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21 jobs found for warehousing distribution

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    • istanbul, istanbul (asia)
    • permanent
    Uluslararası lojistik alanında faaliyet gösteren ve hızla büyüyen iş ortağımız için Uluslararası Lojistik Operasyon Müdür Yardımcısı arayışımız bulunmaktadır.Amerika içinde malların teslimi için depo ile irtibata geçmek, depo giriş ve çıkışlarını organize etmek, stok seviyelerini kontrol etmekÇin dışında yeni bir ülkeden çıkış olduğunda uluslararası acentaları (Hindistan, Vietnam, Tayvan, Dubai, vs.) bulmak, fiyatları karşılaştırmak, uygun fiyatlı olanı seçip yükü organize etmekYük organizasyonu için acentalarla rezervasyonları yapmak (konteyner, hava kargo vs), acentalar ve tedarikçiler arasında köprü görevi yapmakAmerika içinde malların teslimi ve takibi için UPS, Fedex, Amazon gibi şirketlerle kontakt kurup rezervasyonları yapmakAlınan tedarikçi fiyatları ile sistem içerisinde teklif oluşturmak, dijital sistemine girmek Amerika gümrükçü ile irtibata geçip, vergi oranlarını alıp sisteme kaydetmekAmerika gümrüğü ile irtibatta kalıp, tüm yüklemelerin gümrük işlemlerini takip etmek, evraklarını organize etmek
    Uluslararası lojistik alanında faaliyet gösteren ve hızla büyüyen iş ortağımız için Uluslararası Lojistik Operasyon Müdür Yardımcısı arayışımız bulunmaktadır.Amerika içinde malların teslimi için depo ile irtibata geçmek, depo giriş ve çıkışlarını organize etmek, stok seviyelerini kontrol etmekÇin dışında yeni bir ülkeden çıkış olduğunda uluslararası acentaları (Hindistan, Vietnam, Tayvan, Dubai, vs.) bulmak, fiyatları karşılaştırmak, uygun fiyatlı olanı seçip yükü organize etmekYük organizasyonu için acentalarla rezervasyonları yapmak (konteyner, hava kargo vs), acentalar ve tedarikçiler arasında köprü görevi yapmakAmerika içinde malların teslimi ve takibi için UPS, Fedex, Amazon gibi şirketlerle kontakt kurup rezervasyonları yapmakAlınan tedarikçi fiyatları ile sistem içerisinde teklif oluşturmak, dijital sistemine girmek Amerika gümrükçü ile irtibata geçip, vergi oranlarını alıp sisteme kaydetmekAmerika gümrüğü ile irtibatta kalıp, tüm yüklemelerin gümrük işlemlerini takip etmek, evraklarını organize etmek
    • yeşilköy, istanbul (europe)
    • permanent
    We are looking for a Quote Order Management Specialist for our global business partner, located in Ankara.Responsible for efficient handling of customers enquiries and reply to customers within the same day.Responsible for creating quotations for Pumps/Parts/Spares.All technical price working with global teams for the pricing/delivery time of parts to customers.Responsible for the order creation in SAP and expediting feedback to customer.Responsible for invoicing paperwork as required.Co-ordinate with Key/Site account management team to gain updates, confirmations, liaise issues and proactively drive excellent customer experience.Actively participate in weekly team meetings and updates on Request For Quotations / Quotes and order book.Co-ordinate meeting with Supplying Locations / Logistic teams for quote to delivery process.Proactive analysis on gap analysis for order completion.Focus towards On-time deliveries to customers.
    We are looking for a Quote Order Management Specialist for our global business partner, located in Ankara.Responsible for efficient handling of customers enquiries and reply to customers within the same day.Responsible for creating quotations for Pumps/Parts/Spares.All technical price working with global teams for the pricing/delivery time of parts to customers.Responsible for the order creation in SAP and expediting feedback to customer.Responsible for invoicing paperwork as required.Co-ordinate with Key/Site account management team to gain updates, confirmations, liaise issues and proactively drive excellent customer experience.Actively participate in weekly team meetings and updates on Request For Quotations / Quotes and order book.Co-ordinate meeting with Supplying Locations / Logistic teams for quote to delivery process.Proactive analysis on gap analysis for order completion.Focus towards On-time deliveries to customers.
    • i̇stanbul, levent
    • permanent
    We are looking for a manager who is passionate about supply chain, logistics, ecommerce and startups to be Operational Excellence Manager in our client's Istanbul office. In this role your responsibility is to design, manage, the setup for these five areas supply chain, e-storage, e-fulfillment, customer service and operational integration for our client’s brand portfolio in multiple countries.Conduct operational due diligence of potential e-commerce brands to be acquired. (complexity, costs, etc.)Lead and constantly optimize the operational integration of the newly acquired brand to our operational setup with the target to avoid any interruption of sales and decrease of customer experience.Build and execute processes to improve efficiency, productivity and service levels and ensuring operational excellence (higher fulfilment rate, within TAT fulfilment, low return rate, etc.) with optimized costs.Communicate and collaborate with other team members and manage certain projects which are cross functional with other departments outside of fulfillment organization.Proactively identify and solve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.Establishing an operations control reporting and dashboard to provide real-time trends and insights.Setting up and managing SOPs and SLAs with external partners designed for selling on online marketplaces, own websites and social commerce.Developing cost predictive models and reducing the delta between projected and actual costs.Determine, track and drive most important cost KPIs to achieve company’s objective of performance and cost. Identifying improvement opportunities with an objective to reduce cost per unit and leading projects to completion.Collaborate with the central team, tech and partners to select and develop a strong central WMS and OMS system with multi-country, marketplace, warehouse, courier and ERP integration setup.
    We are looking for a manager who is passionate about supply chain, logistics, ecommerce and startups to be Operational Excellence Manager in our client's Istanbul office. In this role your responsibility is to design, manage, the setup for these five areas supply chain, e-storage, e-fulfillment, customer service and operational integration for our client’s brand portfolio in multiple countries.Conduct operational due diligence of potential e-commerce brands to be acquired. (complexity, costs, etc.)Lead and constantly optimize the operational integration of the newly acquired brand to our operational setup with the target to avoid any interruption of sales and decrease of customer experience.Build and execute processes to improve efficiency, productivity and service levels and ensuring operational excellence (higher fulfilment rate, within TAT fulfilment, low return rate, etc.) with optimized costs.Communicate and collaborate with other team members and manage certain projects which are cross functional with other departments outside of fulfillment organization.Proactively identify and solve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.Establishing an operations control reporting and dashboard to provide real-time trends and insights.Setting up and managing SOPs and SLAs with external partners designed for selling on online marketplaces, own websites and social commerce.Developing cost predictive models and reducing the delta between projected and actual costs.Determine, track and drive most important cost KPIs to achieve company’s objective of performance and cost. Identifying improvement opportunities with an objective to reduce cost per unit and leading projects to completion.Collaborate with the central team, tech and partners to select and develop a strong central WMS and OMS system with multi-country, marketplace, warehouse, courier and ERP integration setup.
