customer service advisor in newport

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job details

job category
customer services
job type
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job description

Are you seeking a Customer Service opportunity where no two days are the same? A position that offers excellent training and the chance to gain great experience within banking and Customer Services? If the answer to these questions is yes, then keep reading and apply today!

A new exciting opportunity has arisen for a Customer Service Advisor to work for one of the UK's leading Banks in their busy office in Newport. Our client is looking for a friendly and enthusiastic individual who strives to consistently provide the highest standard of Customer Service to be the first point of call for customers, dealing with inbound and outbound queries.

Key Responsibilities

* This role will be working within the phone banking department where you will be responsible for the each customer query that comes through to your desk
* You will be making key decisions on problems and queries, handling a number of calls each day
* Ensuring a high level of customer service and empathy when interacting with customers who are in need of a home insurance claim
* There are a variety of systems and tools to assist you when processing each query and full training will provided
* You will be privy to sensitive personal data and will require empathy when assisting the customers with their claims

To be suitable for this role you must meet the following requirements:

* Live a commutable distance from Newport
* Good timekeeping and an empathetic nature
* Have a great attention to detail and good organisational skills
* Possess a positive approach to customer service

Shift patterns will range between the working hours of 8AM - 10PM from Monday to Sundays and you are given 8 weeks notice ahead of any shift patterns so you can really utilise an important work-life balance!

If you are interested in this position please do not hesitate to apply here for immediate consideration.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.


customer care


NVQ Certificate/Diploma in Customer Service

educational requirements

secondary school