleagues to be flexible over the 5 working days - working a minimum of 3 days in the office and the remainder at home. The business has set opening hours for the service centre (8.30 to 5pm), so the only flexibility will be either a 8.30 to 4.45 shift, or a 8.45 to 5pm shift. And they require colleagues to work 5 days per week - which helps with continuity and scheduling in the team The office address is Building No 1 | Hallamshire Business Park | 100 Napier Street | Sheffield | S11 8HD.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • milton keynes, buckinghamshire
    • temporary
    • competitive
    • full-time
    Customer Service Agent Do you wish to further develop your customer service skills within a leading financial services organisation? Are you looking to kick-start a career within financial services or would you like to transfer your current skill set to a customer focused role? As a customer support agent, working for Marcus by Goldman Sachs, you will have the opportunity to use your skills and ideas to provide outstanding support to our customers. Marcus by Goldman Sachs is the firm's consumer business, combining the entrepreneurial spirit of a start-up with 150 years of experience. You will play a vital role in servicing our customers and representing our brand. Working Hours: 35 hrs per week Location: Milton Keynes, Caldecotte Business Park Responsibilities:Answer incoming calls from customers and applicants providing product information, account opening support as well as account maintenanceBuild rapport with customers to resolve service issues and queries and deliver outstanding service to customersTake ownership of customer enquiries and respond to escalated customer issues in accordance with agreed proceduresCommunicate professionally and regularly with leadership and peers on the status of accounts and escalationsMeet established goals for all metrics, including call quality, productivity and customer acquisition by focusing on maximising service to customersQualities:A passion to deliver exceptional service to customers Adaptable, high energy levels and desire to help others Able to work independently in a team-oriented and fast paced environmentGood analytical and problem solving skills Self-directed, driven and a positive attitude Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Customer Service Agent Do you wish to further develop your customer service skills within a leading financial services organisation? Are you looking to kick-start a career within financial services or would you like to transfer your current skill set to a customer focused role? As a customer support agent, working for Marcus by Goldman Sachs, you will have the opportunity to use your skills and ideas to provide outstanding support to our customers. Marcus by Goldman Sachs is the firm's consumer business, combining the entrepreneurial spirit of a start-up with 150 years of experience. You will play a vital role in servicing our customers and representing our brand. Working Hours: 35 hrs per week Location: Milton Keynes, Caldecotte Business Park Responsibilities:Answer incoming calls from customers and applicants providing product information, account opening support as well as account maintenanceBuild rapport with customers to resolve service issues and queries and deliver outstanding service to customersTake ownership of customer enquiries and respond to escalated customer issues in accordance with agreed proceduresCommunicate professionally and regularly with leadership and peers on the status of accounts and escalationsMeet established goals for all metrics, including call quality, productivity and customer acquisition by focusing on maximising service to customersQualities:A passion to deliver exceptional service to customers Adaptable, high energy levels and desire to help others Able to work independently in a team-oriented and fast paced environmentGood analytical and problem solving skills Self-directed, driven and a positive attitude Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • halesowen, west midlands
    • permanent
    • £19,000 per year
    • full-time
    Intouch Games is the company behind multiple world leading brands in the mobile casino (eGaming) sector.Our business continues to expand and our Contact Centre team in Halesowen, Birmingham is growing!We're therefore looking to hire Customer Service Advisors to join our team - Competitive salary £19,000 + performance bonus (up to £150 per month) You'll be at the heart of our business helping customers resolve their account queries and ultimately ensure they have the best user journey possible!Working in the customer service department most of your time will be spent taking calls from our customers, absorbing what they tell you and providing the right information / solutions to their queries.They could have issues withdrawing / depositing money into their account, or they may have a question around identification, but don't worry, whatever their query may be we will provide plenty of training which will ensure you are prepared when taking calls and responding to live chat queries.It's a fun, fast paced environment where we really do recognise a job well done and with that we offer a monthly bonus of up to £150 for meeting performance and there is plenty of opportunity to progress for those who want it!What's in it for you…34 days holiday per year (plus ability to purchase up to 5 more!)Breakfast and Lunch covered with our free onsite canteenState of the art free onsite gym and shower facilities! Regular team social events! Private pension (matched up to 6%)Regular training, coaching and career development planningAccess to free counselling, and mental health and well-being services!Exclusive perks and discounts to your favourite shops and brandsAnnual salary reviews with performance related pay increasesThrough advancing our digital capabilities, delivering technological innovation and adopting a player-focused approach, we have gone from strength to strength, experiencing rapid growth along the way. We now have more than 5 million players in the UK and have established ourselves as a dominant force within the eGaming industry, winning a variety of industry awards and accolades.Key skills we're looking for…Excellent customer service skills. Strong attention to detail Ability to resolve one query and quickly move onto the nextExcellent verbal and written communication. Positive, can-do attitude and approach. Computer literate Bonus points for…Knowledge of Bingo, Casino or Slot based games.Hours and salary...Competitive salary £19,000 + performance bonus (up to £150 per month) Full time 40 hours, (shift patterns: 8am-4pm & 4pm-12am)NEW shifts starting in September 8am-4pm & 12midday -8pm Simply submit your CV!
