customer service advisor in newtownabbey

posted
job type
permanent
salary
£ 16,500 per year
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job details

posted
location
newtownabbey, northern ireland
job category
secretarial & admin
job type
permanent
working hours
Full-Time
salary
£ 16,500 per year
reference number
MJ71459
phone
02890912840

job description

Are you an experienced Customer Service Advisor that can offer exceptional customer care? Do you thrive in a professional, corporate office environment?

Due to expansion, Randstad have an exciting opportunity for an experienced Customer Service Advisor to join our client within their established legal team specialising in Employment Law.


Benefits:



* Competitive salary £16500 - £17500
* 35 hour week Monday to Friday 9am-5pm, 1 hour lunch
* Free parking onsite
* Newtownabbey location
* Pension & holiday package


Qualifications / Experience



* Previous Customer Service experience essential
* Strong administrative experience essential
* Volume call handling or call centre experience highly desirable
* Previous experience within a corporate or legal environment highly desirable although not essential
* Proficient data entry skills & typing speed
* MS Word, Outlook & database management


Responsibilities:



* Handling volume customer enquiries from prospective clients in relation to employment law matters
* Efficient response to email, web & phone based enquiries
* Making detailed and chronological notes of calls before forwarding full details to solicitors for assessment
* Case management
* Data entry
* Administrative support for the legal team as required

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.