134 jobs found for customer service call center

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    • birmingham, west midlands
    • permanent
    • £18,000 - £20,000 per year
    • full-time
    Recruitment Resourcer/Trainee Consultant£18-20k plus excellent benefitsBased in Central BirminghamHave you recently found a passion for recruitment and want to take this further? Joining Randstad will give you the opportunity to develop your career with a market leading recruitment employer of choice!By joining our team as a Recruitment resourcer within our business support division you will be contributing to a key area of the business that helps to support candidates who are seeking a truly vocational career path.Key responsibilities will include but not be limited to:Sourcing candidates matched against pre-qualified specifications for our clientsWrite and tailor advertisements specific to your clients needsConduct searches via: our database, incoming applications, job boards and various online toolsInteract with clients to assist them with their recruitment needsBuild your own network of talented candidatesBe a brand ambassador for one the the UK's top 10 recruitment companiesYou will need to demonstrate:Some experience in the recruitment industry or a real passion to start a recruitment career Excellent attention to detailConfident communication skillsSelf motivated with good organisational skillsAbility to prioritise workloadWhat we offer to you...Our excellent benefits package includes holidays that you can buy or sell, a competitive share scheme, plus commission on all roles filled. What's more, you'll have the opportunity to work with an organisation that uses cutting-edge tools and innovative technologies which will enable you to concentrate on the human side of recruitment whilst providing a superior service for both our clients and candidates.Randstad actively encourages internal progression, so whatever your specialism, the potential for career development with us is huge. The way we work is both flexible and agile, and the pandemic has allowed us to further embrace technology to help keep our people connected now, and into the future. Our unrivalled 4.4 rating on Glassdoor sets us apart from any of our competitors!We're passionately committed to diversity and inclusion and believe that everyone should have the freedom to be themselves at work - however they choose to express it. We want you to be happy working with us and we ensure that all employees have a healthy work/life balance and that your personal wellbeing is at the heart of all our decision making. So why not realise your potential and explore the possible with us? Interested? Please send your cv immediately Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Recruitment Resourcer/Trainee Consultant£18-20k plus excellent benefitsBased in Central BirminghamHave you recently found a passion for recruitment and want to take this further? Joining Randstad will give you the opportunity to develop your career with a market leading recruitment employer of choice!By joining our team as a Recruitment resourcer within our business support division you will be contributing to a key area of the business that helps to support candidates who are seeking a truly vocational career path.Key responsibilities will include but not be limited to:Sourcing candidates matched against pre-qualified specifications for our clientsWrite and tailor advertisements specific to your clients needsConduct searches via: our database, incoming applications, job boards and various online toolsInteract with clients to assist them with their recruitment needsBuild your own network of talented candidatesBe a brand ambassador for one the the UK's top 10 recruitment companiesYou will need to demonstrate:Some experience in the recruitment industry or a real passion to start a recruitment career Excellent attention to detailConfident communication skillsSelf motivated with good organisational skillsAbility to prioritise workloadWhat we offer to you...Our excellent benefits package includes holidays that you can buy or sell, a competitive share scheme, plus commission on all roles filled. What's more, you'll have the opportunity to work with an organisation that uses cutting-edge tools and innovative technologies which will enable you to concentrate on the human side of recruitment whilst providing a superior service for both our clients and candidates.Randstad actively encourages internal progression, so whatever your specialism, the potential for career development with us is huge. The way we work is both flexible and agile, and the pandemic has allowed us to further embrace technology to help keep our people connected now, and into the future. Our unrivalled 4.4 rating on Glassdoor sets us apart from any of our competitors!We're passionately committed to diversity and inclusion and believe that everyone should have the freedom to be themselves at work - however they choose to express it. We want you to be happy working with us and we ensure that all employees have a healthy work/life balance and that your personal wellbeing is at the heart of all our decision making. So why not realise your potential and explore the possible with us? Interested? Please send your cv immediately Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • liverpool, merseyside
    • temporary
    • £9.05 per hour
    • full-time
    Responsibilities:Demonstrate effective customer contact through inbound calls and building strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achievedRequirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateWork well in a team environment Has internet at home
    Responsibilities:Demonstrate effective customer contact through inbound calls and building strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achievedRequirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateWork well in a team environment Has internet at home
    • london, greater london
    • permanent
    • competitive
    • full-time
