service delivery manager (german speaking) in zurich

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job details

zurich, zürich
job category
job type
reference number
058 201 56 60

job description

We are currently supporting a global leading IT Consulting company in the Zurich, in their search for an experienced Service Delivery Manager.

Your Responsibilities:

  • Central point of contact for our customers and their contractual services
  • Responsibility for the delivery of engagements and services within the expected quality level, cost and contractual framework
  • Provide accurate reporting to the Lead Delivery and Customers
  • Maintain road-map of contracted services and associate staffing plan
  • Ensure compliance to processes, customer satisfaction monitoring and continuous improvement management
  • Management of internal and external service providers and management of sub-projects
  • Responsible for the utilization rate of involved employees
  • Collaboration with key account management for the long-term retention and development of assigned customers
  • Accompaniment of the presales phase as well as the service implementation and transition phase
  • Contract creation, ongoing contract maintenance and triggering of invoicing
  • Develop and introduce new services including creating service portfolios and service catalogs

Your bring with you:

  • At least 5 years of experience in IT service management (SLAs, escalation management, contract management, etc.) in large scale environments
  • Good hands-on experience in Service Development Management, developing and implementing new IT services / service architecture
  • Certified in IT Service Management (at least ITIL V3 Foundation)
  • Certified in Project Management
  • Leadership experience in leading teams and working groups in distributed context (on-near-off shore)
  • Ability to evolve in political context and to step-in difficult situation when necessary
  • Strong service delivery focus and ability to continuously improve the delivery processes through DevOps pipe implementation and team coaching
  • Excellent communication and presentation skills
  • High solution orientation and a convincing communicative appearance
  • Organizational talent, initiative and implementation strength
  • Fluency in German and English, spoken and written

If this role excites you, and you feel you could take this next challenge in your career, then don’t hesitate to send your application even if your profile is not a 100% match. Please feel free to reach out to me for further information at / +41 58 201 5661.