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customer service advisor in sunderland

job type
£ 16,000 per year
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job details

sunderland, north east
job category
customer services
job type
working hours
£ 16,000 per year
reference number

job description

About Our Client

As a Customer Service Advisor, you'll be an essential contact for our customers, providing expert advice on the products and services that will support them through some of the most important moments of their lives. You'll be encouraged to grow in your role, and work in new innovative ways - and you can expect the training, development and digital skills you need to deliver the excellence our customers expect.

What will you be doing?

* Taking ownership of the customer experience, by providing excellent service to help deliver on customer ambitions and day-to-day banking needs

* Deepening customer relationships to help grow the business

* Becoming an expert in fraudulent activities

* Working collaboratively with colleagues to deliver on our vision to be the 'go-to' bank

* Living our values

What we're looking for:

* A genuine interest in the customer

* Experience in a customer-facing role

* The right attitude, personality, potential and skills to provide excellent service and case ownership

* Experience of working towards personal objectives and standards

* The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessary

Skills that will help you in the role:

* Experience of dealing with complex customer queries and complaints

* Excellent verbal and written communication skills

* Experience of operating in a customer-facing or telephony role where service is paramount

* Proven ability to meet performance standards

Apply today to start your journey!

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003


attention to detail,caring,confidence,communication,handle complaints,computer,conflict resolution,customer care,detail oriented,empathy,feedback,friendliness,handlestress,increase customer retention,language knowledge,listening,microsoft office,multitasking,patience,people oriented,public speaking,teamwork,time management,verbal communication