    • i̇stanbul, levent
    • permanent
    We are looking for a Supply Chain Manager who is passionate about supply chain, logistics, ecommerce and startups to be in our client's Istanbul office. In this role your responsibility is to design, manage, the setup for these five areas supply chain, e-storage, e-fulfillment, customer service and operational integration for our client’s brand portfolio in multiple countries.Establishing supply chain logistics for acquired e-commerce brands by identifying, selecting and managing a network of logistics partners.Following up with the Freight Forwarders, couriers and shipping lines for freight quotations and price lists for inbound and outbound shipments.Following up with the transporter(s) to ensure on time complete delivery of cleared shipments.Having complete knowledge to prepare all imports, building a supply chain playbook incorporating requirements with respect to product registration, shipping documentation, custom clearance specific needs.Regulatory management to gathering, evaluating, organizing, managing and collating information in a variety of formats; plan, undertake and oversee product trials and regulatory inspections; maintain familiarity with company product ranges; keep up to date with changes in regulatory legislation and guidelines; outline requirements for labelling, storage and packaging; liaise and negotiate with regulatory authorities; provide advice about regulations to manufacturers.Supporting the sourcing and brand management teams with timely execution of sourcing replenishment plans.Communicating and collaborating with other team members and manage shipments and cross functional projects.Setting up and managing SOPs and SLAs with external partners; setup performance reporting.Identifying improvement opportunities with an objective to reduce cost per unit and leading projects to completion.
    We are looking for a Supply Chain Manager who is passionate about supply chain, logistics, ecommerce and startups to be in our client's Istanbul office. In this role your responsibility is to design, manage, the setup for these five areas supply chain, e-storage, e-fulfillment, customer service and operational integration for our client’s brand portfolio in multiple countries.Establishing supply chain logistics for acquired e-commerce brands by identifying, selecting and managing a network of logistics partners.Following up with the Freight Forwarders, couriers and shipping lines for freight quotations and price lists for inbound and outbound shipments.Following up with the transporter(s) to ensure on time complete delivery of cleared shipments.Having complete knowledge to prepare all imports, building a supply chain playbook incorporating requirements with respect to product registration, shipping documentation, custom clearance specific needs.Regulatory management to gathering, evaluating, organizing, managing and collating information in a variety of formats; plan, undertake and oversee product trials and regulatory inspections; maintain familiarity with company product ranges; keep up to date with changes in regulatory legislation and guidelines; outline requirements for labelling, storage and packaging; liaise and negotiate with regulatory authorities; provide advice about regulations to manufacturers.Supporting the sourcing and brand management teams with timely execution of sourcing replenishment plans.Communicating and collaborating with other team members and manage shipments and cross functional projects.Setting up and managing SOPs and SLAs with external partners; setup performance reporting.Identifying improvement opportunities with an objective to reduce cost per unit and leading projects to completion.
    • kocaeli, kocaeli
    • permanent
    We are looking for a Planning Assistant Specialist in Operations Controlling for our global business partner which is operating in the Maritime Business and Administration or Logistics.Reporting to Team Leader, the responsibilities of Planning Assistant Specialist in Operations Controlling will be as follows:Effectively provide planning support to local operations in different countries,Prepare vessel loading and discharging stowage plans by using TOS (Terminal Operation System) (Navis) while ensuring that all customer requests meet the demands,Plan all yard activities including interfacility transfers and CFS (Container Freight Services) service orders,Prepare and improve yard strategies in line and aligned with the general and daily needs of local operations,Monitor the key performance indicators of the terminals to ensure that targets are achieved and operational flows are being followed efficiently,Monitor and dispatch the equipment in terminal and maximize equipment utilization while ensuring all operational flows are followed,Ensure that all containers moved within the yard are properly planned stacked in the assigned position to achieve the desire yard pattern,Allocate the correct number of equipment to reach productivity and efficiency targets,Ensure that all equipment is available in the right location at the yard,Continuous equipment monitoring with focus upon operational productivity,Dispatch and control the work orders, sequences and queues for container handling equipment (Quayside, Horizontal transport, Yard, Truck, Rail, Empty Yard),Exception handling in direct interaction with team on terminal and other operational controllers,Communicate with operational personnel / operators of handling equipment for management of work orders and exception resolution.
    We are looking for a Planning Assistant Specialist in Operations Controlling for our global business partner which is operating in the Maritime Business and Administration or Logistics.Reporting to Team Leader, the responsibilities of Planning Assistant Specialist in Operations Controlling will be as follows:Effectively provide planning support to local operations in different countries,Prepare vessel loading and discharging stowage plans by using TOS (Terminal Operation System) (Navis) while ensuring that all customer requests meet the demands,Plan all yard activities including interfacility transfers and CFS (Container Freight Services) service orders,Prepare and improve yard strategies in line and aligned with the general and daily needs of local operations,Monitor the key performance indicators of the terminals to ensure that targets are achieved and operational flows are being followed efficiently,Monitor and dispatch the equipment in terminal and maximize equipment utilization while ensuring all operational flows are followed,Ensure that all containers moved within the yard are properly planned stacked in the assigned position to achieve the desire yard pattern,Allocate the correct number of equipment to reach productivity and efficiency targets,Ensure that all equipment is available in the right location at the yard,Continuous equipment monitoring with focus upon operational productivity,Dispatch and control the work orders, sequences and queues for container handling equipment (Quayside, Horizontal transport, Yard, Truck, Rail, Empty Yard),Exception handling in direct interaction with team on terminal and other operational controllers,Communicate with operational personnel / operators of handling equipment for management of work orders and exception resolution.
    • kocaeli, kocaeli
    • permanent
    We are looking for a Customer Service Representative for our global business partner which is operating in the Maritime Business and Administration or Logistics.Create a positive first impression with customers by providing professional, efficient, and customer focused service through phone and e-mail in timely and accurate manner.Serve as liaison between operation, management and customer to improve customer and business productivity in line with the Global Logistics Center’s goals.Analyze customer complaints and provide appropriate corrective actions in a timely manner.Prepare documentation and reports on routine customer correspondence for future reference purpose.Communicate customer feedback to Operation, Planning, and Business Development departments in order to develop processes for better serving customers.Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.
