Faults Team Administrator
Day rate: £9.09 per hour
Contract Length: 6 months
PURPOSE OF THE ROLE:
To provide full administrative support to the C&I Faults team. To work flexibly within the team to undertake a range of tasks by applying established policies and procedures. To be responsible for queries/problems within your own area, following the most appropriate course of action within procedural constraints. To be responsible for continual process improvement for areas of responsibility.
AREAS OF RESPONSIBILITY / TASKS
Be aware of the contractual SLA’s for the NHH, HH and sub-metering faults and contribute to achieving these SLA’s. Work to daily and weekly targets set by the Faults Practitioner. Be able to manage your own workload to achieve these targets, being flexible to accommodate a change in priorities.Monitor and improve industry and customer performance, producing reports to show visibility of this.To interact with internal and external customers on a daily basis and to resolve any associated queries within the specified timescales.Provide full administrative support to the C&I Faults in relation to process mapping and process improvement. Modify existing or create new process maps where necessary.To ensure that the data entered into any of the C&I Systems is of a high quality and is accurate.To understand and to work within the framework of the company Values.
To be considered:
Previous Administration experience essentialAbility to manage relationships with customersWork in an efficient and flexible mannerTackle problems and issues in a logical wayWillingness to accept and promote changeTackle problems and issues in a logical wayPresentation and negotiation skills
How to apply:To be considered please send an updated version of your CV to firstname.lastname@example.org. Alternatively click "apply" to register your details and submit your application.