customer experience consultant (coe), oracle in reading

job type
£ 29,000 per year
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job details

reading, south east england
job category
job type
working hours
£ 29,000 per year
reference number
01625 255 255

job description

Company: Oracle
Job Title: Customer Experience Consultant (CoE) Business fluency in an additional language required
Salary: £29,000 (+ 10% annual bonus)
Sector: Tech/Consultancy

Oracle has been in existence for more than 40 years, and in that time they have become recognisable globally. A massive brand in the IT industry, they are now looking for junior members to join as Customer Experience Consultants. The successful candidates will be articulate graduates from a discipline related to Maths, Science, or Business, Marketing, IT or another related subject. You’ll also have a second language, preferably in ideally, this language will be French, Italian, Spanish or Hebrew.

Oracle is a truly global IT enterprise specialising in hardware systems and enterprise software, with more than 430,000 customers and a presence spanning 175 countries. As part of the Customer Experience Centre of Excellence, you’ll employ a creative, passionate approach in delivering the best solutions to your clients. Working consultatively with clients, and liaising closely with your team and the wider Oracle family, this is an ideal opportunity for impressive graduates with the ambition to build their networks and careers.

The Package:
  • £29,000 basic salary
  • 10% Annual bonus
  • Mobile
  • Laptop
  • Lucrative bonuses and incentive schemes
  • Company holidays that reward top performers
  • Regular socials in a welcoming, inclusive environment
  • Excellent scope for progression through a variety of routes
  • A friendly culture and modern offices in a highly sought after location
  • Pension scheme
The Role:
  • Support the team, delivering an outstanding experience to clients of the Oracle Consulting Customer Experience Centre of Excellence
  • Cultivate a thorough knowledge and understanding of modern marketing principles, implementing them across a varied client base
  • Support the smooth project delivery of campaigns, through CX and Marketing Cloud projects that clients have licenced, in order to ensure client satisfaction
  • Participate in and contribute to client meetings, in person and on conference calls
  • Deliver reports on resource usage by client, developing a comprehensive understanding of financial aspects to all projects
  • Ensure ad hoc client requirements and requests are dealt with when they arise
  • Bachelor’s degree related to maths, science, business, marketing, IT or a related subject
  • Business fluency in another language – ideally, this language will be French, Italian, Spanish or Hebrew
  • Highly proactive with a willingness to expand their own network
  • Some customer facing experience
  • Excellent written and verbal communication skills
  • Strong presentation skills, comfortable delivering to clients and colleagues alike
  • Some prior knowledge of Sales, Service or Marketing processes
  • Innovative and creative, possessing the ability to think outside of the box
Next Steps:

If you require this job specification or to apply in an alternate format please visit the pareto website.

(Please note that due to the high volume of applications we receive we are unable to contact all applicants directly. If you haven’t heard from us within 28 days please consider your application to have been unsuccessful.)