    We are looking for a Customer Service Representative for our global business partner which is operating in the Maritime Business and Administration or Logistics.Create a positive first impression with customers by providing professional, efficient, and customer focused service through phone and e-mail in timely and accurate manner.Serve as liaison between operation, management and customer to improve customer and business productivity in line with the Global Logistics Center’s goals.Analyze customer complaints and provide appropriate corrective actions in a timely manner.Prepare documentation and reports on routine customer correspondence for future reference purpose.Communicate customer feedback to Operation, Planning, and Business Development departments in order to develop processes for better serving customers.Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.
    • kocaeli, kocaeli
    • permanent
    We are looking for a Reporting Assistant Specialist for our global business partner which is operating in the Maritime Business and Administration or Logistics.Create a positive first impression with customers by providing professional, efficient, and customer focused service through phone and e-mail in timely and accurate manner.Serve as liaison between operation, management and customer to improve customer and business productivity in line with the Global Logistics Center’s goals.Analyze customer complaints and provide appropriate corrective actions in a timely manner.Prepare documentation and reports on routine customer correspondence for future reference purpose.Communicate customer feedback to Operation, Planning, and Business Development departments in order to develop processes for better serving customers.Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.
    We are looking for a Reporting Assistant Specialist for our global business partner which is operating in the Maritime Business and Administration or Logistics.Create a positive first impression with customers by providing professional, efficient, and customer focused service through phone and e-mail in timely and accurate manner.Serve as liaison between operation, management and customer to improve customer and business productivity in line with the Global Logistics Center’s goals.Analyze customer complaints and provide appropriate corrective actions in a timely manner.Prepare documentation and reports on routine customer correspondence for future reference purpose.Communicate customer feedback to Operation, Planning, and Business Development departments in order to develop processes for better serving customers.Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.
    • kocaeli, kocaeli
    • permanent
    We are looking for a Reporting Assistant Specialist for our global business partner which is operating in the Maritime Business and Administration or Logistics.Create a positive first impression with customers by providing professional, efficient, and customer focused service through phone and e-mail in timely and accurate manner.Serve as liaison between operation, management and customer to improve customer and business productivity in line with the Global Logistics Center’s goals.Analyze customer complaints and provide appropriate corrective actions in a timely manner.Prepare documentation and reports on routine customer correspondence for future reference purpose.Communicate customer feedback to Operation, Planning, and Business Development departments in order to develop processes for better serving customers.Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.
    We are looking for a Reporting Assistant Specialist for our global business partner which is operating in the Maritime Business and Administration or Logistics.Create a positive first impression with customers by providing professional, efficient, and customer focused service through phone and e-mail in timely and accurate manner.Serve as liaison between operation, management and customer to improve customer and business productivity in line with the Global Logistics Center’s goals.Analyze customer complaints and provide appropriate corrective actions in a timely manner.Prepare documentation and reports on routine customer correspondence for future reference purpose.Communicate customer feedback to Operation, Planning, and Business Development departments in order to develop processes for better serving customers.Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.
    • kocaeli, kocaeli
    • permanent
    We are looking for a Planning Assistant Specialist in Operations Controlling for our global business partner which is operating in the Maritime Business and Administration or Logistics.Reporting to Team Leader, the responsibilities of Planning Assistant Specialist in Operations Controlling will be as follows:Effectively provide planning support to local operations in different countries,Prepare vessel loading and discharging stowage plans by using TOS (Terminal Operation System) (Navis) while ensuring that all customer requests meet the demands,Plan all yard activities including interfacility transfers and CFS (Container Freight Services) service orders,Prepare and improve yard strategies in line and aligned with the general and daily needs of local operations,Monitor the key performance indicators of the terminals to ensure that targets are achieved and operational flows are being followed efficiently,Monitor and dispatch the equipment in terminal and maximize equipment utilization while ensuring all operational flows are followed,Ensure that all containers moved within the yard are properly planned stacked in the assigned position to achieve the desire yard pattern,Allocate the correct number of equipment to reach productivity and efficiency targets,Ensure that all equipment is available in the right location at the yard,Continuous equipment monitoring with focus upon operational productivity,Dispatch and control the work orders, sequences and queues for container handling equipment (Quayside, Horizontal transport, Yard, Truck, Rail, Empty Yard),Exception handling in direct interaction with team on terminal and other operational controllers,Communicate with operational personnel / operators of handling equipment for management of work orders and exception resolution.
    We are looking for a Planning Assistant Specialist in Operations Controlling for our global business partner which is operating in the Maritime Business and Administration or Logistics.Reporting to Team Leader, the responsibilities of Planning Assistant Specialist in Operations Controlling will be as follows:Effectively provide planning support to local operations in different countries,Prepare vessel loading and discharging stowage plans by using TOS (Terminal Operation System) (Navis) while ensuring that all customer requests meet the demands,Plan all yard activities including interfacility transfers and CFS (Container Freight Services) service orders,Prepare and improve yard strategies in line and aligned with the general and daily needs of local operations,Monitor the key performance indicators of the terminals to ensure that targets are achieved and operational flows are being followed efficiently,Monitor and dispatch the equipment in terminal and maximize equipment utilization while ensuring all operational flows are followed,Ensure that all containers moved within the yard are properly planned stacked in the assigned position to achieve the desire yard pattern,Allocate the correct number of equipment to reach productivity and efficiency targets,Ensure that all equipment is available in the right location at the yard,Continuous equipment monitoring with focus upon operational productivity,Dispatch and control the work orders, sequences and queues for container handling equipment (Quayside, Horizontal transport, Yard, Truck, Rail, Empty Yard),Exception handling in direct interaction with team on terminal and other operational controllers,Communicate with operational personnel / operators of handling equipment for management of work orders and exception resolution.
    • kocaeli, kocaeli
    • permanent
    We are looking for a Planning Assistant Specialist in Operations Controlling for our global business partner which is operating in the Maritime Business and Administration or Logistics.Reporting to Team Leader, the responsibilities of Planning Assistant Specialist in Operations Controlling will be as follows: Effectively provide planning support to local operations in different countries. Prepare vessel loading and discharging stowage plans by using TOS (Terminal Operation System) (Navis) while ensuring that all customer requests meet the demands. Plan all yard activities including interfacility transfers and CFS (Container Freight Services) service orders. Prepare and improve yard strategies in line and aligned with the general and daily needs of local operations. Monitor the key performance indicators of the terminals to ensure that targets are achieved and operational flows are being followed efficiently. Monitor and dispatch the equipment in terminal and maximize equipment utilization while ensuring all operational flows are followed. Ensure that all containers moved within the yard are properly planned stacked in the assigned position to achieve the desire yard pattern. Allocate the correct number of equipment to reach productivity and efficiency targets. Ensure that all equipment is available in the right location at the yard. Continuous equipment monitoring with focus upon operational productivity. Dispatch and control the work orders, sequences and queues for container handling equipment (Quayside, Horizontal transport, Yard, Truck, Rail, Empty Yard). Exception handling in direct interaction with team on terminal and other operational controllers. Communicate with operational personnel / operators of handling equipment for management of work orders and exception resolution.
