customer service assistant in chichester

posted
job type
temporary
salary
£ 10.26 per hour
apply now

job details

posted
location
chichester, south east
job category
customer services
job type
temporary
working hours
Full-Time
salary
£ 10.26 per hour
reference number
A-CSA-P-Tang
phone
07342 083989
apply now

job description

Do you have great customer service? Are you looking for a new role this spring? If so, read on …

We are looking for you to join our multinational health technology company which produces and distributes respiratory equipment and medical devices.


Benefits:



* Weekly pay
* Holiday accrual
* On site canteen with hot and cold food
* Full training provided
* Access to Randstad Benefits App which includes high street discounts and more
* Free Parking
* Clean Working Environment
* Competitive Pay

Working Hours and Pay Rate:



* Monday to Friday, 09:00AM to 17:00PM
* 37.5 HOURS PER WEEK
* £10.26 PER HOUR

Responsibilities:

To provide first-class customer service, in line with Company and Group objectives. To ensure that all orders and requests for information and equipment, received and processed in an efficient and professional manner whilst ensuring data compliance regulations adhered to. Act as a supportive and collaborative team member to ensure all team and individual objectives can be met and will include the following;



* Ensure that all telephone calls are answered efficiently within departmental procedures
* Correctly enter all orders, quotes and contracts on the sales order system within agreed procedures
* Chase and resolve outstanding issues, contract units, quotes and orders where the customer details or requirements are incomplete
* Take clear messages for other members of the department and the sales force where necessary, ensuring messages passed on as soon as possible
* Provide efficient administrative support to the UK Sales Force
* Log any customer complaints received according to company procedure
* Ensure information on the customer database is kept up-to-date, i.e. check information when speaking to customers on the phone, while reading their correspondence or whilst speaking to them in Reception
* Maintain full, up-to-date knowledge of all products and seek additional training as required
* Provide a professional and efficient service to customers - maintaining a high standard of service, product information and advice while remaining courteous at all times
* Other duties as may reasonably be assigned by the Operations Manager

Requirements:



* Own Transport
* Computer literate with good and accurate typing skills
* Aptitude for technical information
* Good communication skills
* Effective team player
* Ability to use the telephone with ease in a Customer Services environment
* Good time management and organisational skills
* Good spelling and grammar

If this looks like the role for you, why not click apply today.

skills

accuracy,adaptability,analytical,attention to detail,confidence,communication,handle complaints,conflict resolution,customer care,detail oriented,efficiency,flexible,friendliness,listening,microsoft office,multitasking,people oriented,problem solving,teamwork,timeliness,verbal communication,written communications