customer operations improvement analyst - stratford

posted
job type
permanent
salary
£ 47,500 per year
apply now

job details

posted
location
stratford, greater london
job category
IT
job type
permanent
salary
£ 47,500 per year
reference number
JS3580390
phone
0117 311 6466
apply now

job description

Customer Operations Improvement Analyst - Stratford - £47.5 - £55k

The company:-

A fast growing organisation operating in the non profit sector, with a genuine focus on personal and career development. They are currently in the process of delivering a major transformation programme, encompassing a significant investment in technology and transforming their customer experience by delivering a range of new self service portals and digital services. It's a first for this sector and will be a game changer!


The role:-


As Customer Operations Improvement Analyst, you will be responsible for working closely with a range of business stakeholders to gain a deep understanding of current processes and customer journeys and assist in the development of new processes - always prioritising the customer experience. This will enable the foundations to be set for further digital enablement and transformation of services to the next level.

You'll be highly experienced with embedding business change and be a Lean practitioner, ideally certified, but certainly bringing demonstrable experience of applying the Lean/Six Sigma methodology and/or DMAIC in real world project situations.

Key requirements:-



* Significant Lean Six Sigma/DMAIC experience
* Significant Process Improvement experience, with a customer journey/CX focus
* Analysing current processes and engineering new changes
* Change Management expertise
* Relationship builder - must have superb people skills and be a true collaborator
* Project Management experience

If you are interested in applying for this position, please send an up to date copy of your CV for immediate consideration.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

skills

Lean, Six Sigma, process, Analyst, Customer Journey, Digital, Improvement