    Intouch Games is the company behind multiple world leading brands in the mobile casino (eGaming) sector.Our business continues to expand and our Contact Centre team in Halesowen, Birmingham is growing!We're therefore looking to hire Customer Service Advisors to join our team - Competitive salary £19,000 + performance bonus (up to £150 per month) You'll be at the heart of our business helping customers resolve their account queries and ultimately ensure they have the best user journey possible!Working in the customer service department most of your time will be spent taking calls from our customers, absorbing what they tell you and providing the right information / solutions to their queries.They could have issues withdrawing / depositing money into their account, or they may have a question around identification, but don't worry, whatever their query may be we will provide plenty of training which will ensure you are prepared when taking calls and responding to live chat queries.It's a fun, fast paced environment where we really do recognise a job well done and with that we offer a monthly bonus of up to £150 for meeting performance and there is plenty of opportunity to progress for those who want it!What's in it for you…34 days holiday per year (plus ability to purchase up to 5 more!)Breakfast and Lunch covered with our free onsite canteenState of the art free onsite gym and shower facilities! Regular team social events! Private pension (matched up to 6%)Regular training, coaching and career development planningAccess to free counselling, and mental health and well-being services!Exclusive perks and discounts to your favourite shops and brandsAnnual salary reviews with performance related pay increasesThrough advancing our digital capabilities, delivering technological innovation and adopting a player-focused approach, we have gone from strength to strength, experiencing rapid growth along the way. We now have more than 5 million players in the UK and have established ourselves as a dominant force within the eGaming industry, winning a variety of industry awards and accolades.Key skills we're looking for…Excellent customer service skills. Strong attention to detail Ability to resolve one query and quickly move onto the nextExcellent verbal and written communication. Positive, can-do attitude and approach. Computer literate Bonus points for…Knowledge of Bingo, Casino or Slot based games.Hours and salary...Competitive salary £19,000 + performance bonus (up to £150 per month) Full time 40 hours, (shift patterns: 8am-4pm & 4pm-12am)NEW shifts starting in September 8am-4pm & 12midday -8pm Simply submit your CV!
    • milton keynes, buckinghamshire
    • temp to perm
    • £12.00 per hour
    • full-time
    Customer Service Agent Do you wish to further develop your customer service skills within a leading financial servicesorganisation? Are you looking to kick-start a career within financial services or would you like totransfer your current skill set to a customer focused role?As a customer support agent, working for Marcus by Goldman Sachs, you will have the opportunity touse your skills and ideas to provide outstanding support to our customers. Marcus by Goldman Sachs is the firm's consumer business, combining the entrepreneurial spirit of astart-up with 150 years of experience. You will play a vital role in servicing our customers andrepresenting our brand.Working Hours: 35 hrs per weekLocation: Milton Keynes, Caldecotte Business Park Responsibilities: Answer incoming calls from customers and applicants providing product information, accountopening support as well as account maintenance Build rapport with customers to resolve service issues and queries and deliver outstandingservice to customers Take ownership of customer enquiries and respond to escalated customer issues inaccordance with agreed procedures Communicate professionally and regularly with leadership and peers on the status of accountsand escalations Meet established goals for all metrics, including call quality, productivity and customeracquisition by focusing on maximising service to customersQualities: A passion to deliver exceptional service to customers  Adaptable, high energy levels and desire to help others  Able to work independently in a team-oriented and fast paced environment Good analytical and problem solving skills  Self-directed, driven and a positive attitude Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Customer Service Agent Do you wish to further develop your customer service skills within a leading financial servicesorganisation? Are you looking to kick-start a career within financial services or would you like totransfer your current skill set to a customer focused role?As a customer support agent, working for Marcus by Goldman Sachs, you will have the opportunity touse your skills and ideas to provide outstanding support to our customers. Marcus by Goldman Sachs is the firm's consumer business, combining the entrepreneurial spirit of astart-up with 150 years of experience. You will play a vital role in servicing our customers andrepresenting our brand.Working Hours: 35 hrs per weekLocation: Milton Keynes, Caldecotte Business Park Responsibilities: Answer incoming calls from customers and applicants providing product information, accountopening support as well as account maintenance Build rapport with customers to resolve service issues and queries and deliver outstandingservice to customers Take ownership of customer enquiries and respond to escalated customer issues inaccordance with agreed procedures Communicate professionally and regularly with leadership and peers on the status of accountsand escalations Meet established goals for all metrics, including call quality, productivity and customeracquisition by focusing on maximising service to customersQualities: A passion to deliver exceptional service to customers  Adaptable, high energy levels and desire to help others  Able to work independently in a team-oriented and fast paced environment Good analytical and problem solving skills  Self-directed, driven and a positive attitude Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • romford, greater london
