customer service executive in newbury

job type
£ 18,000 per year
apply now

job details

newbury, south east
job category
customer services
job type
working hours
£ 18,000 per year
reference number
01793 491444

job description

Do you have a confident and professional telephone manner? Are you looking to work for a company that gives full training and offers progression? Do you enjoy delivering excellent, varied customer service and working as part of a lovely team? If so, please read on...

We are looking for an experienced customer service coordinator to join a growing client based in Newbury. If you are a confident communicator, experienced using Microsoft Excel, a quick learner and have a technical mind, this is the opportunity for you! The role is permanent, full time, paying up to £22,000, working 9am-5pm Monday to Friday with half an hour lunch break and an ASAP start.

Associated Benefits:
*Full training given
*Free parking
*Team social event and outing days
*22 days holiday - increasing by 1 day with every year of service - up to 25
*Variety of staff incentives and discount schemes: Private healthcare, contribution to gym membership, cycle to work, childcare vouchers and more

Job Responsibilities:
As a customer services coordinator you will be:
*Providing help and advice to customers through a variety of methods
*Process orders
*Support to area account managers to help manager customer expectations etc.
*Managing several key accounts ensuring their orders are dealt with promptly
*Work closely with other teams in the business including sales, warehouse and purchasing
*Updating and maintaining database and systems
*Ensure all sales orders are processed and filed within agreed time-scales
*Recruiting team members, coaching, training and supervising
*Produce monthly reports when required

Preferred Skills:
*Previous experience in a customer services role (1 year minimum)
*Excellent communicator - written and verbal
*Experience using SAGE would be advantageous
*Previous product and technical background/knowledge would be advantageous
*Data processing - speed and accuracy

Personal Attributes:
*Excellent communicator
*Confident self starter with the ability to motivate
*Enthusiastic attitude with a positive outlook
*Willingness and ability to learn quickly
*Strong ability to build relationships and work as part of a team

If you are interest or to find out more information, please click on one of the "apply" buttons and call on 01793 491444

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.


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