    We are looking for a Planning Assistant Specialist in Operations Controlling for our global business partner which is operating in the Maritime Business and Administration or Logistics.Reporting to Team Leader, the responsibilities of Planning Assistant Specialist in Operations Controlling will be as follows: Effectively provide planning support to local operations in different countries. Prepare vessel loading and discharging stowage plans by using TOS (Terminal Operation System) (Navis) while ensuring that all customer requests meet the demands. Plan all yard activities including interfacility transfers and CFS (Container Freight Services) service orders. Prepare and improve yard strategies in line and aligned with the general and daily needs of local operations. Monitor the key performance indicators of the terminals to ensure that targets are achieved and operational flows are being followed efficiently. Monitor and dispatch the equipment in terminal and maximize equipment utilization while ensuring all operational flows are followed. Ensure that all containers moved within the yard are properly planned stacked in the assigned position to achieve the desire yard pattern. Allocate the correct number of equipment to reach productivity and efficiency targets. Ensure that all equipment is available in the right location at the yard. Continuous equipment monitoring with focus upon operational productivity. Dispatch and control the work orders, sequences and queues for container handling equipment (Quayside, Horizontal transport, Yard, Truck, Rail, Empty Yard). Exception handling in direct interaction with team on terminal and other operational controllers. Communicate with operational personnel / operators of handling equipment for management of work orders and exception resolution.
    • sancaktepe, i̇stanbul, istanbul (asia)
    • permanent
    We are looking for a Logistics Operations Specialist (Temporary 9 Months) for our global business partner that Health Medical sector in İstanbul.Track and schedule shipments from pick up to delivery according to customer requirements and proactively alert customers in advance of possible delays while working to resolve issues - Direct sales level.Take responsibility for your own engagement and also assist in driving engagement in the department. This will include taking an active role in the Q12 impact planning.Ensure safety of the team by creating a safe working environment by complying to regulations and collaborating with RAQA and the health, safety and facilities department. Verify all freight/customs invoices and following UTS submissions.Manage all customs processes, procedures, clearances, tariff determinations, permits, corrections, refunds and queries for shipments. This includes overseeing the relevant document preparation and submissions to the relevant regulatory departments. At times it will be required to engage and facilitate the process with other departments to fulfil these requirements.Manage and build relationship with service providers.Monitor service providers. Implement service level agreements and KPI to track performance.Oversee deviations on damages, short expiry, discrepancies and ensure the appropriate action is taken to resolve.Collaborate with the operations team on kit replenishment, long term consignment and order allocations.Ensure inventory is picked accurately, sufficiently packed and correctly distributed to customers, stakeholders and branches.Support the customer logistics strategy for the company market in their area of responsibility. This will require an operational review of all processes, procedures, and resources to meet the performance objectives of the team.Control and coordinate transportation goods to customers and provide accurate data to Finance. (Stock in transit)Support a motivated, highly skilled and competent logistics team.Support warehouse team and participate in small meeting for day to day activities.Coordination of collecting requested documents by auditors and other 3rd parties.Creating cycle count plan with WHS team and finalizing all targets on time.Coordinating back to back sales and replenishment shipments with customer service.Creating daily reports for Warehouse Kits.Arrange cost effective and time beneficial freight forwarding and courier shipments of purchase or sales orders. (Customer, Supplier, Import, Export)Ensure shipments are managed according to applicable regulations and laws, quality and regulatory standards based on product type.(Temperature controlled, Hazardous, Substance controlled)Manage capacity and find solutions to optimize shelf space.Collaborate with the operations team on kit replenishment, and allocations.Monitor the local distribution and provide communication and updates to business.Ensure system accuracy, processing and updates at all times.Manage, account for and create action plans for all inventory and excess stock in the area ensuring that the inventory will be utilized.All records and documents should be stored and readily available at all times.Continuously conduct root cause analysis and investigate opportunities for continuous improvement.Order , replenishment and outbound inventory allocations should be in accordance to FEFO/FIFO principles and needs monitoring.Manage inventory shrink and the DAR process in conjunction with the other operations departments and finance.Ensure the entire warehouse operation and team is compliant to SOX, FCPA, Financial, Quality and regulatory, legal, HR and compliance policies and procedures.
    We are looking for a Logistics Operations Specialist (Temporary 9 Months) for our global business partner that Health Medical sector in İstanbul.Track and schedule shipments from pick up to delivery according to customer requirements and proactively alert customers in advance of possible delays while working to resolve issues - Direct sales level.Take responsibility for your own engagement and also assist in driving engagement in the department. This will include taking an active role in the Q12 impact planning.Ensure safety of the team by creating a safe working environment by complying to regulations and collaborating with RAQA and the health, safety and facilities department. Verify all freight/customs invoices and following UTS submissions.Manage all customs processes, procedures, clearances, tariff determinations, permits, corrections, refunds and queries for shipments. This includes overseeing the relevant document preparation and submissions to the relevant regulatory departments. At times it will be required to engage and facilitate the process with other departments to fulfil these requirements.Manage and build relationship with service providers.Monitor service providers. Implement service level agreements and KPI to track performance.Oversee deviations on damages, short expiry, discrepancies and ensure the appropriate action is taken to resolve.Collaborate with the operations team on kit replenishment, long term consignment and order allocations.Ensure inventory is picked accurately, sufficiently packed and correctly distributed to customers, stakeholders and branches.Support the customer logistics strategy for the company market in their area of responsibility. This will require an operational review of all processes, procedures, and resources to meet the performance objectives of the team.Control and coordinate transportation goods to customers and provide accurate data to Finance. (Stock in transit)Support a motivated, highly skilled and competent logistics team.Support warehouse team and participate in small meeting for day to day activities.Coordination of collecting requested documents by auditors and other 3rd parties.Creating cycle count plan with WHS team and finalizing all targets on time.Coordinating back to back sales and replenishment shipments with customer service.Creating daily reports for Warehouse Kits.Arrange cost effective and time beneficial freight forwarding and courier shipments of purchase or sales orders. (Customer, Supplier, Import, Export)Ensure shipments are managed according to applicable regulations and laws, quality and regulatory standards based on product type.(Temperature controlled, Hazardous, Substance controlled)Manage capacity and find solutions to optimize shelf space.Collaborate with the operations team on kit replenishment, and allocations.Monitor the local distribution and provide communication and updates to business.Ensure system accuracy, processing and updates at all times.Manage, account for and create action plans for all inventory and excess stock in the area ensuring that the inventory will be utilized.All records and documents should be stored and readily available at all times.Continuously conduct root cause analysis and investigate opportunities for continuous improvement.Order , replenishment and outbound inventory allocations should be in accordance to FEFO/FIFO principles and needs monitoring.Manage inventory shrink and the DAR process in conjunction with the other operations departments and finance.Ensure the entire warehouse operation and team is compliant to SOX, FCPA, Financial, Quality and regulatory, legal, HR and compliance policies and procedures.
