Job opening - Technical Dealer Support in Oostakker | Randstad

summary

oostakker, oost-vlaanderen
permanent
40 uren per week

job category
industry

job details

Technical & Connected Services Support (T&CSS) is the first line support department for ot he markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, they ensure that their customers are offered a premium service and are helped in time. Using the latest technologies, they guarantee the improvement of internal processes and stay up-to-date with the service deliveries. They nurture intrapreneurship and personal development, offering plenty opportunities to grow within the organization. ...

Your tasks:
- You work in a team finding technical and diagnostic solutions for internal and external customers.
- Your main activity is to assist dealers in your language area.
- You re in contact with different stakeholders like dealers, designers and product engineers.
- You will work with different applications and have access to technical documentation in order to provide solutions.
- You handle the information from the international markets in such manner that repeated questions and problems from customers can be avoided and quality can be improved.

show more

Technical & Connected Services Support (T&CSS) is the first line support department for ot he markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, they ensure that their customers are offered a premium service and are helped in time. Using the latest technologies, they guarantee the improvement of internal processes and stay up-to-date with the service deliveries. They nurture intrapreneurship and personal development, offering plenty opportunities to grow within the organization.

Your tasks:
- You work in a team finding technical and diagnostic solutions for internal and external customers.
- Your main activity is to assist dealers in your language area.
- You re in contact with different stakeholders like dealers, designers and product engineers.
- You will work with different applications and have access to technical documentation in order to provide solutions.
- You handle the information from the international markets in such manner that repeated questions and problems from customers can be avoided and quality can be improved.

experience
<1 jaar
skills
- project
- Technische plannen lezen
- Contact leveranciers
- Werken aan automatiseringsproces
- Opsporen van storingen
- Klachtenbehandeling verzorgen
qualifications
You have a technical background (automotive engineering,..) or by experience and interest you have built up a broad technical knowledge
You have an analytic approach, problem solving mindset and are able to interpret technical documentation.
You have the ability to understand how software applications work and have the capability to connect the dots when needed
You have good collaboration, communication and facilitation skills
You have a natural feel for continuous learning and personal involvement
You are fluent in English and in one of the following languages: Italian, French, Spanish, German, Russian
You are willing to work in a shift system

Do you recognize yourself in this description? Don't hesitate and send us immediately your cv en motivation to gent_613@randstad.be!!
education
- Professionele bachelor
- Master

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