helpdesk specialist - education in singapore

posted
job type
permanent
salary
S$ 3,000 per month
apply now

job details

posted
location
singapore
job category
information technology
job type
permanent
working hours
Full-Time
salary
S$ 3,000 per month
experience
3 years
reference number
91M0126453_1542602092
phone
00 00
apply now

job description

about the company

Our client is a prestigious education institution looking for a Helpdesk Specialist to join the team.

You will be part of a vibrant and dynamic team, working with international staff and students.



about the job

As a Helpdesk Specialist, you will be skilled in troubleshooting, analyzing, and resolving complex technical problems.

You will be required to:

  • Provide level 1 & 2 support to end-users, response to and follow up on open service desk calls / service requests until closure in a timely manner relating to computer systems, software and hardware
  • Management of IT incidents in the incident management system (Service NOW)
  • Maintaining inventory of equipment and software licences; update computers with latest service packs, patches and application
  • Managing classroom support for IT and Audio Visual Install and support Office Automated software

This is a permanent role with regular working hours (no shift work). You will be entitled to wonderful per



skills and experience required

To succeed in this position, you will need:

  • Diploma or Degree in IT or related discipline
  • Min 3 years experience in Technical Support
  • Familiar with Windows 7, MAC OS client operating systems and associated hardware
  • Familiar with basic network troubleshooting, Active Directory and Office 365 account administration
  • Experience in Windows Server 2008/2012 administration



To apply online please use the 'apply' function, alternatively you may contact Melissa at melissa.low(at)randstad.com.sg

(EA: 94C3609/ R1658081)









skills

helpdesk, service desk, help desk, servicedesk, technical support, it support

qualification

Min 3 years experience in Technical Support
Familiar with Windows 7, MAC OS client operating systems and associated hardware
Familiar with basic network troubleshooting, Active Directory, Office365

educational requirements

Associate Degree/Diploma