ux researcher in singapore

job type
S$ 48,000 per year
apply now

job details

job category
information technology
job type
S$ 48,000 per year
reference number
apply now

job description

about the company

Our client is a global banking and financial services company, employing talents in over 65 countries. The business succeeds on the speed of its innovations and there are opportunities of career progression for the right individual.

The UX researcher will be working as part of a user research and usability testing team, and will be focusing on retail banking projects. The ideal candidate should be a passionate and persistent problem solver, who are comfortable managing various internal and external stakeholders.

about the job

  • Identify research needs, lead research projects, and use research to inform product strategy and vision
  • Inform and participate in product decisions from definition to launch, working at both a strategic and tactical level
  • Conduct practical and impactful research across the product cycle, from formative to evaluative and everywhere in between
  • Bring insights about users by a variety of methods whether it be surveys, interviews, usability testing, card sorting, customer journey mapping, diary studies, ethnographic observation, or a new method you invent
  • Bring customer insights to life through data and exceptional storytelling and share findings with designers, product managers, content writers, and our in-house brokers, creating a smarter, more informed and more empathetic team
  • Champion our customers and put them at the centre of everything we do by leading outreach to the whole company by teaching, telling stories and creating experiences
  • Build innovation capabilities throughout the organization, especially how to obsess about customers and use insights effectively.

skills & experience required

  • Minimum 2 years of experience in conducting user research and usability testing
  • Strong communicator with ability to build rapport with users, and manage tough conversations with internal and external stakeholders
  • Strong passion for problem solving, and finding out what makes people behave the way they do
  • Able to champion research findings to major stakeholders
  • Experienced with qualitative and quantitative data collection and analysis
  • Comfortable in projects involving cross-functional teams
  • Experienced with cross-cultural products and international research

If you are an experience UX researcher and is currently seeking to be involved in a global level project in the banking & financial services sector, this is the opportunity for you.

To apply online, please click on the appropriate link. Alternatively please contact Nyx Han at 6517 1620 to discuss more on the opportunity.

EA (94C3609/R1218227)


User research, usability testing, ethnographic research, card sorting, focus group