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    • hyderabad, telangana
    • permanent
    Director - IT Delivery & Operations Job Description: • Technology Leadership and Management • Lead overall Enterprise Technology Operations • Strategically contribute to Technology Operations Roadmap, enhancements, andacquisition of latest technologies. • Lead and manage Client & internal Stakeholders team, Cross-Organizationalteam members ensure delivery of all Technology Service and Operations SLA'sand KPI's • Should be forward-looking and have good knowledge of industry trends andforthcoming technologies in the IT arena. • Capable of working in global cross-functional projects• Ability to work closely with Technology Pre-Sales, Transition Team and worktowards designing solutions to meet client-specific business requirements.Technology Operations Management: • Ability to operate at all levels within the organization and cross-functionally within multiple Client organizations. • A Team leader with the stature to effectively lead and manage a team ofProfessionals and ensure efficient management of Technology Operations,Process and Policies, End User Compute, Service Delivery for Business, AssetManagement, ITSM Tools and Platform, Vendor and Partner Management • Easily recognize system deficiencies and implement effective solutions. • Facilitate team and client meetings effectively. Deliver engaging,informative, well-organized presentations. • Resolve and/or escalate issues in a timely fashion. • Assist in the identification of critical support processes and metrics,improve and modify, to ensure that those processes are in control. • Establish strategic relationships with key IT suppliers, act as the liaisonfor 3rd party IT outsource providers • Responsible for vendor management, timely deliverables, cost-effectiveness,and relations for ITOperations • Own and drive improvements on establishing Self-Sufficiency, HighResilience, Gap Analysis, PeriodicChecks, On-Site Spares, Tight Contracts withProviders, Resident SMEs, and Coverage to support IT operations for 24- 7business operations • Oversee site audits and accountable to assure that systems standards areestablished, documented, and agreed to by IT management are adhered to andimplemented expediently • Compliance - Adhere and protect IP and Client IP. Ensure the compliancelevels in all the areas (Internal and Clients) are always met • Has to play a pivotal role in designing, implementation, documentation,operational management for business-as-usual support. • Capacity Management WRT sufficient license management understanding theprojected business pipeline in mind. • Provide input regarding the evolution of technological platforms andcontribute to the definition and evolution of appropriate technologystrategies and roadmaps.• Interact with internal business stakeholders and external clients to ensurecontinuous customer satisfaction and ongoing improvement of service delivery • Stakeholder/ Client management with appropriate communication duringincidents• Apply significant knowledge of industry trends and developments to improveservice to our business and clients. • Ensure the highest levels of customer satisfaction. • Solution and Capability presentations for Client due diligence & customercheckpoints.• Lead and manage Client & internal Stakeholders team, Cross-Organizationalteam members to ensure delivery of all IT specific client deliverables.Manage Team - Talent acquisition ensures training and development. • Ensures appropriate skill mix and creates career advancement opportunities. • Provides hands-on support when required specifically for any specific domainknowledge acquired • Has to be a good team player, and lead from the front in setting upappropriate learning and conducive environment for the development of a team. • Talent development and enhancement, where the team lacks specificdomains/areas Educational Qualifications: • Minimum Graduate, Preference for B.E. / B. Tech. • Service Delivery Leader in Managing Global CustomersTechnical Skills: • In-depth understanding/ Knowledge of Technology Operations and SupplierManagement • Good Understanding of running Global Service Desk, Asset LifecycleManagement, BMC Remedy, ITSMand ITL Practices, Audio & Video Conferencing services andofferings, ITSM Tools, ITIL Methodology • Good understanding of working in a global model, and technical skills in thearea of Systems / Voice/Network • Reporting and Dashboard, Governance, Relationship managementFunctional Skills: • A balance of technical, business, and leadership skills. Hands-on leaderwith strong Technical and Operational experience. 1\. Experience in managing Technology Operations for large scale 24- 7operations 2\. Strong vendor management and negotiation skills 3\. Number / financial orientation 4\. Organization and people development 5\. High client management and relationship skills and ability to network atsenior levels 6\. Excellent communication skills 7\. Prior experience with multinational - cultural fit 8\. Reasonable level of business perspective and capability to driveimprovements based on benchmarksRelevant and total years of Experience: 17 Plus years of experience in the BPO/ IT Industry in the area of Technology with at least 10 years in Managing LargeTechnology Operations and Service Delivery in a BPMenvironment for a company and providing ITfunction with vision, direction & leadership. • Experience in Technology Operations, Datacenter Operations, TechnologyEvaluation, Customer interaction & support, Vendor Management, People Management, and a A thorough understanding of computing and communications technology is a must.
