customer service administrator in halifax

job type
£ 9 per hour
apply now

job details

halifax, yorkshire and the humber
job category
secretarial & admin
job type
working hours
£ 9 per hour
reference number
apply now

job description

As the largest digital bank in the UK, Lloyds Banking Group is on a journey to ensure they can support the customers of today and tomorrow.

Lloyds Banking Group is shaping the future of their industry. Join them to shape how customers are supported now and for years to come.

Roles & Responsibilities

* Good communication - oral and written
* Embrace 'in the moment' coaching to develop your skills and knowledge
* Continuous improvement mind set which will be evidenced in the improvement of customer centric measures
* Developing over time, a deeper level of expertise in all areas of Lloyds Banking Group's end to end goals
* Adaptable to change and willing to embrace new ideas
* Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines

* Understanding and interpreting data at a basic level
* Process work in line with agreed procedures and Lloyds Banking Group rules or scripts
* To schedule and prioritise allocated work on a daily basis
* Learn the procedures and understand parameters of producing a quality output
* Resolve queries and escalate as necessary (i.e. a team leader/manager/other group) and log if appropriate
* Liaise with internal/external Lloyds Banking Group customers and clients
* Maintain and update information held on a data base or manually
* Maintain records for audit purposes.
* Confident in processing a high volume of transactions while maintaining high level of accuracy at all times.
* Able to work in a team or other structured environment
* Articulate and able to maintain good relationships with colleagues and clients

Customers are at the heart of everything that Lloyds Banking Group do. You could have a role to play in supporting their customers.

Lloyds Banking Group strives daily towards their vision of becoming the best bank for customers. They're well on their way thanks to the effort of their colleagues - join them today and support them in achieving their vision.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

educational requirements