customer service associate in wokingham

posted
job type
temporary
salary
£ 11.20 per hour
apply now

job details

posted
location
wokingham, south east
job category
customer services
job type
temporary
working hours
Full-Time
salary
£ 11.20 per hour
reference number
CSRP003
phone
07342 083989

job description

Do you pride yourself in being able to provide outstanding Customer Service? Are you a natural communicator?

We have a fantastic opportunity to join the worlds most broadly-based healthcare company supporting their diverse customer base. If you are friendly, proactive and articulate, you'll feel right at home in this diverse and welcoming team.

Benefits:



* On-site car parking and cycle storage
* Subsidised on-site restaurant
* Comprehensive training
* Discounted staff shop
* Annual bonus scheme

Hours of work:



* Monday to Thursday
* 09:00AM-17:30PM
* Friday
* 09:00AM-17:00PM

Responsibilities:

This role is to support the UK market, so you would be dealing with inbound calls from healthcare customers.



* Processing telephone orders, enquiries, complaints and requests for information
* Arranging for returns and credits to customers' accounts
* Provide updates to customers and collect feedback on customer satisfaction
* Working with stakeholders from all areas of the business
* Maintaining corporate SLAs and individual KPIs
* Responding to email enquiries from customers
* Maintaining customer and product knowledge

Requirements:



* Strong customer focus
* Effective communication skills in English - verbal and written
* Ability to work in a team environment
* Good computer skills including data input
* Ability to work in a fast-paced and busy environment
* Organisational, numerical and administrative skills
* Willingness to take ownership of issues and resolve them when necessary

If you're passionate about delivering a high-quality service to corporate customers, then apply today!

skills

customer care

educational requirements

secondary school