    We are currently recruiting for experienced full-time Customer Service Advisors to work for a market-leading mutual, not for profit organisation in a home-based role.This excellent opportunity is suited for a naturally friendly and helpful person who has a good understanding of excellent customer service and its delivery. Experience of working from home is preferred but not essential, however, the ability to be self-sufficient and motivated is important. This opportunity provides successful candidates security, excellent benefits, on going development and a great work-life balance.Brief Job DescriptionThe primary role of the Membership Customer Service Advisor is to receive incoming telephone calls in order to:* update member account details* answer queries and provide general advice and assistance* meet or exceed personal productivity targets* contribute to team productivity targets* meet or exceed personal quality targets* deliver an exceptional member experience* log and record all interactions onto the CRM system.Knowledge, Skill & Experience:The ideal candidate will come from a strong customer service background and have a affinity for customer service.The Candidates must also have:* the ability to provide the highest standards of customer service possible, delivering a personalised approach for each individual member* a degree* excellent verbal and written communication skills, and the ability to demonstrate these by telephone, e-mail and letter* the ability to retain and utilise complex product and technical information.* strong numeracy, literary and MS office skills* the ability to work individually and to motivate yourself* strong technical knowledge of computers would be a benefit* the ability to meet home working requirements, available on request* the ability to work efficiently under pressure while still delivering a premium service.If you believe the above describes you and would like to know more about the role and it's requirements please apply today with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    We are currently recruiting for experienced full-time Customer Service Advisors to work for a market-leading mutual, not for profit organisation in a home-based role.This excellent opportunity is suited for a naturally friendly and helpful person who has a good understanding of excellent customer service and its delivery. Experience of working from home is preferred but not essential, however, the ability to be self-sufficient and motivated is important. This opportunity provides successful candidates security, excellent benefits, on going development and a great work-life balance.Brief Job DescriptionThe primary role of the Membership Customer Service Advisor is to receive incoming telephone calls in order to:* update member account details* answer queries and provide general advice and assistance* meet or exceed personal productivity targets* contribute to team productivity targets* meet or exceed personal quality targets* deliver an exceptional member experience* log and record all interactions onto the CRM system.Knowledge, Skill & Experience:The ideal candidate will come from a strong customer service background and have a affinity for customer service.The Candidates must also have:* the ability to provide the highest standards of customer service possible, delivering a personalised approach for each individual member* a degree* excellent verbal and written communication skills, and the ability to demonstrate these by telephone, e-mail and letter* the ability to retain and utilise complex product and technical information.* strong numeracy, literary and MS office skills* the ability to work individually and to motivate yourself* strong technical knowledge of computers would be a benefit* the ability to meet home working requirements, available on request* the ability to work efficiently under pressure while still delivering a premium service.If you believe the above describes you and would like to know more about the role and it's requirements please apply today with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • newcastle upon tyne, tyne and wear
    • permanent
    • £20,000 - £20,000, per year, £20000 per annum, Benefits: OTE and a comprehensive wider package!
    • full-time
    Role: Trainee Customer Advisor Sector: TechnologyCommunications, research and project management are all functions synonymous with the client we’re representing. They’re looking for Trainee Customer Advisors to join their dynamic office as first line customer support in order to aid in their rapid growth!With an ever growing client base, the organisation requires a friendly individual to take ownership in managing client relationships. Successful candidates will be in regular contact with professionals from a variety of industries and sectors. As such, they will be highly organised, ensuring that projects are executed in an efficient, timely and profitable manner and that clients understand the full range of services that the organisation provides. A fantastic package awaits successful candidates! A generous salary structure, lucrative incentive schemes and a welcoming, inclusive office atmosphere are a few select benefits offered by the company.The Role:Act as a day to day touch-point for customers that make up an ever growing client baseVerse yourself in the services that our client offers in order to best meet customer needsEnsure that projects are being executed in an efficient and timely mannerEngage with clients with a professionalism that reflects the company’s brandTake ownership of client relationships in a growing business to aid your career progression The Package: A competitive basic salary of £20kA vibrant culture, welcoming atmosphere and regular socialsLucrative bonus/incentive schemesPension schemeExcellent progression and personal development made availableYou:GCSEs in Maths and EnglishExcellent interpersonal/communication skillsAmbitious, resilient and determinedPrevious experience speaking to customers over the phone is beneficialPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    Role: Trainee Customer Advisor Sector: TechnologyCommunications, research and project management are all functions synonymous with the client we’re representing. They’re looking for Trainee Customer Advisors to join their dynamic office as first line customer support in order to aid in their rapid growth!With an ever growing client base, the organisation requires a friendly individual to take ownership in managing client relationships. Successful candidates will be in regular contact with professionals from a variety of industries and sectors. As such, they will be highly organised, ensuring that projects are executed in an efficient, timely and profitable manner and that