社名
社名非公開
職種
運用、保守、監視、テクニカルサポート
業務内容
...
Responsibilities:· Troubleshoot, resolve and document customer reported network issues via phone and/or e-mail and TAC engineers.· Provide configuration recommendation and assistance in customer service deployment.· Recreate reported issues in lab with customer’s configuration and topology.· Work with sustaining engineering teams to deeply investigate and resolve software and hardware defects.· Create bug analysis to request the engineering teams to solve the issues and get solutions. (as an escalation engineer)· Perform patch qualification related tasks.· Perform code trace analysis with the engineering teams to find solutions. (as an escalation engineer)· Analyze data traces using protocol analyzers to identify anomalies and find solutions.· Ensure customer’s reported issues are resolved to the client's satisfaction in a timely manner.
求められる経験
Qualifications:
· Typically requires a minimum of 5 - 10 years of relevant experience.
· Excellent verbal and written communication in Japanese and English and organization skills.
· BS/MS in a computer related field or equivalent work experience.
· Any of the advanced networking certifications is preferred (CCIE, CCNP, JNCIE, ISACA or JNCIP).
· Extensive knowledge and experience troubleshooting Layer-2/3 protocols for example, VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, ARP, RIP, NAT, and Layer-4 protocols (TCP, UDP)
· Thorough understanding of DDoS attack mechanics and mitigation strategies.
· Basic competence in scripting, programming, or test methodologies.
· Very good understanding of all the company products, and SME-level understanding of at least three of them.
· Able to troubleshoot very complex problems involving multiple the company products.
· Demonstrate strong analytical, troubleshooting and problem solving skills.
· Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
· Experience providing support to direct customers, resellers, and field personnel in resolving product related issues.
· Contribute to technical documentation/knowledge base for internal and/or external use.
保険
健康保険,厚生年金保険,労災保険
待遇・福利厚生
-
休日休暇
日曜日,土曜日,祝日
-
給与
年収500 ~ 900万円
賞与
-
show more
社名
社名非公開
職種
運用、保守、監視、テクニカルサポート
業務内容
Responsibilities:· Troubleshoot, resolve and document customer reported network issues via phone and/or e-mail and TAC engineers.· Provide configuration recommendation and assistance in customer service deployment.· Recreate reported issues in lab with customer’s configuration and topology.· Work with sustaining engineering teams to deeply investigate and resolve software and hardware defects.· Create bug analysis to request the engineering teams to solve the issues and get solutions. (as an escalation engineer)· Perform patch qualification related tasks.· Perform code trace analysis with the engineering teams to find solutions. (as an escalation engineer)· Analyze data traces using protocol analyzers to identify anomalies and find solutions.· Ensure customer’s reported issues are resolved to the client's satisfaction in a timely manner.
求められる経験
Qualifications:
· Typically requires a minimum of 5 - 10 years of relevant experience.
· Excellent verbal and written communication in Japanese and English and organization skills.
...
· BS/MS in a computer related field or equivalent work experience.
· Any of the advanced networking certifications is preferred (CCIE, CCNP, JNCIE, ISACA or JNCIP).
· Extensive knowledge and experience troubleshooting Layer-2/3 protocols for example, VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, ARP, RIP, NAT, and Layer-4 protocols (TCP, UDP)
· Thorough understanding of DDoS attack mechanics and mitigation strategies.
· Basic competence in scripting, programming, or test methodologies.
· Very good understanding of all the company products, and SME-level understanding of at least three of them.
· Able to troubleshoot very complex problems involving multiple the company products.
· Demonstrate strong analytical, troubleshooting and problem solving skills.
· Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
· Experience providing support to direct customers, resellers, and field personnel in resolving product related issues.
· Contribute to technical documentation/knowledge base for internal and/or external use.
保険
健康保険,厚生年金保険,労災保険
待遇・福利厚生
-
休日休暇
日曜日,土曜日,祝日
-
給与
年収500 ~ 900万円
賞与
-
show more