1 job found in city of london, greater london

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    • city of london, greater london
    • temporary
    • £10.00 - £10.85 per hour
    • full-time
    Do you have a background in customer service? Are you looking for a role that supports students? Have you graduated from university? We are looking for candidates to join a exciting team for a London based University. This candidates needs to have great phone manner, patience and excellent interpersonal skills. JOB PURPOSE:To provide first line support services to students, staff via telephone and electronic channels as appropriate, delivering a first-class system of advice, information and customer service whilst ensuring compliance with agreed service levels.MAIN DUTIES AND RESPONSIBILITIES:* Staff the Hub contact centre and deal with the full range of enrolment related student queries; diagnosing and resolving those that can be dealt with immediately at first line and effectively diagnosing, explaining and referring students to specialist services where required;* Ensuring the best possible service is provided to all stakeholders at all times;* To ensure that student queries are answered with the aim of a first touch resolutionand within our agreed response time/s* Direct and deliver students to relevant drop in services or schedule enrolmentappointments;Candidates must be eligible to live and work in the UK.If you are interested and passionate about being a Telephone adviser and want to work for a London based University, don't hesitate, don't hesitate, apply today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
    Do you have a background in customer service? Are you looking for a role that supports students? Have you graduated from university? We are looking for candidates to join a exciting team for a London based University. This candidates needs to have great phone manner, patience and excellent interpersonal skills. JOB PURPOSE:To provide first line support services to students, staff via telephone and electronic channels as appropriate, delivering a first-class system of advice, information and customer service whilst ensuring compliance with agreed service levels.MAIN DUTIES AND RESPONSIBILITIES:* Staff the Hub contact centre and deal with the full range of enrolment related student queries; diagnosing and resolving those that can be dealt with immediately at first line and effectively diagnosing, explaining and referring students to specialist services where required;* Ensuring the best possible service is provided to all stakeholders at all times;* To ensure that student queries are answered with the aim of a first touch resolutionand within our agreed response time/s* Direct and deliver students to relevant drop in services or schedule enrolmentappointments;Candidates must be eligible to live and work in the UK.If you are interested and passionate about being a Telephone adviser and want to work for a London based University, don't hesitate, don't hesitate, apply today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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