clients understand the full range of services that the organisation provides. A fantastic package awaits successful candidates! A generous salary structure, lucrative incentive schemes and a welcoming, inclusive office atmosphere are a few select benefits offered by the company.The Role:Act as a day to day touch-point for customers that make up an ever growing client baseVerse yourself in the services that our client offers in order to best meet customer needsEnsure that projects are being executed in an efficient and timely mannerEngage with clients with a professionalism that reflects the company’s brandTake ownership of client relationships in a growing business to aid your career progression The Package: A competitive basic salary of £20kA vibrant culture, welcoming atmosphere and regular socialsLucrative bonus/incentive schemesPension schemeExcellent progression and personal development made availableYou:GCSEs in Maths and EnglishExcellent interpersonal/communication skillsAmbitious, resilient and determinedPrevious experience speaking to customers over the phone is beneficialPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    • carmarthen, carmarthenshire
    • temporary
    • £9.29 per hour
    • full-time
    Main Purpose of role -To ensure the customer services function is operated effectively and efficiently following theFinance & Administration Procedures, plus facilitate effective liaison with all customers andcolleagues with a view to providing the highest standard of customer care.Main Duties include-To achieve high standards of customer service delivery through a consistent customer approach,complying with Authority's Customer Care and Bilingual policy and procedures.To ensure the highest level of customer care by being welcoming, courteous and helpful at alltimes.Undertake such duties as operation of the till and booking system, cash reconciliation, entries ofcustomer booking applications on to booking system and confirmation thereby contributing to aquality customer orientated service.To actively capture customer feedback relating to products and services, to continuously seek toimprove services available.To promote and ensure the principles of the Active brand are implemented.Contribute to a positive team environment feeling encouraged, accepted, happy and motivated.On occasions, assist with any other duties, to include function work, out of hours work andcovering other establishments with the leisure portfolio, whilst promoting expected professionalstandards.To undertake any appropriate training and development which will support and enhance theprovision of a professional service to customers of the facility.To undertake any other duties deemed reasonable by the Manager to ensure the very highestlevel of consistent service delivery to all our customers.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Main Purpose of role -To ensure the customer services function is operated effectively and efficiently following theFinance & Administration Procedures, plus facilitate effective liaison with all customers andcolleagues with a view to providing the highest standard of customer care.Main Duties include-To achieve high standards of customer service delivery through a consistent customer approach,complying with Authority's Customer Care and Bilingual policy and procedures.To ensure the highest level of customer care by being welcoming, courteous and helpful at alltimes.Undertake such duties as operation of the till and booking system, cash reconciliation, entries ofcustomer booking applications on to booking system and confirmation thereby contributing to aquality customer orientated service.To actively capture customer feedback relating to products and services, to continuously seek toimprove services available.To promote and ensure the principles of the Active brand are implemented.Contribute to a positive team environment feeling encouraged, accepted, happy and motivated.On occasions, assist with any other duties, to include function work, out of hours work andcovering other establishments with the leisure portfolio, whilst promoting expected professionalstandards.To undertake any appropriate training and development which will support and enhance theprovision of a professional service to customers of the facility.To undertake any other duties deemed reasonable by the Manager to ensure the very highestlevel of consistent service delivery to all our customers.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • llanelli, carmarthenshire
    • temporary
    • £10.00 per hour
    • full-time
    Main Purpose of the role -Providing the first point of contact for the Council's customers, helping to meet theaims of the Council's Customer Care Strategy to maximise accessibility to theorganisation.* Resolving 80% of contacts at first point of contact and delivering efficient, bi-lingual,customer focused services.* Acting as the customer's advocate, dealing with an extensive range of enquiries andservice requests presented by telephone and electronic media. Main Duties include- To take ownership of customer contacts by acting as the customer's advocate untilthe contact is resolved, or in a minority of cases, transferred once to the correct officer.Dealing at all times courteously, efficiently and sensitively with all customerscontacting the Contact Centre by either telephone or electronic media.* To provide prompt and accurate advice, information and assistance to customers inrespect of an extensive range of enquiries, including correctly identifying andprocessing each contact in accordance with defined procedures. This will includeservice requests and complaints, making appointments, providing advice on a rangeof applications and on-line assistance in completing forms, and arranging for literatureto be sent to customers. (The range of services and degree of complexity will increaseover the implementation period of the Contact Centre).* To make decisions on a daily basis, including determining eligibility for specific Councilservices, within established guidelines by maintaining a broad knowledge of relevantlegislation and the application of a high degree of initiative.* To co-operate with colleagues in other service areas to ensure the highest levels of firsttime call resolution and customer satisfaction.* To undertake administrative tasks as required to support the operation of the ContactCentre.