job summary:Our client in the greater Austin area is seeking an entry-level to experienced level to support client technical support. Responsible for learning customer relations, technical and operational support of company clientele. This will involve aspects of tech support but primarily focused on working with end-users for a special project related to migration from one platform to another. location: AUSTIN, Texasjob type: Contractsalary: $15 - 18 per hourwork hours: 8am to 4pmeducation: Associates responsibilities:Responsible for learning client relations, technical or operational aspects of products to service client base.Troubleshoots failed jobs with a goal of one-touch resolutionHandles inbound or places outbound calls to solve problemsAnswers inquiries from clients promptly and accurately, researching and escalating to other teams if needed. Observes and assists to gain working knowledge of product, department procedure, and customer knowledge. Initiates and submits any critical client needs, program bugs, special program requests, and product change requests to management for review. Modifies documents and coordinates implementation of appropriate customer support procedures. Maintains and provides support for other staff functions on special projects as needed. Maintains/gains knowledge. Completes personal and departmental assigned goals.Performs other related duties as assigned. Requirements:A.S in Information Technology is a plus but not required. 1-3 years of experience in technical support.Automotive Industry knowledge or experience is a plus. qualifications:Experience level: Entry LevelMinimum 1 year of experienceEducation: Associates skills: Technical Support (1 year of experience is required)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.