Are you looking to develop your experience with one of Canada's largest insurance and financial services companies? Do you have strong customer service skills? We're looking for individuals with financial industry experience who would be interested in developing their professional experience further. In this role as a Client Service Representative you will work full time hours on a 2.5 month assignment, working on site in their Waterloo, ON office.Advantages• Work for one of Canada's largest insurance and financial companies• 2.5 month contract (potential for extension)• Waterloo, ON location (working on-site)• Monday to Friday - working 7.5 hour between 8:30am and 6:00pmWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance.This Value-add program will provide a wide range of options to suit your needsResponsibilitiesThe role of Client Service Representative, Individual Wealth offers an exciting opportunity to provide service to advisors and clients by the daily processing and administration of transactions related to our Accumulation Annuity (AA)/Guaranteed Investment Certificate (GIC) products. You will be expected to provide client focused service on administrative functions while maintaining a high level of accuracy and professionalism as well as excellent customer service on inbound and outbound calls from our clients and advisors.Main Accountabilities:• Prepare, distribute, and receive all mail related activities • Complete all work with a high attention to detail and accuracy with client focus in all we do• Communicate with team leaders, agents, clients, and other staff• Review documents to ensure data is correct and within specified terms and obtaining and verifying missing or incomplete dataQualifications• 1-2 years of experience with handling all mail related activities• Flexibility to cover business hours from 8:30 a.m. to 6:00 p.m.• Strong written and verbal skills• Excellent customer service skills• Ability to learn and understand different computer systems and programs quickly• Solid organizational abilities (ability to prioritize work and handle a variety of responsibilities daily) • Ability to identify the question and relay accurate information about our contractual and administrative processes in a clear and understandable format• Ability to work in a stressful and fast-paced environment with fluctuating work volumes • Ability to work and contribute in a team environment • High attention to detail• Strong problem-solving skills• Experience with Guaranteed Investments (AAs, GIC,), Mutual funds and Segregated funds are an asset• Experience in the financial industry an assetSummaryAre you looking to develop your experience with one of Canada's largest insurance and financial services companies? Do you have strong customer service skills? We're looking for individuals with financial industry experience who would be interested in developing their professional experience further. In this role as a Client Service Representative you will work full time hours on a 2.5 month assignment, working on site in their Waterloo, ON office.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.