    • pendik, istanbul
    • permanent
    We're looking for a "Exports Specialist" for our global customer operates in food industry.Act decisively and engage effectively with all key stakeholders.Partner effectively with external customers and internal distribution, export, customer service and supply planning organisation with a focus on increased value and benefit realisation.Liaison with government agencies, embassies, and chambers of commerce for the legalisation of documents required for export.Key point of contact for export issues (daily operations such as entering the order to ERP, calculations for ICP, freight etc) and process for shipping locations.Generate documentation for export shipments.Planning, Tracking and following up of shipments with forwarding companies/customs brokers.Implement corrective action plans to correct deficiencies and/or add new controls for meeting regulatory changes.Ensures record and maintenance of all export transactions, duties, freight forwarding expenses paid and processes are in accordance with internal and external audit requirements.Continuously seeks out opportunities to improve current process.Documents and maintains documents and other requirements necessary for export from EU to all countries.Liaison ensures with planning, production, finance, warehouse departments for OTIF (on time in full) export loadings.Having info about “DIIB” , “OKSB” and other government subventions such as “C Şekeri Tahsisatı” .
    We're looking for a "Exports Specialist" for our global customer operates in food industry.Act decisively and engage effectively with all key stakeholders.Partner effectively with external customers and internal distribution, export, customer service and supply planning organisation with a focus on increased value and benefit realisation.Liaison with government agencies, embassies, and chambers of commerce for the legalisation of documents required for export.Key point of contact for export issues (daily operations such as entering the order to ERP, calculations for ICP, freight etc) and process for shipping locations.Generate documentation for export shipments.Planning, Tracking and following up of shipments with forwarding companies/customs brokers.Implement corrective action plans to correct deficiencies and/or add new controls for meeting regulatory changes.Ensures record and maintenance of all export transactions, duties, freight forwarding expenses paid and processes are in accordance with internal and external audit requirements.Continuously seeks out opportunities to improve current process.Documents and maintains documents and other requirements necessary for export from EU to all countries.Liaison ensures with planning, production, finance, warehouse departments for OTIF (on time in full) export loadings.Having info about “DIIB” , “OKSB” and other government subventions such as “C Şekeri Tahsisatı” .
    • istanbul, istanbul (asia)
    • permanent
    Danışmanlığını yürütmekte olduğumuz, teslimat ve lojistik depolama alanında faaliyet gösteren iş ortağımız için “Rut Planlama ve Fiyatlandırma Uzmanı” arayışımız mevcuttur.Lojistik operasyonlarının plana uygun olarak işlemesinin sağlanması,Araç sayılarında optimizasyonun sağlanması ve verimliliğin takip edilmesi,Araçlar için rota hatlarının oluşturulması ve rota hattı değerlendirmelerinin yapılması,Mevcut hizmetler için maliyet ve fiyat analizlerinin raporlanması,Günlük ve haftalık iş planının organize edilmesi.
    Danışmanlığını yürütmekte olduğumuz, teslimat ve lojistik depolama alanında faaliyet gösteren iş ortağımız için “Rut Planlama ve Fiyatlandırma Uzmanı” arayışımız mevcuttur.Lojistik operasyonlarının plana uygun olarak işlemesinin sağlanması,Araç sayılarında optimizasyonun sağlanması ve verimliliğin takip edilmesi,Araçlar için rota hatlarının oluşturulması ve rota hattı değerlendirmelerinin yapılması,Mevcut hizmetler için maliyet ve fiyat analizlerinin raporlanması,Günlük ve haftalık iş planının organize edilmesi.
    • i̇stanbul/ kadıköy
    • permanent
    Yeni nesil kurye platformu olan müşterimiz için Operasyon Geliştirme Müdürü arıyoruz.Şirket stratejilerini şekillendirmeye yardımcı olmak için gerekli tüm verileri analiz edebilecek, Saha ekibinin performans göstergelerini belirleyerek performans sistemi kurup geliştirecek,3.000’i aşkın kurye operasyonunun tüm analitik raporlarını hazırlayacak ve gelişimi için yön verecek,İş geliştirme vizyonunu ortaya koyarak şirketin geleceğinin şekillenmesi adına süreçler yürütebilecek,Operasyonun gelişimi adına hayata geçirilmesi planlanan tüm süreçlerin yönetimini sağlayabilecek,Saha operasyon süreçlerini bütünsel bakış açısıyla ele alıp, ihtiyaç ve beklentilere göre çalışmalar yapabilecek takım arkadaşı arıyoruz.
    Yeni nesil kurye platformu olan müşterimiz için Operasyon Geliştirme Müdürü arıyoruz.Şirket stratejilerini şekillendirmeye yardımcı olmak için gerekli tüm verileri analiz edebilecek, Saha ekibinin performans göstergelerini belirleyerek performans sistemi kurup geliştirecek,3.000’i aşkın kurye operasyonunun tüm analitik raporlarını hazırlayacak ve gelişimi için yön verecek,İş geliştirme vizyonunu ortaya koyarak şirketin geleceğinin şekillenmesi adına süreçler yürütebilecek,Operasyonun gelişimi adına hayata geçirilmesi planlanan tüm süreçlerin yönetimini sağlayabilecek,Saha operasyon süreçlerini bütünsel bakış açısıyla ele alıp, ihtiyaç ve beklentilere göre çalışmalar yapabilecek takım arkadaşı arıyoruz.
    • i̇stanbul/ kadıköy
    • permanent
    Yeni nesil kurye platformu olan müşterimiz için Operasyon Geliştirme Müdürü arıyoruz.Şirket stratejilerini şekillendirmeye yardımcı olmak için gerekli tüm verileri analiz edebilecek, Saha ekibinin performans göstergelerini belirleyerek performans sistemi kurup geliştirecek,3.000’i aşkın kurye operasyonunun tüm analitik raporlarını hazırlayacak ve gelişimi için yön verecek,İş geliştirme vizyonunu ortaya koyarak şirketin geleceğinin şekillenmesi adına süreçler yürütebilecek,Operasyonun gelişimi adına hayata geçirilmesi planlanan tüm süreçlerin yönetimini sağlayabilecek,Saha operasyon süreçlerini bütünsel bakış açısıyla ele alıp, ihtiyaç ve beklentilere göre çalışmalar yapabilecek takım arkadaşı arıyoruz.