    • permanent
    • £18,000 - £20,000 per year
    • full-time
    Randstad is looking for experienced Customer Service professionals to work for a great Property Maintenance type business based within their Call Centre based in Romford area.*** PLEASE NOTE: Due to the location of the Customer Call Centre, candidates MUST have their own form of transport. There is parking onsite at the offices. ***Salary: £18-20KHours: 35 hour working week - Monday to Friday. Shifts are on a shift rota basis such as; 8am - 4pm / 9am - 5pm / 10am - 6pmOther duties and responsibilities will include:- Answer inbound calls, handle customer, tenant and client queries- Respond to emails - Record all activity from inbound phone calls and emails - Ensure customer details correct and up to date on the in-house system- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and postSkills and experience required for the call centre role:- Proven experience working in a similar role - customer service / call centre experience- Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Randstad is looking for experienced Customer Service professionals to work for a great Property Maintenance type business based within their Call Centre based in Romford area.*** PLEASE NOTE: Due to the location of the Customer Call Centre, candidates MUST have their own form of transport. There is parking onsite at the offices. ***Salary: £18-20KHours: 35 hour working week - Monday to Friday. Shifts are on a shift rota basis such as; 8am - 4pm / 9am - 5pm / 10am - 6pmOther duties and responsibilities will include:- Answer inbound calls, handle customer, tenant and client queries- Respond to emails - Record all activity from inbound phone calls and emails - Ensure customer details correct and up to date on the in-house system- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and postSkills and experience required for the call centre role:- Proven experience working in a similar role - customer service / call centre experience- Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • avonmouth, bristol
    • permanent
    • £19,600 - £19,600, per year, Competitive
    • full-time
    Calling all Customer Care Advisors in the Bristol Area !Are you looking for an immediate start ?Would you like to work for a well established company with job security ?Do you have experience in a customer service /focused role, ideally within Product or Service based environments?If so read on !The Role To ensure all calls are dealt with promptly, efficiently and courteously, with the aim of having first time resolution for all calls To be flexible and adaptable to the Customer Care Centre needs To proficiently advise on accessory products when requiredProvide an efficient service when dealing with the registering of all new customer accountsTo ensure our customer support service is met Process all orders with high levels of accuracy and inline with the normal ordering patterns To monitor customer feedback and report back Effectively deal with and log any complaints received taking accountability to ensure resolution Ensure Data Protection and confidentiality is maintained at all timesNew customer Forms and daily dispatch notes are scanned to the electronic filing system Any other duties deemed reasonable and necessary when required.The Person Customer care advisor work history Honesty Empathy Confidence Initiative Attention to detail. The ability to communicate to all levels Ability handle complex situationsApply Now!For more information contact Ian Davies, Principal Consultant at Randstad 0117 3116493Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Calling all Customer Care Advisors in the Bristol Area !Are you looking for an immediate start ?Would you like to work for a well established company with job security ?Do you have experience in a customer service /focused role, ideally within Product or Service based environments?If so read on !The Role To ensure all calls are dealt with promptly, efficiently and courteously, with the aim of having first time resolution for all calls To be flexible and adaptable to the Customer Care Centre needs To proficiently advise on accessory products when requiredProvide an efficient service when dealing with the registering of all new customer accountsTo ensure our customer support service is met Process all orders with high levels of accuracy and inline with the normal ordering patterns To monitor customer feedback and report back Effectively deal with and log any complaints received taking accountability to ensure resolution Ensure Data Protection and confidentiality is maintained at all timesNew customer Forms and daily dispatch notes are scanned to the electronic filing system Any other duties deemed reasonable and necessary when required.The Person Customer care advisor work history Honesty Empathy Confidence Initiative Attention to detail. The ability to communicate to all levels Ability handle complex situationsApply Now!For more information contact Ian Davies, Principal Consultant at Randstad 0117 3116493Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • hatfield, hertfordshire
