customer service technician in leatherhead

posted
job type
permanent
salary
£ 30,000 per year
apply now

job details

posted
location
leatherhead, surrey
job category
construction & property
job type
permanent
salary
£ 30,000 per year
reference number
CST040518
phone
01489 560 200
apply now

job description

The client are one of the UK's top 10 house builders with a regional office based in Surrey that specialises in the development of volume build housing throughout Berkshire, Surrey and Sussex.

They are currently recruiting for a Customer Service Technician to work on projects throughout Berkshire and Surrey. Candidates must have at least 3 years working as a Customer Service Technician for a house builder and must be based within an hour of Chertsey. Due to the level of experience required the client have stated they would be looking to pay up to £33k + package.

Responsibiltities

1. Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
2. Work within the guidelines of the NHBC/Premier Guarantee and standards
3. Manage customer expectations through clearly explaining the situation, next steps and potential outcomes
4. Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Customer Services Manager of Head of Customer Services.
5. Where required, act proactively and diligently.
6. Ensure familiarity with Health, Safety and Environmental policies and comply with employee responsibilities.
7. At all times comply with company policies, procedures and instructions.
8. Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change

The client operate a 1st stage interview process with the Head of Customer Services. If this opportunity is of interest please apply now.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

skills

dealing with building regulations

qualification

CSCS

educational requirements

first aid