about the company. Our client is a U.S based food company with over 120 years of history. They are committed in making food with passion and making sure the world is treated with care - they only use high quality, carefully selected ingredients. They currently have restaurants and shops worldwide and what makes them extraordinary is the unique selection of flavors and seasonal specials. In order to cope with the business expansions and brand credibility, they are currently looking for a Head of Retail Operations to manage its Hong Kong and Taiwan business. about the team. You will be reporting into the General Manager of the region and work directly with store leaders on business operational management, supply chain, compliance and other relevant functions. You are required to be a Hong Kong local resident and based in the city. Travel is required only when it's safe and possible. about the job. Responsible for the growth of business via driving retail sales, e-platform and operational excellenceLead and provide expertise in the areas of operations, training, talent development, business development, supply chain & logistics, health & safety, marketing and etcEstablish best SOPs for all stores to follow and ensure positive and consistent customer experience Create a sales-centric culture which focus on achieving financial goals but not compromising customer service levelEngage in regional meetings across Asia to ensure consistency in operational flowConsistently encourage innovation and cost effectiveness in the assigned regionsDirect P&L responsibilityDemonstrate ability to develop strategies and the delivery of outstanding business results skills & experiences required.Bachelor Degree in Business Administration or relevant disciplines15+ years of experience in sales and operations within the international restaurant and/or retail sectorFluency in Cantonese, Mandarin and English is requiredRegional exposure will have advantageGreat interpersonal, communications and sales management skillsAbility to work under pressure and multi taskTravel is required when it's safe and possible Interested parties, please apply directly with your most updated CV, current and expected salary package. Feel free to reach out to firstname.lastname@example.org if you have any questions.