* To undertake outbound calls according to operational needs, including assisting inthe recovery of monies owed to the Council by negotiating with customers to makearrangements for future payment following the issue of summonses.* To utilise a wide range of Council IT systems and databases to support processing ofcustomer requests and to ensure accurate recording of contact details inaccordance with agreed procedures and protocols. To ensure confidentiality of datais maintained in compliance with the Data Protection Act.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Main Purpose of the role -Providing the first point of contact for the Council's customers, helping to meet theaims of the Council's Customer Care Strategy to maximise accessibility to theorganisation.* Resolving 80% of contacts at first point of contact and delivering efficient, bi-lingual,customer focused services.* Acting as the customer's advocate, dealing with an extensive range of enquiries andservice requests presented by telephone and electronic media. Main Duties include- To take ownership of customer contacts by acting as the customer's advocate untilthe contact is resolved, or in a minority of cases, transferred once to the correct officer.Dealing at all times courteously, efficiently and sensitively with all customerscontacting the Contact Centre by either telephone or electronic media.* To provide prompt and accurate advice, information and assistance to customers inrespect of an extensive range of enquiries, including correctly identifying andprocessing each contact in accordance with defined procedures. This will includeservice requests and complaints, making appointments, providing advice on a rangeof applications and on-line assistance in completing forms, and arranging for literatureto be sent to customers. (The range of services and degree of complexity will increaseover the implementation period of the Contact Centre).* To make decisions on a daily basis, including determining eligibility for specific Councilservices, within established guidelines by maintaining a broad knowledge of relevantlegislation and the application of a high degree of initiative.* To co-operate with colleagues in other service areas to ensure the highest levels of firsttime call resolution and customer satisfaction.* To undertake administrative tasks as required to support the operation of the ContactCentre.* To undertake outbound calls according to operational needs, including assisting inthe recovery of monies owed to the Council by negotiating with customers to makearrangements for future payment following the issue of summonses.* To utilise a wide range of Council IT systems and databases to support processing ofcustomer requests and to ensure accurate recording of contact details inaccordance with agreed procedures and protocols. To ensure confidentiality of datais maintained in compliance with the Data Protection Act.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • sunderland, tyne and wear
    • temporary
    • £10.40 - £10.41 per hour
    • full-time
    Is your current contract coming to an end? Or are you looking for a Customer Service position to start ASAP? If you have extensive experience in customer service roles- we would love to hear from you! Location: Sunderland Position: Customer Service Advocate Contract type: Temp Start date: ASAP End date: Ongoing (3 months minimum)Salary/Rate: £10.34 p/h 30 hours per week - must be fully flexible Randstad CPE contact: The Trades team on 07703348214 The ClientWorking for a Local Authority client Job purpose To provide a comprehensive, efficient, effective and responsive service enquiry service to customers. To ensure that all customer contacts are handled in an appropriate way and demonstrate excellent customer service. To be a Service Champion for customer service, support specific service development and colleagues and take responsibility for the quality of service provision. Duties To communicate information verbally and/or in writing with the aim of satisfactorily resolving enquiries from Council customers. A range of communication channels will be used such as telephone, web, email and face to face. Specific knowledge of Council services is required to resolve the enquiry or ensure the satisfactory transfer of the query to the correct Service Area.Communicate information to different audiences derived from several sources (including the computerised system). Information communicated can be complicated and sensitive. Communication must be adapted to meet the needs of the customer to ensure their understanding.Provide information and/ or advice and guidance with the aim of satisfactorily resolving the enquiry. A range of written and verbal information, advice and guidance must be provided clearly meeting agreed service standards.Quickly develop excellent customer rapport, to enhance the customer's experience.Maintain a calm, positive and helpful attitude when dealing with challenging customers.Actively listen to the customer to assess and anticipate their individual needs and requirements to resolve their enquiry.Ensure customer contact is in accordance with the Customer Charter and appropriate service standards.Resolve enquiries satisfactorily, which may at times include persuading or influencing customers towards a particular course of action or alternative approach.Plan and organise own workload to ensure the delivery of the agreed service standards.Make decisions in accordance with service standards, and on a daily basis, when dealing with problems and queries.Ensure work is carried out in an organised and effective way, including any follow up actions, so customer enquiries are resolved fully at the first point of contact.Remaining composed, even in challenging or difficult circumstances to maintain positive customer relationships. You will needExperience in customer service based roles To be fully flexible What you will get in return: A competitive pay rate Opportunity for ongoing work.Access to Randstad's training department. Post holders will be provided with mobile phone and laptopWhat to do next:If you feel this role meets your expectations please click apply and upload your latest cv. If you are seeking a new role in the future please feel free to contact Randstad CPE's Newcastle branch for a confidential discussion where we can provide advice, assistance with training and update you on our latest vacancies. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Is your current contract coming to an end? Or are you looking for a Customer Service position to start ASAP? If you have extensive experience in customer service roles- we would love to hear from you! Location: Sunderland Position: Customer Service Advocate Contract type: Temp Start date: ASAP End date: Ongoing (3 months minimum)Salary/Rate: £10.34 p/h 30 hours per week - must be fully flexible Randstad CPE contact: The Trades team on 07703348214 The ClientWorking for a Local Authority client Job purpose To provide a comprehensive, efficient, effective and responsive service enquiry service to customers. To ensure that all customer contacts are handled in an appropriate way and demonstrate excellent customer service. To be a Service Champion for customer service, support specific service development and colleagues and take responsibility for the quality of service provision. Duties To communicate information verbally and/or in writing with the aim of satisfactorily resolving enquiries from Council customers. A range of communication channels will be used such as telephone, web, email and face to face. Specific knowledge of Council services is required to resolve the enquiry or ensure the satisfactory transfer of the query to the correct Service Area.Communicate information to different audiences derived from several sources (including the computerised system). Information communicated can be complicated and sensitive. Communication must be adapted to meet the needs of the customer to ensure their understanding.Provide information and/ or advice and guidance with the aim of satisfactorily resolving the enquiry. A range of written and verbal information, advice and guidance must be provided clearly meeting agreed service standards.Quickly develop excellent customer rapport, to enhance the customer's experience.Maintain a calm, positive and helpful attitude when dealing with challenging customers.Actively listen to the customer to assess and anticipate their individual needs and requirements to resolve their enquiry.Ensure customer contact is in accordance with the Customer Charter and appropriate service standards.Resolve enquiries satisfactorily, which may at times include persuading or influencing customers towards a particular course of action or alternative approach.Plan and organise own workload to ensure the delivery of the agreed service standards.Make decisions in accordance with service standards, and on a daily basis, when dealing with problems and queries.Ensure work is carried out in an organised and effective way, including any follow up actions, so customer enquiries are resolved fully at the first point of contact.Remaining composed, even in challenging or difficult circumstances to maintain positive customer relationships. You will needExperience in customer service based roles To be fully flexible What you will get in return: A competitive pay rate Opportunity for ongoing work.Access to Randstad's training department. Post holders will be provided with mobile phone and laptopWhat to do next:If you feel this role meets your expectations please click apply and upload your latest cv. If you are seeking a new role in the future please feel free to contact Randstad CPE's Newcastle branch for a confidential discussion where we can provide advice, assistance with training and update you on our latest vacancies. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • corby, northamptonshire
    • contract
    • £11.08 per hour
    • full-time
    Customer Service Representative We are currently looking to recruit a Customer Service Representative into the Tata Steel Tubes site in Corby. This is a fantastic opportunity, for somebody to join our customer services department in an entry level role, providing both front and back office support, including some customer facing activities. Tata Tube Products are one of Europe's leading tube suppliers with a long and successful track record in the industry. Our products and services are specially packaged to meet our client's needs whether they are in the construction, conveyance, lifting/excavating and agricultural machinery. Our customers are at the heart of everything we do, and as a Customer Service Representative you will be required to develop a deep understanding of our customer's needs while supporting the front office (customer facing) Customer Service Department. The RoleAs the Customer Service Representative, the purpose of the jobholder is to support the front office customer service department with all aspects of administration. To provide and validate data and information for customer orders to maximise customer satisfaction. The key responsibilities for this role will include the following;Proactively manage effective working relationships with customers providing them with agreed service level, sales order support, complaint handling & issue resolution.Respond to general enquiries as appropriate or facilitate re-direction to the relevant contact within the customer triangle.Proactively identify critical service issues with the customer and if an alternative delivery cannot be agreed use the internal prioritisation and escalation process to resolve. Manage and maintain the order book in line with the sales contract and facilitate adherence to the agreed service levels and working capital targets.Identify & propose improvement to the customer relationship in all aspects of customer satisfaction in order to add value to the commercial agreement. The RequirementsAs a Customer Service Representative, you will be need the following skills and competencies:A customer first mentalityBe driven for resultsBe able to make clear and concise decisionsStrive for excellence in all dutiesBe a savvy user of IT equipmentTeam Player QualificationsHigher Education (HNC/A Levels)Customer Service Experience Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Customer Service Representative We are currently looking to recruit a Customer Service Representative into the Tata Steel Tubes site in Corby. This is a fantastic opportunity, for somebody to join our customer services department in an entry level role, providing both front and back office support, including some customer facing activities. Tata Tube Products are one of Europe's leading tube suppliers with a long and successful track record in the