communication manager in worcester

job type
£ 15.67 per hour
apply now

job details

worcester, herefordshire
job category
marketing & PR
job type
£ 15.67 per hour
reference number
01905 745533
apply now

job description

Corporate Communications Manager

Main purpose of the job

You will be responsible for the Corporate Communications team, which provides the corporate internal and external communications, creative, and media services, press liaison and associated services. Under the direction of the Head of Corporate Services, you will actively manage and co-ordinate this function, ensuring that the company is promoted in the best possible manner at any opportunity.

This will include the management, co-ordination, support and procurement of internal and external communications, design, print and production services, new media (including Intranet, Internet and social media services), press and media liaison, marketing and general production and promotion services in support of the corporate strategies and requirements of the company.

Key Duties and Responsibilities

Overall management and co-ordination of the external and internal communications (including Intranet, Internet and social media services), marketing, creative and new media services (design, photographic, video and other creative areas) and press and media activities on behalf of the company, including maximising opportunities wherever possible.

Manage this function as a customer focused business unit, providing a service based function as required by the core activities. This will include logistical management - resource, workflow 'traffic' management, financial planning and an annual framework for service provision which is fully auditable.

Act as the corporate press manager as the first port of call for all corporate press and media enquiries; co-ordinate the operational and station based press services with media trained Fire Officers and be aware of any positive news stories which are beneficial to promote on the organisations behalf.

Actively liaise with internal customers, stakeholder and partner organisations on all work requirements concerning this function, taking briefs, implementing production and planning delivery of such works within timelines, on schedule and within budget. Be able to challenge work requests to assess that they deliver the core activities

To be responsible for determining the strategies for external and internal communications, including major corporate projects, consultations and promotions, their subsequent implementation and outcomes and reporting.

Provide direct line management to the Graphic Design and Communications Officer posts, and co-ordinate and the overall management all services sub-contracted or outsourced by this team.

Be the responsible brand owner for brand image including corporate identity including technical guidance and standards and promotion as a blue chip organisation.

Embrace, identify and exploit new technologies and advances in the media and communication industry, actively encouraging the use of the latest technological advances which will benefits the organisation - including social media, communications, technological advances in production techniques etc. - which will assist in all forms of communications including public and internal consultations and engagement in a measurable manner.

Provide and manage a 'creative pool' of external media talent, from contractors (on casual or call-off contracts), work placements, work experience placements, graduates, students and other opportunities, including crowd-sourcing projects, that will build on the capacity of providing this function and allow for additional resourcing cover at peak periods, or periods of leave.

Manage and be accountable for the Corporate Services team budgetary spend and where required, gain quotations, in compliance with Financial Regulations, for the production of a wide and diverse range of materials and advertising media, both in hard copy and digital or online and ensure all services are undertaken in line with instructions to the required quality standard and ensuring value for money.

Provide advice on any contractual arrangements made by other departments or stakeholders when any services are being sort comply with the corporate requirements for creative services, media or communications and corporate branding etc.

To be responsible for all policies, guidance and protocols that affect this service area (including legal obligations such as copyright and intellectual property rights etc) providing advice to senior management and staff at all levels of the organisation.

To undertake any other duties as may be from time to time prescribed.

Qualifications and Training

The applicant MUST have:

Relevant professional or academic qualification in communications and media
(e.g. CIM, CAM, CIPR, Degree or equivalent or higher in a communications, marketing or journalist field or similar level of experience in the work place)

Good standard of English and grammar - this post will be expected to write high quality and professional communications on a daily basis.

It is DESIRABLE that the applicant has:

Business management qualification


The applicant MUST have:

Demonstrated experience in a communications role in a management level within a large and diverse organisation.
Have excellent IT skills, able to understand and use alternative IT systems and platforms
Experience of working in a high-pressurised deadline driven customer focused environment, delivery a high volume of work within timescales, deadlines and within budget.
Demonstrated experience of managing and delivery of projects on multi-platform and communications channels
Experience of the procurement and management of external contractors, suppliers and other service providers.
Complex project and logistical management experience.
Working knowledge of copyright and intellectual property rights is essential, for both the protection of, and use of materials.

Demonstrated experience of media and press liaison at a corporate level.

Legal knowledge and understanding of the press and media liaison

It is DESIRABLE that the applicant has:

Experience of direct staff management

Knowledge of public sector working practices.

Skills and abilities

The applicant MUST have:

Excellent interpersonal and communications skills, able to converse and communicate and negotiate with a wide range of stakeholders.
Excellent verbal and written skills, able to write copy to a high standard.
Able to assess complex and detailed information and consolidate into strategies, with sound judgement and reasoning.
Creative thinking and problems solving, able to provide solutions to complex problems
Able to work under pressure, delivering work requirements to tight deadlines, and able to cope with a high volume of work throughput
Knowledge and experience of a wide are of communication techniques, including new advances in technology within this field.
Able to work unsupervised and decisive within a specialised field
Show awareness of and be responsive to politically sensitive and other sensitive and confidential issues; be patient, tactful and diplomatic.
Be a team leader and team player, able to engage and motivate staff and creativity and innovation and support line management.
Lateral thinker, reliable and dependable.
Be inquisitive and aware of topical and relevant issues that affect the organisation at a local and national level
Excellent negotiation, persuasive and problem solving skills.
Be neat, accurate, and numerate and have acute attention to detail - able to see projects through from start to finish.
Able to have an overview of a complex project, or multiple work requirements and review, prioritise process and deliver all elements accordingly.

It is DESIRABLE that the applicant has:

A good understanding of the legal requirements within such a function

Project management skills

Other factors

The applicant MUST:

Be willing to undertake further training as required.
Flexible in approach - be willing to work outside of normal working hours as required
Be willing to travel - have a current driving licence.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.


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