    Director - IT Delivery & Operations Job Description: • Technology Leadership and Management • Lead overall Enterprise Technology Operations • Strategically contribute to Technology Operations Roadmap, enhancements, andacquisition of latest technologies. • Lead and manage Client & internal Stakeholders team, Cross-Organizationalteam members ensure delivery of all Technology Service and Operations SLA'sand KPI's • Should be forward-looking and have good knowledge of industry trends andforthcoming technologies in the IT arena. • Capable of working in global cross-functional projects• Ability to work closely with Technology Pre-Sales, Transition Team and worktowards designing solutions to meet client-specific business requirements.Technology Operations Management: • Ability to operate at all levels within the organization and cross-functionally within multiple Client organizations. • A Team leader with the stature to effectively lead and manage a team ofProfessionals and ensure efficient management of Technology Operations,Process and Policies, End User Compute, Service Delivery for Business, AssetManagement, ITSM Tools and Platform, Vendor and Partner Management • Easily recognize system deficiencies and implement effective solutions. • Facilitate team and client meetings effectively. Deliver engaging,informative, well-organized presentations. • Resolve and/or escalate issues in a timely fashion. • Assist in the identification of critical support processes and metrics,improve and modify, to ensure that those processes are in control. • Establish strategic relationships with key IT suppliers, act as the liaisonfor 3rd party IT outsource providers • Responsible for vendor management, timely deliverables, cost-effectiveness,and relations for ITOperations • Own and drive improvements on establishing Self-Sufficiency, HighResilience, Gap Analysis, PeriodicChecks, On-Site Spares, Tight Contracts withProviders, Resident SMEs, and Coverage to support IT operations for 24- 7business operations • Oversee site audits and accountable to assure that systems standards areestablished, documented, and agreed to by IT management are adhered to andimplemented expediently • Compliance - Adhere and protect IP and Client IP. Ensure the compliancelevels in all the areas (Internal and Clients) are always met • Has to play a pivotal role in designing, implementation, documentation,operational management for business-as-usual support. • Capacity Management WRT sufficient license management understanding theprojected business pipeline in mind. • Provide input regarding the evolution of technological platforms andcontribute to the definition and evolution of appropriate technologystrategies and roadmaps.• Interact with internal business stakeholders and external clients to ensurecontinuous customer satisfaction and ongoing improvement of service delivery • Stakeholder/ Client management with appropriate communication duringincidents• Apply significant knowledge of industry trends and developments to improveservice to our business and clients. • Ensure the highest levels of customer satisfaction. • Solution and Capability presentations for Client due diligence & customercheckpoints.• Lead and manage Client & internal Stakeholders team, Cross-Organizationalteam members to ensure delivery of all IT specific client deliverables.Manage Team - Talent acquisition ensures training and development. • Ensures appropriate skill mix and creates career advancement opportunities. • Provides hands-on support when required specifically for any specific domainknowledge acquired • Has to be a good team player, and lead from the front in setting upappropriate learning and conducive environment for the development of a team. • Talent development and enhancement, where the team lacks specificdomains/areas Educational Qualifications: • Minimum Graduate, Preference for B.E. / B. Tech. • Service Delivery Leader in Managing Global CustomersTechnical Skills: • In-depth understanding/ Knowledge of Technology Operations and SupplierManagement • Good Understanding of running Global Service Desk, Asset LifecycleManagement, BMC Remedy, ITSMand ITL Practices, Audio & Video Conferencing services andofferings, ITSM Tools, ITIL Methodology • Good understanding of working in a global model, and technical skills in thearea of Systems / Voice/Network • Reporting and Dashboard, Governance, Relationship managementFunctional Skills: • A balance of technical, business, and leadership skills. Hands-on leaderwith strong Technical and Operational experience. 1\. Experience in managing Technology Operations for large scale 24- 7operations 2\. Strong vendor management and negotiation skills 3\. Number / financial orientation 4\. Organization and people development 5\. High client management and relationship skills and ability to network atsenior levels 6\. Excellent communication skills 7\. Prior experience with multinational - cultural fit 8\. Reasonable level of business perspective and capability to driveimprovements based on benchmarksRelevant and total years of Experience: 17 Plus years of experience in the BPO/ IT Industry in the area of Technology with at least 10 years in Managing LargeTechnology Operations and Service Delivery in a BPMenvironment for a company and providing ITfunction with vision, direction & leadership. • Experience in Technology Operations, Datacenter Operations, TechnologyEvaluation, Customer interaction & support, Vendor Management, People Management, and a A thorough understanding of computing and communications technology is a must.

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