ecommerce customer support specialist in belfast

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job details

belfast, northern ireland
job category
customer services
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working hours
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job description

The Role:

* Providing a high level of professionalism and customer service for a world leading brand
* Handle and respond to inbound phone calls and occasional email inquiries in a call centre environment
* Research and resolve inquiries verbally, in writing and online
* Maintain and promote a positive attitude whilst meeting productivity goals
* Maintain high confidentiality at all times

Are you what we're looking for?

* Fluency in written and spoken English & Dutch
* A minimum of 3 months' experience in a customer service environment
* Experienced with Microsoft Office & good working knowledge of internet. The ability to learn and adapt to new software
* Ability to work to targets, handling times and customer satisfaction
* Experience of working in a team environment
* Able to communicate effectively via telephone, with active listening and clearly speaking to the customer along with the ability to communicate effectively via email
* Ability to multitask, plan and organize.


40 hours/week on a rotational shift pattern

What can we offer you?

* Bright, modern, exciting place to work with excellent staff facilities.
* City centre location.
* Onsite gym, yoga room and cafe.
* 28 days annual leave.
* Employee discounts scheme.
* Pension scheme.
* Excellent relocation package.
* Annual Reward & Recognition Ceremony.
* Professional development opportunities.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003