german tech support agent in belfast

posted
job type
permanent
apply now

job details

posted
location
belfast, northern ireland
job category
IT
job type
permanent
working hours
Full-Time
reference number
CBEAVK4
apply now

job description

Duties & Responsibilities:



* Handle inbound calls, emails, or chats to assess customer's technical support needs and handle/route accordingly.
* Creates service requests within supplied Customer Relationship Management system.
* Provides direction to customers promoting online self-service and web based solutions.
* Creates temporary 'work-around' solutions for immediate customer issues when appropriate.
* Use a lab to simulate customer environment and issues as necessary to replicate & resolve.
* Remains knowledgeable of performance requirements, product line and service offerings.

Essential Criteria:



* Fluent in written and spoken English and [French, German or Russian].
* Experience in customer/technical support.
* Ability to communicate technical issues clearly based on user level.
* Excellent literacy and numeracy.
* Knowledge of networking configurations and protocols such as TCP/IP, DNS, trace route, firewalls, and routing.
* Familiarity with telephony concepts such as ISDN, PRI, analogue, VoIP and digital circuits.
* Experience in fault diagnosis and troubleshooting techniques.
* Proficient working in a Windows environment with multiple applications and navigation between applications to research information.
* Familiarity with Microsoft Office, particularly Microsoft Excel, Word and Outlook, and internet browsing.
* Strong interpersonal skills, ability to establish and maintain effective working relationships.
* Ability to handle stressful situations and bond professionally with frustrated customers.

Hours:

40 hours/week on a rotational shift pattern, Monday to Friday, 8AM - 5PM

What can we offer you?



* Bright, modern, exciting place to work with excellent staff facilities.
* City centre location.
* Onsite gym and cafe.
* 28 days annual leave.
* Employee discounts scheme.
* Pension scheme.
* Excellent relocation package.
* Annual Reward & Recognition Ceremony.
* Professional development opportunities.

Relocation:

Belfast is a very welcoming city and we do our best to make sure the move is as easy and enjoyable as possible!



* Reimbursement of initial travel costs to Belfast
* 7 nights in a city centre hotel upon arrival
* Support in finding accommodation, opening bank accounts and much more.
* Advance in wages to help with first month's rent and deposit.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003