customer service adviser in sunderland

posted
job type
contract
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job details

posted
location
sunderland, tyne and wear
job category
customer services
job type
contract
reference number
sun123
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job description

Are you driven to provide great customer service? Do you enjoy speaking to new people everyday? If the answer to these questions is yes, then keep reading and apply for this role today.

One of the UK's leading banking institutions is looking for a Customer service advisor in Sunderland.

Key Responsibilities



* Demonstrating a strong level of knowledge and understanding of our digital products, enabling you to proactively educate your customers to have confidence in using alternative channels of their choice.
* Keeping your knowledge of our products and services up to date, and knowing where to find information about them to ensure you deliver the most appropriate outcome for the customer
* Delighting the customer by offering a professional, caring, consistent and outstanding level of customer service, whereby an emotional connection with the customer is built.
* Collaborate with specialist colleagues (e.g. Home Solutions, Premier) to ensure a smooth end-to-end customer journey, breaking down barriers across segments in order to keep the customer at the heart of what we do

Our Culture

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.

skills

customer care