    Yeni nesil kurye platformu olan müşterimiz için Operasyon Geliştirme Müdürü arıyoruz.Şirket stratejilerini şekillendirmeye yardımcı olmak için gerekli tüm verileri analiz edebilecek, Saha ekibinin performans göstergelerini belirleyerek performans sistemi kurup geliştirecek,3.000’i aşkın kurye operasyonunun tüm analitik raporlarını hazırlayacak ve gelişimi için yön verecek,İş geliştirme vizyonunu ortaya koyarak şirketin geleceğinin şekillenmesi adına süreçler yürütebilecek,Operasyonun gelişimi adına hayata geçirilmesi planlanan tüm süreçlerin yönetimini sağlayabilecek,Saha operasyon süreçlerini bütünsel bakış açısıyla ele alıp, ihtiyaç ve beklentilere göre çalışmalar yapabilecek takım arkadaşı arıyoruz.
    • gebze, istanbul (europe)
    • permanent
    We are looking for a Sales and Marketing Specialist for our client which is operating in the Maritime Business and Administration or Logistics.Prepare sales budget and coordinate the process; work with Budget and Controlling department to complete the process,Prepare income based, service-based studies (reports, presentations, etc.) based on business volume for current or potential customers,Prepare presentations for monthly business volume meetings held by Sales and Marketing department at the terminal level or throughout the region; organize relevant meetings; take necessary actions according to the results of the meetings, Prepare customer contracts, follow up the expired customer contracts, renew customer contract if necessary, manage contract processes until they are signed and save all current information about contracts in the SAP C4C system,Manage the sales line in the system and manage the back-office work of the sales process,Prepare the base and spot price list for container, general cargo, bulk Cargo, project cargo, liquid cargo and Ro-Ro services,Provide up-to-date information to the authorization matrix by recording sales and customer discount requests in the SAP C4C system, Follow the prices of service items in coordination with the Invoicing department, keep up to date, renew the service items when necessary, compare between the service prices and market prices and update when it necessary,Follow the global and regional market developments that will affect YPH terminals and to share with the relevant departments,Analyze customer insights, consumer trends, market analysis and best practice marketing to create successful strategies,Work on opportunities to increase business volume and creating sales strategies to contribute to new business development, carry out analyses and reports towards increasing unit income and profitability,Organize meetings with potential, current or lost customers in coordination with the HQ Sales Marketing team,Contribute to the follow-up of the economic development of the region and contributing to the determination of developments in coordination with the Headquarters Sales Marketing team,Contribute to the provision of multi-port agreements by providing services such as logistics to customers with a cross-selling strategy, and contribute to the expansion of the hinterland by offering port-based logistics activities according to customer needs, Strengthen relationships with customers by coordinating with the Customer Relations team and follow-up of overdue receivables,In coordination with the Corporate Communications team, ensure that all developments that will carry the our brand forward are featured on platforms such as social media accounts, websites and print media and helping to keep customers up to date with promotions such as e-mail and marketing,Provide support to the participants of organizations such as seminars and conferences in order to explain the innovations in the terminals,Organize or support events face to face for customers, prepare or support the preparation of presentations that explain current developments to customers, attend national/international conferences, seminar etc. to meet potential customers.
    We are looking for a Sales and Marketing Specialist for our client which is operating in the Maritime Business and Administration or Logistics.Prepare sales budget and coordinate the process; work with Budget and Controlling department to complete the process,Prepare income based, service-based studies (reports, presentations, etc.) based on business volume for current or potential customers,Prepare presentations for monthly business volume meetings held by Sales and Marketing department at the terminal level or throughout the region; organize relevant meetings; take necessary actions according to the results of the meetings, Prepare customer contracts, follow up the expired customer contracts, renew customer contract if necessary, manage contract processes until they are signed and save all current information about contracts in the SAP C4C system,Manage the sales line in the system and manage the back-office work of the sales process,Prepare the base and spot price list for container, general cargo, bulk Cargo, project cargo, liquid cargo and Ro-Ro services,Provide up-to-date information to the authorization matrix by recording sales and customer discount requests in the SAP C4C system, Follow the prices of service items in coordination with the Invoicing department, keep up to date, renew the service items when necessary, compare between the service prices and market prices and update when it necessary,Follow the global and regional market developments that will affect YPH terminals and to share with the relevant departments,Analyze customer insights, consumer trends, market analysis and best practice marketing to create successful strategies,Work on opportunities to increase business volume and creating sales strategies to contribute to new business development, carry out analyses and reports towards increasing unit income and profitability,Organize meetings with potential, current or lost customers in coordination with the HQ Sales Marketing team,Contribute to the follow-up of the economic development of the region and contributing to the determination of developments in coordination with the Headquarters Sales Marketing team,Contribute to the provision of multi-port agreements by providing services such as logistics to customers with a cross-selling strategy, and contribute to the expansion of the hinterland by offering port-based logistics activities according to customer needs, Strengthen relationships with customers by coordinating with the Customer Relations team and follow-up of overdue receivables,In coordination with the Corporate Communications team, ensure that all developments that will carry the our brand forward are featured on platforms such as social media accounts, websites and print media and helping to keep customers up to date with promotions such as e-mail and marketing,Provide support to the participants of organizations such as seminars and conferences in order to explain the innovations in the terminals,Organize or support events face to face for customers, prepare or support the preparation of presentations that explain current developments to customers, attend national/international conferences, seminar etc. to meet potential customers.
    • istanbul, istanbul (asia)
    • permanent
    Danışmanlığını yürüttüğümüz, ilaç sektöründe faaliyet gösteren firmamız için İhracat Uzmanı arayışımız bulunmaktadır.Middle East bölgesinde ihracat için altyapısı kurulmuş olan ülkelerde, çok iyi şekilde müşteri ilişkisi kurulmuş olan distributör firmaların talep akışları ile ilgili rutin takibi gerçekleştirmesi,Talep alma ve teklif alma sürecinin yürütülmesi, İhaleler için ürün talebini takip edip, sistemine girilmesi, satın alma biriminin bilgilendirilmesi ve ihale taleplerinin vaktinde hazırlanacak teklifler ile başvurularının vaktinde yapılması, Teklif süreçlerinin takip aramalarının yapılması, Teklif için gerekli bilgilerin satın alma birimine sağlanması, Mevcut müşteri ile ilişkileri güçlendirme ve iyi bir iletişim kurulması.
    Danışmanlığını yürüttüğümüz, ilaç sektöründe faaliyet gösteren firmamız için İhracat Uzmanı arayışımız bulunmaktadır.Middle East bölgesinde ihracat için altyapısı kurulmuş olan ülkelerde, çok iyi şekilde müşteri ilişkisi kurulmuş olan distributör firmaların talep akışları ile ilgili rutin takibi gerçekleştirmesi,Talep alma ve teklif alma sürecinin yürütülmesi, İhaleler için ürün talebini takip edip, sistemine girilmesi, satın alma biriminin bilgilendirilmesi ve ihale taleplerinin vaktinde hazırlanacak teklifler ile başvurularının vaktinde yapılması, Teklif süreçlerinin takip aramalarının yapılması, Teklif için gerekli bilgilerin satın alma birimine sağlanması, Mevcut müşteri ile ilişkileri güçlendirme ve iyi bir iletişim kurulması.