industry. Our products and services are specially packaged to meet our client's needs whether they are in the construction, conveyance, lifting/excavating and agricultural machinery. Our customers are at the heart of everything we do, and as a Customer Service Representative you will be required to develop a deep understanding of our customer's needs while supporting the front office (customer facing) Customer Service Department. The RoleAs the Customer Service Representative, the purpose of the jobholder is to support the front office customer service department with all aspects of administration. To provide and validate data and information for customer orders to maximise customer satisfaction. The key responsibilities for this role will include the following;Proactively manage effective working relationships with customers providing them with agreed service level, sales order support, complaint handling & issue resolution.Respond to general enquiries as appropriate or facilitate re-direction to the relevant contact within the customer triangle.Proactively identify critical service issues with the customer and if an alternative delivery cannot be agreed use the internal prioritisation and escalation process to resolve. Manage and maintain the order book in line with the sales contract and facilitate adherence to the agreed service levels and working capital targets.Identify & propose improvement to the customer relationship in all aspects of customer satisfaction in order to add value to the commercial agreement. The RequirementsAs a Customer Service Representative, you will be need the following skills and competencies:A customer first mentalityBe driven for resultsBe able to make clear and concise decisionsStrive for excellence in all dutiesBe a savvy user of IT equipmentTeam Player QualificationsHigher Education (HNC/A Levels)Customer Service Experience Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • birmingham, west midlands
    • temporary
    • £14.00 - £14.03 per hour
    • full-time
    Hourly Rate £14.03 per hourLocation - Birmingham city centreJob Title - Admissions Officer/International Interviewer Job Type - Temporary On-going -3-6 months Purpose You will provide a systematic customer service as part of the International Admissions and Conversion team to ensure an effective and efficient service for both internal and external customers, and by so doing achieve the target for recruitment of international students in line with the University's internationalisation strategy. You will also support the conversion of international students by providing positive assistance through the entire enquiry and application process, delivering a seamless service for its customers.Responsibilities To be responsible for the successful and efficient operation of the admissions cycle for International applicants to meet the strategic aims of the International Office including meeting targets whilst ensuring regulations and policies are followed.To be responsible for the effective management of enquiries by e-mail, post and telephone and effectively respond to enquiries in a timely manner.To provide expert and friendly advice to enquirers, applicants and university staff on a range of issues including: Equivalence of overseas qualifications, Application Process, Course Selection and fees, Status for fee payment purposes, English Language requirements, Immigration and visa requirements. Operational processes, Other related issuesTo maintain accurate paper and computerised records relating to overseas applicants, to ensure that proper correspondence and documentation are received, acknowledged and are compliant with the UKVI rules.To be responsible for receiving application forms, following up enquiries, receiving general correspondence, i.e. references, exam results etc, and checking entry qualifications.To be responsible for making standard offers for specified courses in accordance with the minimum entry requirements specified by the admissions tutor. To liaise with designated faculty admissions tutors regarding non-standard decisions.Criteria A good level of education, to degree level or equivalent is expected. English andMathematics at GCSE level.Previous administrative experience in the higher education environment isdesirable. Experience of operating and developing efficient administrativesystems; particularly volume and accurate data processing in a customer -facingrole.Excellent communication, customer service skills and strong interpersonal skillsStrong customer focusAbility to deal with international recruitment agents and overseas institutional staff with care and sensitivityAbility to organise work efficientlyAttention to detail and accuracyAbility to work to tight deadlinesFlexible team worker with good interpersonal skills.Ability to work with a diverse student populationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Hourly Rate £14.03 per hourLocation - Birmingham city centreJob Title - Admissions Officer/International Interviewer Job Type - Temporary On-going -3-6 months Purpose You will provide a systematic customer service as part of the International Admissions and Conversion team to ensure an effective and efficient service for both internal and external customers, and by so doing achieve the target for recruitment of international students in line with the University's internationalisation strategy. You will also support the conversion of international students by providing positive assistance through the entire enquiry and application process, delivering a seamless service for its customers.Responsibilities To be responsible for the successful and efficient operation of the admissions cycle for International applicants to meet the strategic aims of the International Office including meeting targets whilst ensuring regulations and policies are followed.To be responsible for the effective management of enquiries by e-mail, post and telephone and effectively respond to enquiries in a timely manner.To provide expert and friendly advice to enquirers, applicants and university staff on a range of issues including: Equivalence of overseas qualifications, Application Process, Course Selection and fees, Status for fee payment purposes, English Language requirements, Immigration and visa requirements. Operational processes, Other related issuesTo maintain accurate paper and computerised records relating to