job summary:Seeking an experienced technology operations engineer who will provide second level support and problem management as part of the Critical Infrastructure Monitoring Team. Candidates should have in-depth, hands-on experience supporting and maintaining applications in an enterprise environment across both traditional on premise and cloud environments. They should be familiar with scripting, i.e. PowerShell, Python - not just running manual commands off a KB - and able to run, maintain, and write basic scripts. Any experience maintaining Enterprise System Monitoring (eg Spectrum, SiteScope, Prometheus, Xray, AppDynamics) and Development CI/CD (GitLab, Atlassian) suites is a plus.This is not a low-level position. Successful candidates will need a deep understanding and technical expertise to apply in a hands-on environment. Engineers that only want to do projects and/or design and architect solutions will not be happy with this role location: WESTPORT, Connecticutjob type: Contractwork hours: 8am to 5pmeducation: Bachelors responsibilities:- The position is for an operational (run) group with sustained engineering and dev integration responsibilities. You will respond to incidents and handle support requests for a variety of technologies related to our Monitoring service. - As a queue owner, you will be responsible for the general health of the queue (resolving tickets, identifying trends, finding the technical cause of problems) as well as recommending process/ system changes to eliminate incoming workload, optimizing team process, and escalating where appropriate. - You will also have project responsibilities (i.e. executing some of the improvements identified by them or others on the team) and will own small projects within your respective area. - The position is for a primary day shift (8-10 hours per day). Participation in a team 24x7 weekly rotation is part of the role. More extended off-shift time may be needed but these would be planned and associated with project work where maintenance windows need to be observed. qualifications:Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors skills: LinuxEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.