    • gebze, kocaeli
    • permanent
    Danışmanlığını yürütmüş olduğumuz Türkiye'nin önde gelen Gıda(kuru yemiş) sektöründeki kuruluşlarından bir tanesi için "İhracat Operasyon Uzmanı" arayışımız bulunmaktadır.İhracat satış ile organize çalışarak planlı şekilde ihracat işlemlerini/operasyonlarını yürütmek, İhracat satıştan gelen siparişlerin ERP sistemine girişini yapmak, Banka akreditif işlemlerini düzenlemek ve takip etmek, Haftalık ihracatlara ilişkin lojistik rezervasyonlarını yapmak, Forwarder şirketlerden fiyat almak, İhracatta gerekli evrakları(Fatura, Packing List, A.TR, Sağlık Sertifikası, Certificate of Origin ve ilgili ülkelere ait gerekli diğer dokümantasyonların temin ve koordinasyonu)hazırlamak, Dış Ticaret Belgelerinin Ticaret Odası tasdiklerini ve ülke durumuna göre vesaiklerin konsolosluk tasdik işlemlerini yaptırtmak, İhracat yüklemelerinden sonra müşterilere yükleme detaylarını iletmek, Ödeme şekline göre (akreditif veya peşin) evrakların gönderimini yapmak, Planlama ve depo ile koordineli çalışarak ilgili siparişleri sevkiyata hazır hale getirtmek, Gümrük operasyonlarını takip ettirtmek, ihracat dosyalarını takip etmek ve sonlandırmak, İhracat teşvik başvurularını(ör. fuar destek, seyahat harcamaları) yapmak ve takip etmek, Üretim ve depodan numune talebini yapmak ve müşteri/fatura gönderimlerini yapmak, Yurt dışı seyahat ve fuar organizasyonları ile ilgili olarak vize alımlarını seyahat acentesi ile koordine etmek, İthalatla gelen ham madde ve malzemelerin yurda girişinde gümrük müşaviri ile koordinasyonu sağlamak, DİİB kapsamında yurt içinden alınan faturaları sisteme girmek, DİİB kapanışlarında gerekli evrakları hazırlamak, Tarımsal iade süreçlerini takip etmek.
    Danışmanlığını yürütmüş olduğumuz Türkiye'nin önde gelen Gıda(kuru yemiş) sektöründeki kuruluşlarından bir tanesi için "İhracat Operasyon Uzmanı" arayışımız bulunmaktadır.İhracat satış ile organize çalışarak planlı şekilde ihracat işlemlerini/operasyonlarını yürütmek, İhracat satıştan gelen siparişlerin ERP sistemine girişini yapmak, Banka akreditif işlemlerini düzenlemek ve takip etmek, Haftalık ihracatlara ilişkin lojistik rezervasyonlarını yapmak, Forwarder şirketlerden fiyat almak, İhracatta gerekli evrakları(Fatura, Packing List, A.TR, Sağlık Sertifikası, Certificate of Origin ve ilgili ülkelere ait gerekli diğer dokümantasyonların temin ve koordinasyonu)hazırlamak, Dış Ticaret Belgelerinin Ticaret Odası tasdiklerini ve ülke durumuna göre vesaiklerin konsolosluk tasdik işlemlerini yaptırtmak, İhracat yüklemelerinden sonra müşterilere yükleme detaylarını iletmek, Ödeme şekline göre (akreditif veya peşin) evrakların gönderimini yapmak, Planlama ve depo ile koordineli çalışarak ilgili siparişleri sevkiyata hazır hale getirtmek, Gümrük operasyonlarını takip ettirtmek, ihracat dosyalarını takip etmek ve sonlandırmak, İhracat teşvik başvurularını(ör. fuar destek, seyahat harcamaları) yapmak ve takip etmek, Üretim ve depodan numune talebini yapmak ve müşteri/fatura gönderimlerini yapmak, Yurt dışı seyahat ve fuar organizasyonları ile ilgili olarak vize alımlarını seyahat acentesi ile koordine etmek, İthalatla gelen ham madde ve malzemelerin yurda girişinde gümrük müşaviri ile koordinasyonu sağlamak, DİİB kapsamında yurt içinden alınan faturaları sisteme girmek, DİİB kapanışlarında gerekli evrakları hazırlamak, Tarımsal iade süreçlerini takip etmek.
    • tuzla, istanbul (asia)
    • permanent
    Konut ve Ticari binalar için pompa sistemleri ürünleri üreten Almanya merkezli, global şirketimiz olan Wilo için "Tedarik Zinciri Müdürü" arıyoruz.Tedarik zinciri, satın alma, ithalat ve ihracat süreçleri, lojistik ve depo birimlerinde gerekli altyapı, organizasyon ve süreç yapılanmasını gerçekleştirerek operasyonu desteklemek, Tedarik zinciri süreçlerini geliştirmek için stratejileri belirlemek ve aksiyon planlarını oluşturmak, Stratejik tedarik, planlama, tedarikçi yönetimi, müzakere ve pazarlık süreçlerinin yönetilmesi, Sorumluluğundaki malzeme ve ürün depolarında uygun koşulların sağlanması için ilgili prosedürlere göre çalışılması ve şirket bilgi akış sisteminin gerektirdiği kayıtların eksiksiz ve düzenli olarak tutulmasının takibi, Malzeme ve nihai ürün sevkiyat ve depolama alanlarının kapasite ve stok seviyelerinin yönetimi, Sektördeki dinamiklerin takibi ve şirket içi birimlerle ve özellikle satış birimi ile koordineli çalışılması, Tedarik zinciri faaliyetlerinin talepten teslim aşamasına kadar olan süreçte optimum maliyetlerde yapılması için çalışmalar yapılması, Sorumluluk alanındaki personel seçimi, sevk ve idaresini gerçekleştirmek, Personel motivasyonu ve gelişiminde rol almak, Grubun yönergeleri ve yasal kurallara bağlı kalarak tüm personele liderlik etmek, Departman bütçesi, makro hedefler, politika, prosedür ve standartlarını oluşturmak, sürekli iyileştirme aksiyonlarını hayata geçirmek, Sorumluluk alanındaki birimlerle sinerji oluşturmak, operasyonel süreçlerde koordinasyonu sağlamak, Sorumluluk alanındaki konularda şirket içinde ve dışında temsil etmek, Entegre Yönetim Sistemi gereklerini bilmek, uygulamak ve uygulatmak.
