customer service technician in leatherhead

job type
£ 30,000 per year
apply now

job details

leatherhead, surrey
job category
construction & property
job type
£ 30,000 per year
reference number
01489 560 200
apply now

job description

The client are one of the UK's top 10 house builders with a regional office based in Leatherhead which specialises in the development of volume traditional build housing throughout Surrey, Sussex, Hampshire and Berkshire.

They are currently recruiting for a Customer Service Technician to be based out of the Leatherhead office. Candidates must have at least 3 years experience working in this role with a house builder and must be based within an hour of Leatherhead. Due to the level of experience required the client have stated they would be looking to pay up to £33k + package.


1. Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently
2. Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
3. Assist the Head of Customer Service and the Customer Service Manager with day-to-day business and customer requirements
4. Work within the guidelines of the NHBC/Premier Guarantee and standards
5. Ensure accuracy of all customer details and all communication is correctly recorded on computer systems and communicate regularly with customers in accordance with the procedures set out.
6. Manage customer expectations through clearly explaining the situation, next steps and potential outcomes
7. Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Customer Services Manager of Head of Customer Services.
8. Create and issue work instructions on SBMS/Internal systems, ensure Maintenance Technicians diaries are fully utilized, with consideration to geographical benefits and restrictions
9. Liaise with the Maintenance Technicians, Sub-Contractors & Material Suppliers; Monitor the progress of works and customer satisfaction and feedback on completion
10. Produce and maintain plot files,
11. Where required, act proactively and diligently in the compilation of the Homefile.
12. Ensure registration of all new homes with Nationwide Property Assistance on the day of legal completion. Monitor daily registration reports and respond to pdf reports issued by Nationwide Property Assistance following purchaser contact
13. Health and Safety - Organize the annual PAT testing of the technicians electrical equipment
14. Ensure familiarity with Health, Safety and Environmental policies and comply with employee responsibilities.
15. At all times comply with company policies, procedures and instructions.
16. Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change

The client operate a 1st stage interview with the Customer Service Manager. If this opportunity is of interest please apply now.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


Customer Service, Customer Service Technician, Housing, Residential, New Build, Surrey