concierge in kingston upon thames

posted
job type
permanent
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job details

posted
location
kingston upon thames, south east
job category
customer services
job type
permanent
working hours
Full-Time
reference number
ChartQconcierge3

job description

Title: Residential Concierge - £22k (single rate for any overtime. Double time for BH cover)

Reports To: Concierge Manager/Property Manager

Based At: Kingston-upon-Thames

Hours: 4 days on 4 days off. 7am to 7pm

Holiday: 20 days holiday pa. If you work bank holidays get a day off in lieu and time and a quarter

Job Purpose:

To provide a safe and compliant environment for residents and visitors.

To monitor persons entering the buildings and provide advice and assistance to residents and visitors.

Key Responsibilities and Accountabilities:



1 To provide and control a key and parcel holding service when requested and to keep a log.
2 To patrol the estate and provide a visible presence throughout the shift and report/log any issues as appropriate.



1 To maintain a logbook of all incidents, requests and instructions ensuring that the necessary information is passed to the relevant persons.
2 To monitor CCTV and raise any issues as necessary to the police.
3 To deal with fire alerts in accordance with in-house procedures and undertake weekly fire alarm tests logging results and advising of faults (training is provided).
4 To liaise with the managers of the Commercial units ensuring there are no breaches of their operating conditions, particularly in respect of noise and unsociable behaviour keeping a log of conversations.
5 To assist with all reasonable requests for information on local services, events and theatre information.
6 To monitor any breaches of car parking regulations reporting any illegally parked or abandoned vehicles and if necessary report to the Property Manager.
7 To try and resolve any unnecessary noise and disturbance issues from flats or commercial units and report to property Manager, keep a log of events.



1 To report unlawful behaviour to the Police and other agencies.



1 To try and prevent any breach of the conditions of the lease (commercial units and residents) where reasonably practical. Refer matter to Property Manager if appropriate.



1 To monitor the standards of cleanliness of the estate and report to the Concierge Manager/property Manager any items that require addressing.



1 Carry out such duties as requested by the concierge manager to ensure the best support service is provided to the occupants of Charter Quay.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

skills

increase customer retention