    • temporary
    • £9.86 per hour
    • full-time
    Do you have customer service experience? Do you have administration experience? Are you a strong communicator? If yes, then this could be the job for you!This is an excellent opportunity for you to join Hertfordshire Police!Role:Witness Care OfficerLocation:Hatfield Police StationRate: £9.86phContract length:6 MonthsMain purpose of the role:To contribute to achieving the vision, purpose and values of Bedfordshire and Hertfordshire police organisations in the delivery of their objectives, by ensuring the effective provision of efficient Witness Care support in relation to Administration of Justice objectives, to deliver an effective outcome with partner agencies so offenders are brought to justice. To contribute to achieving the vision, purpose and values of Bedfordshire Police and Hertfordshire Constabularies.Key ResponsibilitiesProvide a broad range of administrative support to facilitate and coordinate the attendance of witnesses at Court where they are required to give evidence, acting as a single point of contact to provide hearing updates to victims and witnesses, within prescribed time guidelines and in accordance with the Victims' Code of Practice and the Witness CharterConduct needs assessments for witnesses against set criteria, highlighting any relevant information which could impact on case management, to the Case Coordinator or Crown Prosecution ServiceProvide professional advice in relation to Criminal Justice processes, specifically in relation to Witness CareEffectively operate and maintain ICT systems to ensure accuracy. To include obtaining and submitting information from/to internal and external partners, and victims and witnesses, and ensuring accurate details are entered onto the relevant system(s) expeditiouslyTo evaluate and process incoming queries and information from a variety of different sources. Assessing the information, applying national criteria in relation to vulnerable and intimidated witnesses where appropriate, and either dealing with them or disseminating them to the most appropriate recipient, in an expedient manner in order to minimise any riskProvide resilience within the Case Management teams by performing Administration of Justice duties if and when required to do soEntry RequirementsExperience of working in an administrative role, including operating word processing packagesAbility to demonstrate excellent customer serviceApply now! And a member of the team will be in touch to discuss next steps.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
    Do you have customer service experience? Do you have administration experience? Are you a strong communicator? If yes, then this could be the job for you!This is an excellent opportunity for you to join Hertfordshire Police!Role:Witness Care OfficerLocation:Hatfield Police StationRate: £9.86phContract length:6 MonthsMain purpose of the role:To contribute to achieving the vision, purpose and values of Bedfordshire and Hertfordshire police organisations in the delivery of their objectives, by ensuring the effective provision of efficient Witness Care support in relation to Administration of Justice objectives, to deliver an effective outcome with partner agencies so offenders are brought to justice. To contribute to achieving the vision, purpose and values of Bedfordshire Police and Hertfordshire Constabularies.Key ResponsibilitiesProvide a broad range of administrative support to facilitate and coordinate the attendance of witnesses at Court where they are required to give evidence, acting as a single point of contact to provide hearing updates to victims and witnesses, within prescribed time guidelines and in accordance with the Victims' Code of Practice and the Witness CharterConduct needs assessments for witnesses against set criteria, highlighting any relevant information which could impact on case management, to the Case Coordinator or Crown Prosecution ServiceProvide professional advice in relation to Criminal Justice processes, specifically in relation to Witness CareEffectively operate and maintain ICT systems to ensure accuracy. To include obtaining and submitting information from/to internal and external partners, and victims and witnesses, and ensuring accurate details are entered onto the relevant system(s) expeditiouslyTo evaluate and process incoming queries and information from a variety of different sources. Assessing the information, applying national criteria in relation to vulnerable and intimidated witnesses where appropriate, and either dealing with them or disseminating them to the most appropriate recipient, in an expedient manner in order to minimise any riskProvide resilience within the Case Management teams by performing Administration of Justice duties if and when required to do soEntry RequirementsExperience of working in an administrative role, including operating word processing packagesAbility to demonstrate excellent customer serviceApply now! And a member of the team will be in touch to discuss next steps.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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