Randstad Work Solutions is looking to connect with talented Customer Service Representatives for a direct hire, call center position with a client of ours in Milwaukee, WI. This position will offer first shift and second shift options with a starting pay of $18 hourly. If you are looking to get your foot in the door with a great organization, this is the opportunity for you!ResponsibilitiesThe successful candidate will be responsible for the following: Responds to phone inquiries in a timely, efficient, and professional manner Provides assistance to shareowners and other callers by acknowledging and answering inquiries, addressing issues, and providing resolution within established standards.Training will be provided on the following subjects: Authentication of the caller Customer service soft skills Systems- IRIS, CSW, Sungard, Shareowner Online Tax basics including cost basis (primary call type) Maintenance- statements, share balance summaries, re-issue of checks, address updates, email updates, etc. Introduction to US securities types Complaints- recognizing and reporting internally Fraud- recognizing and reporting internally Documents call notes and ensures key data is accurately capturedSkillsBasic Software SkillsCall Center SupportActive ListeningEducationHigh School (required)QualificationsYears of experience: 2 yearsExperience level:Entry LevelShift: FirstWorking hours: 7 AM - 7 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.