overseas applicants, to ensure that proper correspondence and documentation are received, acknowledged and are compliant with the UKVI rules.To be responsible for receiving application forms, following up enquiries, receiving general correspondence, i.e. references, exam results etc, and checking entry qualifications.To be responsible for making standard offers for specified courses in accordance with the minimum entry requirements specified by the admissions tutor. To liaise with designated faculty admissions tutors regarding non-standard decisions.Criteria A good level of education, to degree level or equivalent is expected. English andMathematics at GCSE level.Previous administrative experience in the higher education environment isdesirable. Experience of operating and developing efficient administrativesystems; particularly volume and accurate data processing in a customer -facingrole.Excellent communication, customer service skills and strong interpersonal skillsStrong customer focusAbility to deal with international recruitment agents and overseas institutional staff with care and sensitivityAbility to organise work efficientlyAttention to detail and accuracyAbility to work to tight deadlinesFlexible team worker with good interpersonal skills.Ability to work with a diverse student populationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • sunderland, tyne and wear
    • permanent
    • £20,000 - £20,000, per year, £20000 per annum
    • full-time
    Job title: Client Enablement ExecutiveLocation: Sunderland REF: J11300:NE:GJ:CEE:SUNSalary: £20,000 basic salary (+ OTE) Sector: TechnologyBenefits/What you get:·         Competitive basic salary of £20,000·         Fantastic OTE taking your total package higher ·         Full and comprehensive training schemes·         Increasing autonomy as you become more comfortable in your role·         Pension contributions·         Warm and inclusive work environment that includes a variety of social events·         Lucrative bonus/incentive schemesThe Role: Customer Enablement Executive  Primarily tasked with ensuring customers are the first wider sales team, a Customer Enablement Executive will also actively endeavour to deliver a first-class service to customers that fully addresses all issues or concerns that they might have.As such, the ideal candidate will be a confident and ambitious individual that is comfortable speaking to a broad range of figures across the business.· Obtain a thorough knowledge of the company, competitors and their respective service offerings· Manage and build a strong rapport with customers through effective communication that develops        you into a principal point of contact· Execute on the Customer Relationship Plan· Ensure all customer operational issues and requests for information are resolved and escalated to the relevant people when necessary· Proactively engage in the development and implementation of strategic sales campaigns, business development or initiatives.Candidate Requirements:·         GCSE’s in Maths and English ·         Possess exceptional communication and interpersonal skills ·         Engaging and energetic with a positive outlook·         Flexible working approach·         Self-motivated with a strong desire to succeed Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    Job title: Client Enablement ExecutiveLocation: Sunderland REF: J11300:NE:GJ:CEE:SUNSalary: £20,000 basic salary (+ OTE) Sector: TechnologyBenefits/What you get:·         Competitive basic salary of £20,000·         Fantastic OTE taking your total package higher ·         Full and comprehensive training schemes·         Increasing autonomy as you become more comfortable in your role·         Pension contributions·         Warm and inclusive work environment that includes a variety of social events·         Lucrative bonus/incentive schemesThe Role: Customer Enablement Executive  Primarily tasked with ensuring customers are the first wider sales team, a Customer Enablement Executive will also actively endeavour to deliver a first-class service to customers that fully addresses all issues or concerns that they might have.As such, the ideal candidate will be a confident and ambitious individual that is comfortable speaking to a broad range of figures across the business.· Obtain a thorough knowledge of the company, competitors and their respective service offerings· Manage and build a strong rapport with customers through effective communication that develops        you into a principal point of contact· Execute on the Customer Relationship Plan· Ensure all customer operational issues and requests for information are resolved and escalated to the relevant people when necessary· Proactively engage in the development and implementation of strategic sales campaigns, business development or initiatives.Candidate Requirements:·         GCSE’s in Maths and English ·         Possess exceptional communication and interpersonal skills ·         Engaging and energetic with a positive outlook·         Flexible working approach·         Self-motivated with a strong desire to succeed Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    • durham, durham
    • permanent
    • £20,000 - £20,000, per year, £20000 per annum
    • full-time
    Job title: Client Enablement ExecutiveLocation: DurhamREF: J11300:NE:GJ:CEE:DURSalary: £20,000 basic salary (+ OTE) Sector: TechnologyBenefits/What you get: ·         Competitive basic salary of £20,000·         Fantastic OTE taking your total package higher ·         Full and comprehensive training schemes·         Increasing autonomy as you become more comfortable in your role·         Pension contributions·         Warm and inclusive work environment that includes a variety of social events·         Lucrative bonus/incentive schemesThe Role: Customer Enablement ExecutivePrimarily tasked with ensuring customers are the first wider sales team, a Customer Enablement Executive will also actively endeavour to deliver a first-class service to customers that fully addresses all issues or concerns that they might have.As such, the ideal candidate will be a confident and ambitious individual that is comfortable speaking to a broad range of figures across the business.