Company: BTJob Title: Retention and Loyalty Agent, BTLocation: Belfast Salary: Competitive REF: J11340:NI:RLASector: TelecomsBT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, they take pride in everything they do. They're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. Guided by their core values of Personal, Simple and Brilliant, their goal is to help customers, communities and businesses overcome barriers and release their potential.Your role as a Retention and Loyalty Agent will be one responsible for providing customer support, where you’ll be targeted on the acquisition, up-sell and retention of UK SME customers. Successful candidates will initially carry a revenue target that is based on the management of a specific campaign. The role is designed as an entry-level role, where you drive business growth by establishing and maintaining contracts, before moving into a more senior role down the line.Retention and Loyalty Agent Package: Competitive basic salaryWorld-class training and development opportunities25 days’ annual leave (not including bank holidays)Discounted broadband, mobile and TV packagesShare option and pension scheme programmesAutomatic enrolment into our ‘Sales as Profession’ communityFlexible benefits to fit around youRetention and Loyalty Agent Role:Be responsible for your own performance and development plans in order to meet the targets within your specific campaign, and in accordance with business requirementsInitiate sales opportunities via inbound and outbound calls, using effective questioning techniques to understand the customer’s business needs, and using a strong understanding of BT’s products and services to effectively retain and acquire customersMaintain strong relationships with customers, ensuring their needs and requirements are being appropriately met at all timesIdentify quickly and accurately when a customer enquiry is not relevant to your role, and ensure that a professional and timely transfer of the opportunity takes placeEnsure accuracy with order entry and data entry onto the appropriate company systemsBe proficient and compliant in the use of all the relevant systems, PC, telephony and standard BT office automation systems, in order to maximise customer satisfactionRetention and Loyalty Agent Requirements:6+ months’ experience working in a sales rolePossess exceptional communication and interpersonal skillsAmbitious and target drivenSelf-motivated, with a strong desire to succeedHighly organised, with excellent time management skillsProficient in the Microsoft Office Suite and OutlookPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.