administrator/customer service advisor in cheltenham

posted
job type
temporary
salary
£ 10 per hour
apply now

job details

posted
location
cheltenham, south west
job category
customer services
job type
temporary
working hours
Full-Time
salary
£ 10 per hour
reference number
11980
apply now

job description

Could you help Lloyds Banking Group achieve their vision of becoming best bank for customers?

Key Accountabilities:



* Understanding and interpreting data at a basic level
* Process work in line with agreed procedures and Lloyds Banking Group rules or scripts
* To schedule and prioritise allocated work on a daily basis
* Learn the procedures and understand parameters of producing a quality output
* Resolve queries and escalate as necessary (i.e. a team leader/manager/other group) and log if appropriate
* Liaise with internal/external Lloyds Banking Group customers and clients
* Maintain and update information held on a data base or manually
* Maintain records for audit purposes.
* Confident in processing a high volume of transactions while maintaining high level of accuracy at all times.
* Able to work in a team or other structured environment
* Articulate and able to maintain good relationships with colleagues and clients
* Complete telephony, digital and admin based tasks to service customer queries
* Take ownership of customer problems, solving them at first point of contact and escalate when required
* Build long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectations
* Deal with customer data ethically and in accordance with the FSA requirements
* Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
* Contribute to the continuous improvement of Lloyds Banking Group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to Lloyds Banking Group

If you're interested in supporting customers, communities and businesses then a role with Lloyds Banking Group could be for you.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003