· Obtain a thorough knowledge of the company, competitors and their respective service offerings· Manage and build a strong rapport with customers through effective communication that develops        you into a principal point of contact· Execute on the Customer Relationship Plan· Ensure all customer operational issues and requests for information are resolved and escalated to the relevant people when necessary· Proactively engage in the development and implementation of strategic sales campaigns, business development or initiatives.Candidate Requirements:·         GCSE’s in Maths and English ·         Possess exceptional communication and interpersonal skills ·         Engaging and energetic with a positive outlook·         Flexible working approach·         Self-motivated with a strong desire to succeed Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    Job title: Client Enablement ExecutiveLocation: DurhamREF: J11300:NE:GJ:CEE:DURSalary: £20,000 basic salary (+ OTE) Sector: TechnologyBenefits/What you get: ·         Competitive basic salary of £20,000·         Fantastic OTE taking your total package higher ·         Full and comprehensive training schemes·         Increasing autonomy as you become more comfortable in your role·         Pension contributions·         Warm and inclusive work environment that includes a variety of social events·         Lucrative bonus/incentive schemesThe Role: Customer Enablement ExecutivePrimarily tasked with ensuring customers are the first wider sales team, a Customer Enablement Executive will also actively endeavour to deliver a first-class service to customers that fully addresses all issues or concerns that they might have.As such, the ideal candidate will be a confident and ambitious individual that is comfortable speaking to a broad range of figures across the business.· Obtain a thorough knowledge of the company, competitors and their respective service offerings· Manage and build a strong rapport with customers through effective communication that develops        you into a principal point of contact· Execute on the Customer Relationship Plan· Ensure all customer operational issues and requests for information are resolved and escalated to the relevant people when necessary· Proactively engage in the development and implementation of strategic sales campaigns, business development or initiatives.Candidate Requirements:·         GCSE’s in Maths and English ·         Possess exceptional communication and interpersonal skills ·         Engaging and energetic with a positive outlook·         Flexible working approach·         Self-motivated with a strong desire to succeed Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    • newcastle upon tyne, tyne and wear
    • permanent
    • £20,000 - £20,000, per year, £20000 per annum
    • full-time
    Job title: Client Enablement ExecutiveLocation: Newcastle REF: J11300:NE:GJ:CEE:NEWSalary: £20,000 basic salary (+ OTE) Sector: TechnologyBenefits/What you get:·         Competitive basic salary of £20,000·         Fantastic OTE taking your total package higher ·         Full and comprehensive training schemes·         Increasing autonomy as you become more comfortable in your role·         Pension contributions·         Warm and inclusive work environment that includes a variety of social events·         Lucrative bonus/incentive schemesThe Role: Customer Enablement Executive Primarily tasked with ensuring customers are the first wider sales team, a Customer Enablement Executive will also actively endeavour to deliver a first-class service to customers that fully addresses all issues or concerns that they might have.As such, the ideal candidate will be a confident and ambitious individual that is comfortable speaking to a broad range of figures across the business.· Obtain a thorough knowledge of the company, competitors and their respective service offerings· Manage and build a strong rapport with customers through effective communication that develops        you into a principal point of contact· Execute on the Customer Relationship Plan· Ensure all customer operational issues and requests for information are resolved and escalated to the relevant people when necessary· Proactively engage in the development and implementation of strategic sales campaigns, business development or initiatives.Candidate Requirements:·         GCSE’s in Maths and English ·         Possess exceptional communication and interpersonal skills ·         Engaging and energetic with a positive outlook·         Flexible working approach·         Self-motivated with a strong desire to succeed Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    Job title: Client Enablement ExecutiveLocation: Newcastle REF: J11300:NE:GJ:CEE:NEWSalary: £20,000 basic salary (+ OTE) Sector: TechnologyBenefits/What you get:·         Competitive basic salary of £20,000·         Fantastic OTE taking your total package higher ·         Full and comprehensive training schemes·         Increasing autonomy as you become more comfortable in your role·         Pension contributions·         Warm and inclusive work environment that includes a variety of social events·         Lucrative bonus/incentive schemesThe Role: Customer Enablement Executive Primarily tasked with ensuring customers are the first wider sales team, a Customer Enablement Executive will also actively endeavour to deliver a first-class service to customers that fully addresses all issues or concerns that they might have.As such, the ideal candidate will be a confident and ambitious individual that is comfortable speaking to a broad range of figures across the business.· Obtain a thorough knowledge of the company, competitors and their respective service offerings· Manage and build a strong rapport with customers through effective communication that develops        you into a principal point of contact· Execute on the Customer Relationship Plan· Ensure all customer operational issues and requests for information are resolved and escalated to the relevant people when necessary· Proactively engage in the development and implementation of strategic sales campaigns, business development or initiatives.Candidate Requirements:·         GCSE’s in Maths and English ·         Possess exceptional communication and interpersonal skills ·         Engaging and energetic with a positive outlook·         Flexible working approach·         Self-motivated with a strong desire to succeed Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
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