business analyst in richmond upon thames

posted
job type
permanent
salary
£ 30,000 per year
apply now

job details

posted
location
richmond upon thames, london
job category
IT
job type
permanent
working hours
Full-Time
salary
£ 30,000 per year
reference number
ALS005
apply now

job description

Are you an ambitious individual who has experience working in a services team? Do you want to work for a market leading organisation who have consistent year on year growth? Do you have strong analytical skills and a desire to move into a Business Analyst role?

If so we have the perfect role for you!

Allocate Software are currently seeking an ambitious and driven individual to work in their Implementation Team. The primary focus of the Business Analyst is to understand how the customers business operates so the most appropriate solution can be presented. They will be working closely with the Quality Manager in order to ensure the correct requirements are gathered and that clients systems meet their necessary demands from this.

Responsibilities:

Relationship building:

* It is essential that the Business Analyst builds an excellent matrix of relationships within the wider Allocate organisation

* Engage with customer operational leads to develop a lead into a viable business

* Ensures customer satisfaction during project delivery

Services Product Lead:

* Ensure consistent delivery of projects on agreed Delivery product lines

* Capture feedback from customers on existing products and ideas for enhancements or new products

Engagement and communication:

* Engage with all internal stake holders, including Technical Consultants, Project Managers, Development teams, Cloud teams and Support teams to successful deliver projects to customers

* Deliver presentations and product demonstrations, across HealthSuite products as required

* Engage with customer stake holders across all departments involved in the implementation to ensure consistent delivery according to the agreed project plan

* Work effectively with the business to quickly learn the process, culture, and relationships

* Ability to effectively communicate with the end user community within the client organisation

* Ability to deal with difficult situations in a customer facing context

Analysis:

* Conduct requirements analysis sessions, product training workshops, test planning workshops, solution outline workshops and go live delivery workshops

* Manage the solution delivery through design, integration, and rollout of the product working coherently with all internal team members of the project

* Review As-Is processes and be able to develop, document, map and recommend To-Be processes based on customer requirements and best practices.

* Work with customers to satisfy IT requirements that pertain to solution deployment including infrastructure and software services

* Work with technical consultants to document solution requirements & highlight exceptions

* Present project updates to the client, especially senior users, throughout the project lifecycle

* Author and distribute weekly project reports

Reporting:

* Report on the progress of projects to the Senior Services Team, maintain and update project reporting, checkpoints and financial reporting and to the agreed timescales

* Ensure the Senior Project Services Team are informed of any new developments (technical or political) taking place with the client which may be relevant to Allocate and might be an escalation to the project or to the account

Product and Solution Delivery:

* Ensure timeline delivery of client projects across portfolio of products

* Deliver successful knowledge transfer to customer project and system teams through structured training sessions and workshops

* Experience working directly with clients and taking the lead in meetings such as requirements gathering sessions

* Manage and execute project deliverables & manage risk and issues

Administration:

* Effectively and accurately forecast activities, revenue and utilisation based on assigned project work across a 9-week forecasting period minimum or as directed by the Senior Services Team

* Effectively and diligently conduct or participate in weekly project review or progress calls

* Produce and communicate Weekly Project Highlight Reports

* Ensure the Senior Services team are informed of any new developments (technical or political) taking place with the client which may be relevant to Allocate and might be an escalation to the project or to the account

Skills/Qualifications/Experience Required:

* Experience of proven business analysis work

* Experience of implementing software solutions on customer sites

* Good understanding of business process analysis techniques including PESTLE, MOST, SWOT, MoSCoW

* Advanced competency in the use of Microsoft Visio and Project

* Advanced competency in the use of MS Word, Excel, PowerPoint and Outlook

* A basic understanding of the AGILE methodology

* Strong communication skills to facilitate clear, concise communication to internal and external stakeholders

* Proven customer facing skills through previous project activities

* Self-starter able to run with tasks on their own

* Excellent time management skills

* Flexibility to meet client demands

If this looks like the role for you then I look forward to receiving and reviewing your CV upon application.

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.