graduate customer experience representative in london

posted
job type
permanent
salary
£ 25,000 per year
apply now

job details

posted
location
london
job category
graduate
job type
permanent
working hours
Full-Time
salary
£ 25,000 per year
reference number
31432069
phone
01625 255 255
apply now

job description

Graduate Customer Experience Representative, London

Salary: £25k (up to £40k OTE)

REF: J2632:LON

A leading cybersecurity client of ours is on the hunt for ambitious graduates to join as a Graduate Customer Experience Representative – in this exciting graduate role you’ll be responsible for maintaining client relationships. You’ll act as the intermediary between them and the internal service teams, effectively bridging the gap between technical expertise and the first rate customer experience that our client is known for.

You’ll be highly driven, collaborative and skilled at ascertaining the needs of your clients.

Graduate Customer Experience Representative - the role:
  • Basic salary of £25K
  • Potential OTE of £40K
  • Market leading training
  • Fantastic exposure and progression opportunities
Responsibilities:
  • Create engaged customers, drive retention and facilitate growth
  • Take ownership of client relationships finding new ways to add value
  • Resolving client issues and concerns promptly to agreed service levels
  • Communicating issues to relevant stakeholders and escalating where necessary
  • Developing proactive plans to improve our customer experience at all touch points
  • Developing and feeding back on service procedures, policies and standards
  • Keep ahead of trends and developments and apply best practice
  • Compile accurate reports for internal and external use
Requirements:
  • Educated to degree level
  • Proven experience in a client facing
  • Excellent written and verbal communication skills
  • Ability to troubleshoot and solve problems
  • Great time management and organisational skills
Next Steps: 

If you require this job specification or to apply in an alternate format please visit the Pareto website.

(Please note that due to the high volume of applications we receive we are unable to contact all applicants directly. If you haven’t heard from us within 28 days please consider your application to have been unsuccessful).