qualification
TECHNICAL
- Basic skills in working with tools like revision control, issue tracking etc.
- Basic knowledge of Linux and Windows operating systems.
- Hands-on use of Unix and/or Linux commands.
- Understanding the principles of software or database systems development.
- Familiarity with database essentials (SQL, installation, sizing, performance).
Experienced DBA skills not essential, but familiarity with using one current RDBMS is preferred.
- Docker-Containers
- Kubernetes
- SSL-TLS-Certs
- Knowledge of shell scripting or programming languages such as Perl/Python/VBScript/Java/JavaScript/C++/C
- 3-5 years of experience in providing support for Java based applications on a Linux platforms.
- 2+ years’ experience with managing Linux operating systems and SQL databases.
PROFESSIONAL
- Fluent spoken and written English skills.
- Excellent written and verbal communication skills.
- Delivery-oriented and ability to work under pressure in a complex business environment.
- An ability to collaborate with the senior leadership and clients' customer teams.
- Represent the company’s best interests at various meetings, and report back.
- Attendance at some customer facing events to give customers exposure to the support team and process.
- Excellent problem solving and analytical skills.
- Ability to troubleshoot complex issues.
- Knowledge of PC usage and related software packages (e.g. outlook, browsers, Sharepoint, Office Suite)
- Experience with general application and infrastructure support (incident, change, problem management, monitoring and reporting), industry delivery and support standards and processes, knowledge management systems, and ITSM tools.
- Experience with ITIL framework, knowledge management systems, contract metrics and SLAs.
- Subject matter expertise in a broad array of specialized areas such as infrastructure systems, enterprise applications such as monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc.
PERSONAL
- An attitude of quality, diligence and thoroughness is essential; the successful candidate will display a commitment to continuous improvement of processes and deliverables.
- Verbal and written communication skills need to be demonstrated. The successful candidate will be expected to develop and present ideas clearly, and have a passion for resolving customer problems.
- Proven presentation and client facing skills.
- An ability to work in both small and large teams is required.
EDUCATION AND EXPERIENCE REQUIREMENTS
- Minimum of an Bachelor’s degree in Computer Science, Information Systems,
Mathematics, Engineering or related field.
- Minimum one year direct experience with application or infrastructure operations and support in a banking or financial services environment or two years direct experience providing application production support in any other industry.