customer service adviser in guildford

posted
job type
temporary
salary
£ 10.77 per hour
apply now

job details

posted
location
guildford, south east
job category
customer services
job type
temporary
working hours
Full-Time
salary
£ 10.77 per hour
reference number
GUCS1406
phone
07342 083989

job description

Do you have experience in an Customer Service or call centre? If so, please read on …

In partnership with Philips Healthcare, Randstad are pleased to be advertising for the role of Inbound Customer Service Advisor for up to 6 months with the potential to extend. Philips Healthcare is a globally recognised healthcare and technology brand.

Benefits:



* Weekly pay
* Free on site car park
* Free shuttle bus service
* Access to discounts and wellbeing services with Randstad Benefits
* Free fruit and catered canteen
* 28 days holiday
* Modern offices and equipment

Working Hours and Pay Rate:



* Monday to Friday

* 09:00AM to 17:00PM

* 37.5 HOURS PER WEEK
* £10.77 PER HOUR

Responsibilities:



* Answering high volume of inbound calls
* Order Processing in line with On Time In Full/ Customer Service Level requirements
* Keeping an accurate record of the status of offers & bookings
* Regular updates to customers with regards to order and delivery status
* Tracking deliveries to completion, or effecting re-delivery options (including returns if required)
* Processing & Action on relevant SAP reports
* Participation in cross-training to provide effective cover
* Participation in customer meetings / projects as directed by the Management

Requirements:



* Strong numerical and analytical skills
* Strong customer focus
* A highly organised and methodical approach to tasks, with the ability to follow through processes (good attention to detail is critical)
* Good computer skills - in particular Excel (knowledge / use of SAP is an advantage, although training will be given)
* Excellent communication skills and the ability to build strong working relationships
* Initiative and a positive 'can-do' attitude
* The ability to 'forward' think and work under pressure
* The confidence to handle complex situations

If you tick all the boxes, why not click apply today!

Why should you join Philips? Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work. We focus on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Succeeding in this role will open many doors for your long term career, whether this is in Philips or otherwise, so apply today.

skills

accuracy,adaptability,analytical,appearance,assessment,assertiveness,attention to detail,attentiveness,benchmarking,caring,confidence,communication,handle complaints,computer,conflict resolution,customer care,detail oriented,diplomacy,efficiency,empathy,feedback,flexible,friendliness,handlestress,increase customer retention,initiation,language knowledge,listening,microsoft office,multitasking,negotiation,patience,people oriented,persuasion,problem analysis,problem solving,public speaking,responsible,retention,sales,presentable,teamwork,timeliness,time management,verbal communication,written communications