    Konut ve Ticari binalar için pompa sistemleri ürünleri üreten Almanya merkezli, global şirketimiz olan Wilo için "Tedarik Zinciri Müdürü" arıyoruz.Tedarik zinciri, satın alma, ithalat ve ihracat süreçleri, lojistik ve depo birimlerinde gerekli altyapı, organizasyon ve süreç yapılanmasını gerçekleştirerek operasyonu desteklemek, Tedarik zinciri süreçlerini geliştirmek için stratejileri belirlemek ve aksiyon planlarını oluşturmak, Stratejik tedarik, planlama, tedarikçi yönetimi, müzakere ve pazarlık süreçlerinin yönetilmesi, Sorumluluğundaki malzeme ve ürün depolarında uygun koşulların sağlanması için ilgili prosedürlere göre çalışılması ve şirket bilgi akış sisteminin gerektirdiği kayıtların eksiksiz ve düzenli olarak tutulmasının takibi, Malzeme ve nihai ürün sevkiyat ve depolama alanlarının kapasite ve stok seviyelerinin yönetimi, Sektördeki dinamiklerin takibi ve şirket içi birimlerle ve özellikle satış birimi ile koordineli çalışılması, Tedarik zinciri faaliyetlerinin talepten teslim aşamasına kadar olan süreçte optimum maliyetlerde yapılması için çalışmalar yapılması, Sorumluluk alanındaki personel seçimi, sevk ve idaresini gerçekleştirmek, Personel motivasyonu ve gelişiminde rol almak, Grubun yönergeleri ve yasal kurallara bağlı kalarak tüm personele liderlik etmek, Departman bütçesi, makro hedefler, politika, prosedür ve standartlarını oluşturmak, sürekli iyileştirme aksiyonlarını hayata geçirmek, Sorumluluk alanındaki birimlerle sinerji oluşturmak, operasyonel süreçlerde koordinasyonu sağlamak, Sorumluluk alanındaki konularda şirket içinde ve dışında temsil etmek, Entegre Yönetim Sistemi gereklerini bilmek, uygulamak ve uygulatmak.
    • istanbul, istanbul (asia)
    • permanent
    We are looking for a "Head of Ops - Turkey" for our client whose mission is to build the next generation e-commerce group by acquiring and scaling high-performing businesses on online marketplaces. In this role your responsibility is to build and manage the setup for these five areas supply chain, e-storage, e-fulfillment, customer service and operational integration for our client’s brand portfolio in multiple countries.Build and consistently optimise supply chain setup from sourcing countries (China, Turkey, etc.) to Turkey with the objective to minimize lead time and optimizing costs. Identify, assess onboard and manage suitable partners for freight forwarding, importation, customs clearance, e-Storage, e-Fulfillment in our operating countries. Build and manage the process for the “life of an order” from creation through sourcing to last-mile delivery by setting and managing SOPs and SLAs with external partners designed for selling on online marketplaces, own websites and social commerce. Conduct logistics challenge and bottleneck analysis.Build and execute a strategy to improve efficiency, productivity and service levels and set up the entire operational structure for each country ensuring operational excellence (Higher Fulfilment Rate, Within TAT fulfilment, Low Return Rate, etc.) with optimised costs. Conduct Operational Due Diligence of potential e-commerce brands to be acquired. (complexity, costs, etc.) Lead and constantly optimize the operational integration of the newly acquired brand to our operational setup with the target to avoid any interruption of sales and decrease of customer experience. Coordinate with the tech and partners to select and develop a strong central WMS and OMS system with multi-country, marketplace, warehouse, courier and ERP integration setup. Build team and SOPs for an end-to-end customer service management. (pre, post sales, returns, complaints, etc.) Hire, manage and develop the operations talent across our ecommerce teams in Turkey. Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments. Establishing an operations control reporting and dashboard to provide real-time trends and insights.
    We are looking for a "Head of Ops - Turkey" for our client whose mission is to build the next generation e-commerce group by acquiring and scaling high-performing businesses on online marketplaces. In this role your responsibility is to build and manage the setup for these five areas supply chain, e-storage, e-fulfillment, customer service and operational integration for our client’s brand portfolio in multiple countries.Build and consistently optimise supply chain setup from sourcing countries (China, Turkey, etc.) to Turkey with the objective to minimize lead time and optimizing costs. Identify, assess onboard and manage suitable partners for freight forwarding, importation, customs clearance, e-Storage, e-Fulfillment in our operating countries. Build and manage the process for the “life of an order” from creation through sourcing to last-mile delivery by setting and managing SOPs and SLAs with external partners designed for selling on online marketplaces, own websites and social commerce. Conduct logistics challenge and bottleneck analysis.Build and execute a strategy to improve efficiency, productivity and service levels and set up the entire operational structure for each country ensuring operational excellence (Higher Fulfilment Rate, Within TAT fulfilment, Low Return Rate, etc.) with optimised costs. Conduct Operational Due Diligence of potential e-commerce brands to be acquired. (complexity, costs, etc.) Lead and constantly optimize the operational integration of the newly acquired brand to our operational setup with the target to avoid any interruption of sales and decrease of customer experience. Coordinate with the tech and partners to select and develop a strong central WMS and OMS system with multi-country, marketplace, warehouse, courier and ERP integration setup. Build team and SOPs for an end-to-end customer service management. (pre, post sales, returns, complaints, etc.) Hire, manage and develop the operations talent across our ecommerce teams in Turkey. Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments. Establishing an operations control reporting and dashboard to provide real-time trends and insights.
    • kocaeli, kocaeli
    • permanent
    We are looking for a Customer Service Representative for our global business partner which is operating in the Maritime Business and Administration or Logistics.Create a positive first impression with customers by providing professional, efficient, and customer focused service through phone and e-mail in timely and accurate manner.Serve as liaison between operation, management and customer to improve customer and business productivity in line with the Global Logistics Center’s goals.Analyze customer complaints and provide appropriate corrective actions in a timely manner.Prepare documentation and reports on routine customer correspondence for future reference purpose.Communicate customer feedback to Operation, Planning, and Business Development departments in order to develop processes for better serving customers.Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.
    We are looking for a Customer Service Representative for our global business partner which is operating in the Maritime Business and Administration or Logistics.Create a positive first impression with customers by providing professional, efficient, and customer focused service through phone and e-mail in timely and accurate manner.Serve as liaison between operation, management and customer to improve customer and business productivity in line with the Global Logistics Center’s goals.Analyze customer complaints and provide appropriate corrective actions in a timely manner.Prepare documentation and reports on routine customer correspondence for future reference purpose.Communicate customer feedback to Operation, Planning, and Business Development departments in order to develop processes for better serving customers.Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.

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